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Customer Questions & Answers

  • All(89)
  • Product Information(76)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(6)
  • Others(5)
Q

Does Chuwi Hi10 Pro CWI529 support Excel?

By Patrick Jan-23/2019 01:24:37

A

Hello Patrick,

The Chuwi Hi10 Pro CWI529 needs to download and install office software.

Q

Hello, I'd like to know if you sell protective cases that fits the tablet and the keyboard. Thank You.

By Miguel May-13/2018 21:55:43

A

Hi Miguel,

Link here for more information:

https://www.gearbest.com/CHUWI-Hi10-Pro--_gear/ 

Q

How can I know the serial number of the product? and the flex cable number?

By Koby Liberman May-01/2018 15:06:48

A

Hello Koby, 
Thanks for your inquiry.

You can find the body serial number on the bottom case of the tablet. There is a series of letters plus numbers.

Q

Can you point me to a HDMI adaptor that works with this device?

By Ricardo Apr-27/2018 10:14:47

A

Hello Ricardo,

Please purchase a micro HDMI cable with a width of about 6mm and a thickness of about 2.3mm.

Q

Hi, how is it possible to know that I will not pay any customs costs? It has already happened to you to pay also € 35 of customs fees... Laura

By LAURA Feb-28/2018 08:40:39

A

Hello LAURA,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can i reinstall Windows without Android?

By Kai Feb-26/2018 11:18:34

A

Hello Kai,

Yes,you may reinstall Windows without Android.Thank you.

Q

Does it have a SIM slot for GPRS data connection?

By Mihai CONSTANTINESCU Feb-14/2018 11:33:42

A

Hello Mihai,
No, it doesn't.

Q

Hi if i order it from gw4 it will come from in eu or china again i am living in uk do i need to pay tax for this laptop from gw4? thank you

By s.a Feb-07/2018 21:29:03

A

Hello s.a, 

G-W-4: Poland

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

can you give me the price for 100 pieces?

By Project Jan-26/2018 13:36:29

A

Hello Project,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Hi, does the screen come with a protective film (screen protector)?

By Gabriel Tanasovici Nardy Nov-25/2017 15:34:41

A

Hello Gabriel,
No ,it does not .

Q

Does Chuwi Hi10 Pro CWI529 support Excel?

By Patrick Jan-23/2019 01:24:37

A

Hello Patrick,

The Chuwi Hi10 Pro CWI529 needs to download and install office software.

Q

Hello, I'd like to know if you sell protective cases that fits the tablet and the keyboard. Thank You.

By Miguel May-13/2018 21:55:43

A

Hi Miguel,

Link here for more information:

https://www.gearbest.com/CHUWI-Hi10-Pro--_gear/ 

Q

How can I know the serial number of the product? and the flex cable number?

By Koby Liberman May-01/2018 15:06:48

A

Hello Koby, 
Thanks for your inquiry.

You can find the body serial number on the bottom case of the tablet. There is a series of letters plus numbers.

Q

Can you point me to a HDMI adaptor that works with this device?

By Ricardo Apr-27/2018 10:14:47

A

Hello Ricardo,

Please purchase a micro HDMI cable with a width of about 6mm and a thickness of about 2.3mm.

Q

Can i reinstall Windows without Android?

By Kai Feb-26/2018 11:18:34

A

Hello Kai,

Yes,you may reinstall Windows without Android.Thank you.

Q

Does it have a SIM slot for GPRS data connection?

By Mihai CONSTANTINESCU Feb-14/2018 11:33:42

A

Hello Mihai,
No, it doesn't.

Q

Hi, does the screen come with a protective film (screen protector)?

By Gabriel Tanasovici Nardy Nov-25/2017 15:34:41

A

Hello Gabriel,
No ,it does not .

Q

Hello, Is the stylus included in the price and is in the package? Thank you!

