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Customer Questions & Answers

  • All(99)
  • Product Information(65)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(15)
  • Others(13)
Q

Will Xiaomi offer Android upgrades? With Android 6.0 , this phone is at least 2 generations out of date. Thank you

By Brent Bertrand Sep-21/2017 23:03:51

A

Hello Brent,
Yes, it support OTA update.

Q

How many time can I receive it in Brazil?

By Marcos Aurelio Sep-19/2017 04:10:09

A

Hello Marcos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is this phone new? Model 18K? Is it sealed with all the accessories? Thank you.

By Douglas de Jesus Silva Sep-14/2017 10:43:38

A

Hello Douglas,
It's new. Model Xiaomi Mi MIX Ultimate.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1


Q

Are you going to have more Xiaomi Mi Mix in stock?

By Miguel Oseguera Sepulveda Sep-09/2017 20:25:26

A

Hello Miguel,
We will in stock this item soon.

Q

some version comes with android

By Pedro Sep-09/2017 08:20:38

A

Hello Pedro,
System: MIUI 8 ( or MIUI 8 above ).

Q

Does the Mix have IR to use as a remote control?

By Harry Sep-07/2017 02:55:16

A

Hello Harry,

Sorry, the item doesn't support infrared.

Q

Hello, In the item description it says: International Version. what do you mean by international version? is it the xiaomi global os? Thank you.

By Alon Levi Sep-04/2017 06:51:05

A

Hello Alon,

It is international version and it is different with global version.

Q

Have global version?

By Marco Fernandes Sep-02/2017 18:56:24

A

Hello Marco,
We are sorry we don't have yet.

Q

Hi. I want to order this product, from South Korea. I would be grateful if you inform me of the tariff. Is it included in the price, or not?

By dongjun Aug-31/2017 11:54:01

A

Hello dongjun,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi! Will you pack it firmly??

By Pavel Aug-29/2017 06:02:12

A

Hello Pavel,
Yes we will.

Q

Will Xiaomi offer Android upgrades? With Android 6.0 , this phone is at least 2 generations out of date. Thank you

By Brent Bertrand Sep-21/2017 23:03:51

A

Hello Brent,
Yes, it support OTA update.

Q

Is this phone new? Model 18K? Is it sealed with all the accessories? Thank you.

By Douglas de Jesus Silva Sep-14/2017 10:43:38

A

Hello Douglas,
It's new. Model Xiaomi Mi MIX Ultimate.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1


Q

some version comes with android

By Pedro Sep-09/2017 08:20:38

A

Hello Pedro,
System: MIUI 8 ( or MIUI 8 above ).

Q

Does the Mix have IR to use as a remote control?

By Harry Sep-07/2017 02:55:16

A

Hello Harry,

Sorry, the item doesn't support infrared.

Q

Hello, In the item description it says: International Version. what do you mean by international version? is it the xiaomi global os? Thank you.

By Alon Levi Sep-04/2017 06:51:05

A

Hello Alon,

It is international version and it is different with global version.

Q

Have global version?

By Marco Fernandes Sep-02/2017 18:56:24

A

Hello Marco,
We are sorry we don't have yet.

Q

Hi! Will you pack it firmly??

By Pavel Aug-29/2017 06:02:12

A

Hello Pavel,
Yes we will.

Q

Good evening. This model is the one with 6 gb of ram and 256 of room?

By Rafael Aug-27/2017 22:02:43

A

Hello Rafael,
Yes.

RAM: 6GB 
ROM: 256GB 

Q

Is this the 18k model? Does the leather protective cover accompany you? First time on the site, do you have a coupon? Send a headset?

By Pedro Victor Aug-25/2017 21:46:23

A

Hello Pedro,
The model is Xiaomi Mi MIX Ultimate.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1


We don't have coupon.

Q

does it have Google Play store?

By krischan Aug-24/2017 13:12:50

A

Hello krischan,


Yes, it has Google Play Store.

Thank you for your inquiry.


Q

Are you going to have more Xiaomi Mi Mix in stock?

By Miguel Oseguera Sepulveda Sep-09/2017 20:25:26

A

Hello Miguel,
We will in stock this item soon.

Q

Do you have it in stock ?

By Julio Aug-14/2017 17:32:08

A

Hello Julio,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does the phone come with Google Play store installed? I have heard that many Xiaomi phones, or even just chinese phones do not come with Google support

By Alexei Jun-16/2017 10:56:38

A

Hello Alexei,


Yes, this phone comes with Google Play store installed.

Thank you for your inquiry.

Q

Tem em estoque?

By Henrique Jun-09/2017 04:45:50

A

Hello Henrique,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi. I want to order this product, from South Korea. I would be grateful if you inform me of the tariff. Is it included in the price, or not?

