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Customer Questions & Answers

  • All(92)
  • Product Information(62)
  • Stock Status(9)
  • Payment(1)
  • About Shipping(19)
  • Others(1)
Q

Does the sports camera support both modes: NTSC and PAL? Or just one of them? And in what language is it?

By Wojtek Aug-29/2018 04:20:13

A

Hello Wojtek,

Yes.
Language: Arabic,Dutch,French,German,Indonesian,Italian,Japanese,Korean,Polski,Portuguese,Russian,Simplified Chinese,Spanish,Swedish,Traditional Chinese 


Video Resolution:
NTSC: 3840 x 2160 / 30fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 30fps, 2704 x 2028 / 30fps, 2704 x 1520 / 30fps super view, 2704 x 1520 / 30fps, 2560 x 1440 / 60 fps / 30fps, 1920 x 1440 / 60 fps / 30fps, 1920 x 1080/ 120 fps/ 100fps / 60 fps/ 30fps, 1920 x 1080 / 60fps / 30fps super view, 1280 x 960 / 120fps / 60fps / 30fps, 1280 x 720 / 240fps / 200fps / 120fps / 60fps / 30fps, 1280 x 720 / 120fps / 30fps super view
PAL: 3840 x 2160 / 25fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 25fps, 2704 x 2028 / 25fps, 2704 x 1520 / 25fps super view, 2704 x 1520 / 25fps, 2560 x 1440 / 50fps / 25fps, 1920 x 1440 / 50 fps / 25fps, 1920 x 1080 / 100fps / 50fps / 25fps, 1920 x 1080 / 50fps / 25fps super view, 1280 x 960 / 100fps / 50fps / 25fps, 1280 x 720 / 200fps / 100fps / 50fps / 25fps, 1280 x 720 / 100fps / 25fps super view

Q

does it come with 2 batteries and waterproof case?

By CARDOSO May-17/2018 11:16:20

A

Hello Cardoso,

It comes with a built-in battery and a waterproof case.

Q

Does the camera come with any kind of SD card

By Helvijs Apr-24/2018 06:13:16

A

Hello Helvijs,

No, sorry.

Max External Card Supported: SDHC 64G (not included)

Q

Can i use Thieye t5e as a webcam?

By Lev Apr-17/2018 13:48:09

A

Hello Lev,

No,it does not support Thieye t5e as a webcam.Hope you may understand us.


Q

It’s the same waterproof case as Gopro?

By Chen Apr-01/2018 05:31:51

A

Hello Chen,

The case is only for this ThiEYE T5e Action Camera.

Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor

Q

Hello, how many amperes (A) must the usb adapter have for charging the battery? There is no information in the manual. Thank you

By Tilen Mar-28/2018 17:46:14

A

Hello Tilen,


Charge way: USB charge by PC . 


Let me know if you need any further assistance. 


Q

hello, is there any mount holder for motorcycle (helmets etc) or i have to buy it seperately. and what is included in the pack of accesories? thank you

By vagelis Mar-27/2018 10:11:36

A

Hello vagelis,


Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor. 


Let me know if you need any further assistance. 


Q

why some reviews say there is 2 batteries in the package (with photo), and in the product description it say one battery only? please confirm 1 or 2 batteries

By dp Mar-24/2018 18:06:55

A

Hello dp, 
Thanks for your inquiry.

One battery.

Q

Hello,, I would like to ask if this model have CAR MODE? it means that starts recording as soon as is connected to the power,, thanks in advanced Regards Luis

By Luis Mar-13/2018 18:04:58

A

Hello Luis, 
It has CAR MODE.

Let me know if you need any help.

Q

Does it ship after the flash sale ends or is it shipped out immediately after the order?

By Alexandr Feb-06/2018 14:54:30

A

Hello Alexandr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

And we will ship it soon.

Please feel free to order it.


Q

Does the sports camera support both modes: NTSC and PAL? Or just one of them? And in what language is it?