By Hannes Nov-24/2017 17:28:24

A

Hello Hannes, 
Please check the package contents as follows:



Package Contents


Tablet PC: 1 
Charger: 1 
Keyboard: 1    



There is no stylus in the parcel.

Hope you can understand that.


Q

Hi can you provide a french keyboard please?

By Doloand Oct-24/2017 14:42:29

A

Dear Doloand,


Thank you for your inquiry.

Sorry, it does not have french keyboard.



Q

Hello! Can u pls tell me if this come with an european charger?

By José Oct-06/2017 23:03:30

A

Hello José,
For the item, please note that there will be an EU plug in the parcel.

Please rest assured.

Q

hello, do you hace stock right now?

By david Aug-22/2017 02:44:30

A

Hello david,
We have checked it for you and found the item is in stock in China warehouse,you can order it.

Q

can you give me the price for 100 pieces?

By Project Jan-26/2018 13:36:29

A

Hello Project,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Hi, how is it possible to know that I will not pay any customs costs? It has already happened to you to pay also € 35 of customs fees... Laura

By LAURA Feb-28/2018 08:40:39

A

Hello LAURA,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello Gearbest..I would like to know if you put the actual price post in your website or you can less the actual price of the item into the shipping package information? because here in Philippines if you purchase items below 196usd (10,000 php) it free from tax and duties from our customs...

By Gadgets & Gameplay Review Oct-03/2017 18:11:48

A

Hello Gadgets, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

How much weight this packet have (included tablet+keyboard) ?

By Danilo Santos Sep-06/2017 01:56:55

A

Hello Danilo,
Package weight: 1.9100 kg.

Q

Hello, I would like to know which shipping option would allow me to avoid the custom taxes, I live in Spain. If I buy this product I would have for free all the shipping option (from unregistered airmail to expedited shipping). I have heard that if you send the package through transport companies such as DHL or FedEX, they usually make you pay the custom's fees. If you send the item through "expedited shipping" would it be send through those companies? would it have more chances of being stopped at the custom office? I await for your answer, thank you.

By Álvaro Jun-28/2017 10:38:30

A

Hello, Álvaro

Thank you for the inquiry.

Kindly note you might need to pay tax for all shipping methods.

We suggest you choose Priority line / Standard shipping (It's CORREOS company or Spain Express), usually it won't come with high tax.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

I would like to know if I buy this device, cant you send me the tablet in a different package of the keyboard, so in two package

By Miguel Feb-03/2017 19:15:00

A

Hello  Miguel,  
Yes .we could .

If you have any specific requirement , please feel free to add a comment for us during the check-out. We will noted it and follow up it for you .

Thanks for your inquiry.


Q

The package are arriving from EU warehouse to Hungary or from another country?

By customer01 Dec-07/2016 17:04:53

A

Hi customer01,


Thank you for your inquiry.

We will ship it from China.

Have a nice day!

Q

Hi if i order it from gw4 it will come from in eu or china again i am living in uk do i need to pay tax for this laptop from gw4? thank you

By s.a Feb-07/2018 21:29:03

A

Hello s.a, 

G-W-4: Poland

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, can you please recommend a bag or cover? Thank you

By Jiri Oct-22/2017 12:36:36

A

Hello Jiri,
You can check https://www.gearbest.com/tablet-accessories/pp_662650.html

Q

使いながら充電できますか?

By 上野泰広 Jan-18/2017 01:18:24

A

Hello上野泰広は、 

ありますので使用できる充電する場合


Q

Hi! Will it come to the european wrehouse in this stock with this price?

By Szk Dec-24/2016 22:27:48

A

Hi Szk,


Thank you for your inquiry.

We will ship it from China.

Have a nice day!

Q

Can you recommend a case for this please? Thanks!

By Bob Dec-17/2016 18:29:10

A

Hello Bob,
Sorry, we do not sell its case.

Thank you for your inquiry! Please feel free to ask further pre-sales questions.