By dongjun Aug-31/2017 11:54:01

A

Hello dongjun,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How many time can I receive it in Brazil?

By Marcos Aurelio Sep-19/2017 04:10:09

A

Hello Marcos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

send to Rio de Janeiro, Brazil country?

By Leonardo Aug-22/2017 15:17:23

A

Hello Leonardo,
We can ship to BR via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 30 business days    FREE SHIPPING    

Priority Line    15 - 25 business days    $4.15    

Expedited Shipping    5 - 10 business days    $36.85    


Q

hi can you send it to greece through priority line? i

By Dimitrios Aug-04/2017 07:28:12

A

Hello Dimitrios,

Sorry, it isn't ok with priority line to Greece.


The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

No EU Express shipping?

By Mihalis Aug-01/2017 15:43:33

A

Hello Mihalis,


You can check the available shipping methods during checkout.

If that shipping method is not available for you to choose, it is due to the policy of your local customs.

Thank you for your inquiry.

Q

you site can not shiping this phone in Russian Federation ? After adding to the cart says that sending to your country is impossible

By Aleksander Jul-28/2017 09:07:27

A

Hello Aleksander,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

What is the best way to buy (I am from Portugal) without having a bad surprise with taxes? Thanks

By Ricardo Ferreira Jul-25/2017 20:59:21

A

Hello Ricardo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I want this celphone, but I need to know how you send it ??? Because I need to reduce taxes to a minimum, could you send it as a gift or declare the lowest possible price ??? I want pay for deliver package 3-10 days

By keenan24 Jul-14/2017 15:59:44

A

Hello keenan24, 


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   

We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


Q

Hello, Please tell us the approximative import tax on the phone if it gets shipped from HK warehouse to France. Regards

By Max Jun-29/2017 15:14:39

A

Hello Max,


Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs tax and any other customs related duties, if any exist. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 



Q

Hi. Is this phone has Lithuanian language? And if there is any possibility to shit it from europe warehouse due to the fact that I can avoid to pay a custom fee?

By Martynas Jun-27/2017 19:21:11

A

Hello Martynas,
This item has English and Chinese only, we are sorry this item in stock in HK warehouse only.

Q

Hi dear! If I buy it then do I have to pay for duty? If yes, how much?

By Krisztián Jun-07/2017 23:43:23

A

Hello Krisztián, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Good morning, I'm interested in buying the cell phone. What value do you declare in the package? For Brazil, how long does it take to arrive? Is it possible to send some toast such as earphone, film or case?

By Ismael Aug-03/2017 14:34:37

A

Hello Ismael, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello, I would like to know which version of Android the device is in? Thank you see you later

By Danilo Rodrigues Jul-31/2017 03:27:20

A

Hello Danilo,
 MIUI 8 ( or MIUI 8 above ).

Q

Could describe the smartphone as 'mp5' and priced at 76 dollars, due to high taxes in Brazil

By Savio Jul-26/2017 16:18:39

A

Dear Savio,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Good Morning My name is Tiago and I am creating a channel on Youtube to do a riview of mobile phones to be sold in Portugal. At this moment I wanted to make a comparison between the Samsung S8 that I already acquired and the Xiaomi Mi Mix. I would like to know if it is possible to arrange a Xiaomi Mi Mix for riview? Best regards Tiago Nunes

By Tiago Jul-24/2017 09:42:24

A

Hello Tiago,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

I'm sorry, there are two more questions that I forgot to ask: 1 - Is it only available in the Black Color? 2 - The package contains the leather case announced on the Xiaomi website?

By Leo Jun-28/2017 21:24:21

A

Hello Leo,

This item can be sent out within 5-7 business days after payment.

Please check package contents in the product specification:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1



Q

este dispositivo trae ROM en español?

By sergi Jun-12/2017 17:34:00

A

Hello sergi, 
Thanks for your inquiry.

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it.


There is no ROM in Spanish



Q

Вы можете установить на него Русский язык?

By skorpan71 Jun-07/2017 19:40:16

A

Hello skorpan71, 
Thanks for your inquiry.


Language: English, Simplified / Traditional Chinese 

Any alterations such as upgrades or flashing a newer version will void the warranty.

Q

Hi I own a YouTube channel. So, to sponsor your product can you send this product to me. If yes you can contact me at my email

By franklin Jun-07/2017 03:49:47

A

Hello franklin,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Вы можете поставить на него Русский язык?

By skorpan71 May-13/2017 07:29:15

A

Hello skorpan71,
No, it just can support Language: English, Simplified / Traditional Chinese .

Q

Esse preço de 607,99 e dolar ou e Real moeda Brasileira

By fabio May-10/2017 22:23:27

A

Hello fabio,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).