By Wojtek Aug-29/2018 04:20:13

A

Hello Wojtek,

Yes.
Language: Arabic,Dutch,French,German,Indonesian,Italian,Japanese,Korean,Polski,Portuguese,Russian,Simplified Chinese,Spanish,Swedish,Traditional Chinese 


Video Resolution:
NTSC: 3840 x 2160 / 30fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 30fps, 2704 x 2028 / 30fps, 2704 x 1520 / 30fps super view, 2704 x 1520 / 30fps, 2560 x 1440 / 60 fps / 30fps, 1920 x 1440 / 60 fps / 30fps, 1920 x 1080/ 120 fps/ 100fps / 60 fps/ 30fps, 1920 x 1080 / 60fps / 30fps super view, 1280 x 960 / 120fps / 60fps / 30fps, 1280 x 720 / 240fps / 200fps / 120fps / 60fps / 30fps, 1280 x 720 / 120fps / 30fps super view
PAL: 3840 x 2160 / 25fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 25fps, 2704 x 2028 / 25fps, 2704 x 1520 / 25fps super view, 2704 x 1520 / 25fps, 2560 x 1440 / 50fps / 25fps, 1920 x 1440 / 50 fps / 25fps, 1920 x 1080 / 100fps / 50fps / 25fps, 1920 x 1080 / 50fps / 25fps super view, 1280 x 960 / 100fps / 50fps / 25fps, 1280 x 720 / 200fps / 100fps / 50fps / 25fps, 1280 x 720 / 100fps / 25fps super view

Q

does it come with 2 batteries and waterproof case?

By CARDOSO May-17/2018 11:16:20

A

Hello Cardoso,

It comes with a built-in battery and a waterproof case.

Q

Does the camera come with any kind of SD card

By Helvijs Apr-24/2018 06:13:16

A

Hello Helvijs,

No, sorry.

Max External Card Supported: SDHC 64G (not included)

Q

Can i use Thieye t5e as a webcam?

By Lev Apr-17/2018 13:48:09

A

Hello Lev,

No,it does not support Thieye t5e as a webcam.Hope you may understand us.


Q

It’s the same waterproof case as Gopro?

By Chen Apr-01/2018 05:31:51

A

Hello Chen,

The case is only for this ThiEYE T5e Action Camera.

Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor

Q

Hello, how many amperes (A) must the usb adapter have for charging the battery? There is no information in the manual. Thank you

By Tilen Mar-28/2018 17:46:14

A

Hello Tilen,


Charge way: USB charge by PC . 


Let me know if you need any further assistance. 


Q

hello, is there any mount holder for motorcycle (helmets etc) or i have to buy it seperately. and what is included in the pack of accesories? thank you

By vagelis Mar-27/2018 10:11:36

A

Hello vagelis,


Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor. 


Let me know if you need any further assistance. 


Q

why some reviews say there is 2 batteries in the package (with photo), and in the product description it say one battery only? please confirm 1 or 2 batteries

By dp Mar-24/2018 18:06:55

A

Hello dp, 
Thanks for your inquiry.

One battery.

Q

Hello,, I would like to ask if this model have CAR MODE? it means that starts recording as soon as is connected to the power,, thanks in advanced Regards Luis

By Luis Mar-13/2018 18:04:58

A

Hello Luis, 
It has CAR MODE.

Let me know if you need any help.

Q

Does the camera have slow motion?

By Eric Jan-18/2018 05:42:41

A

Hello Eric,
We are sorry that the item is unable to support the functions.

Q

Hello Friend! How many batteries are included?

By Stanislav Dec-25/2017 17:54:29

A

Hello Stanislav,
Thanks for your inquiry.

The item has one detachable high-capacity 1100mAh battery .

Q

Is this item in eu stock, if not, when will it be?

By Robin Nov-23/2017 09:07:19

A

Hello Robin,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you have Thieye t5e available in Eu stock?

By Toni Aug-07/2017 18:58:02

A

Hello Toni,
We are sorry this item in stock in CN warehouse only.

Q

Is it in stock?

By Filipe Jul-13/2017 17:07:46

A

Hello Filipe,
Yes, in stock now.

Q

Hello, Where is the stock of this ithem for order from Poland? And next question, if I order in STANDARD SHIPPING the camera woud be in 3-7 businness days for 100%?

By Jaroslaw Jun-04/2017 12:54:21

A

Hello Jaroslaw, 


If you choose it from our EU warehouse, it will be shipped from United Kingdom.

The estimated time of standard shipping is 3-7 business days.

The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather.

Thank you for your inquiry.

Q

Are available?

By Evgeny Medvedev May-20/2017 05:32:57

A

Hello Evgeny,
Now the item is available in China warehouse.

Q

Hello I ordered a T5E model on the 18th of April and it still has not shipped, when will these ship as you are showing that they are in stock???

By Gary May-03/2017 19:44:59

A

Hello Gary,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello I'd like to buy this camera but I need to get it before the 18 of may here in France. Could you tell me if I'll get it before this date certainly? Thanks Regards

By THIERRY Apr-25/2017 22:33:21

A

Hello THIERRY,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Are there in stock? Do you send the product to Bangkok ,Thailand by DHL ? How much shipping cost and dilivery time?

By เหวิน Mar-07/2017 03:42:09

A

Hello เหวิน                                                                                           The item is available now. It can be shipped to Bangkok.

You can see the Shipping costs and delivery time during the check out. 

Please add the product to your cart and proceed to checkout. You will see the options and costs.  

Thanks for your support. 

 

Q

It will be sale on this item on 105€? When it will be, i order 2 cameras.

By Matúš Bosák Jan-22/2017 21:15:26

A

Hello Matúš,
It's on flahs sale now and the price is €105.05, you are welcomed to place the order now.

Q

Does it ship after the flash sale ends or is it shipped out immediately after the order?

By Alexandr Feb-06/2018 14:54:30

A

Hello Alexandr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

And we will ship it soon.

Please feel free to order it.


Q

How much it will cost with shipping from UK stock to Croatia. Thanks. Kind regards Marina

By Marina Dec-16/2017 08:36:33

A

Hello Marina,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

I'm in EU and can warehouse options China and EU. The EU option is more expensive. If I choose the EU option does it mean that it will be shipped from EU and it will not be taxed?

By Zephod Aug-17/2017 09:35:31

A

Hello Zephod,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello, do I have to pay douane fee if you ship it to belgium?

By Fabio Jul-11/2017 21:32:33

A

Hello Fabio,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, I am about to order one of these, would you know if I will be charge tax to ship it to the netherlands, if so how much would this be? Are you from China? thank you.

By giovanni Jun-28/2017 17:40:48

A

Hello giovanni,


We can't know how much about the tax, we ship from China.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, I am about to order one of these, would you know if I will be charge tax to ship it to the UK, if so how much would this be? Many Thanks Mark

By Mark M Jun-17/2017 09:44:03

A

Hello, Mark

Thank you for the inquiry.

Kindly note you might need to pay tax for the order.

Unfortunately we cannot predict how much the tax will be. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

I'd like to ordered one but why does it take so long to ship? Also how many batteries come in the package?

By Lawrence Jun-15/2017 08:41:59

A

Hello Lawrence,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hey. I'd like to order. I do not want to pay tax in my country. You can write a price less than 50 euros. Thank you.

By Tim Jun-06/2017 11:26:11

A

Hello, Tim

Thank you for the inquiry.

Unfortunately, we can not declare a lower value on the invoice due to customs rules.

Please feel free to contact us if you have additional questions.

Q

Hello, I cannot choose Slovenia for EU shipping destination, but I can choose Croatia, which is strange Can You please add Slovenia, so I can order one from EU? Thank You very much.

By umetnic Jun-05/2017 06:51:50

A

Hello umetnic,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time from our EU warehouse. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Dear Sir, I saw that there is different prices between warehouse China and EU in this action camera Thieye. I live in Portugal. Which is the appropriate choice to me ? Usually there is shipping problems with taxes to Portugal from Gearbest ? Do you have any costumers's questions about this to Portugal ? What is the type of shipping do you advice me to avoid that kind of problems? Best Regards

By monica May-26/2017 15:25:09

A

Hello, monica

Thank you for the inquiry.

  1. You can choose to ship the item from EU warehouse, the warehouse is in UK.

  2. Sorry, you might need to pay tax.

  3. We can not predict how much the tax will be, however you can choose priority line which will cause less tax.

Please feel free to contact us if you have additional questions.

Q

Hi, is there any warranty or return policy on this camera? Thanks!

By Sarthak Mar-25/2017 04:31:13

A

Hello Sarthak, 

Yes

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.