All
Product keywords
Please enter the email address account

Customer Questions

  • All(112)
  • Product Information(81)
  • Stock Status(9)
  • Payment(1)
  • About Shipping(20)
  • Others(1)
Q

Does the sports camera support both modes: NTSC and PAL? Or just one of them? And in what language is it?

By Wojtek Aug-29/2018 04:20:13

A
Hello Wojtek,Yes.Language: Arabic,Dutch,French,German,Indonesian,Italian,Japanese,Korean,Polski,Portuguese,Russian,Simplified Chinese,Spanish,Swedish,Traditional Chinese Video Resolution:NTSC: 3840 x 2160 / 30fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 30fps, 2704 x 2028 / 30fps, 2704 x 1520 / 30fps super view, 2704 x 1520 / 30fps, 2560 x 1440 / 60 fps / 30fps, 1920 x 1440 / 60 fps / 30fps, 1920 x 1080/ 120 fps/ 100fps / 60 fps/ 30fps, 1920 x 1080 / 60fps / 30fps super view, 1280 x 960 / 120fps / 60fps / 30fps, 1280 x 720 / 240fps / 200fps / 120fps / 60fps / 30fps, 1280 x 720 / 120fps / 30fps super viewPAL: 3840 x 2160 / 25fps, 3840 x 2160 / 25fps super view, 2880 x 2160 / 25fps, 2704 x 2028 / 25fps, 2704 x 1520 / 25fps super view, 2704 x 1520 / 25fps, 2560 x 1440 / 50fps / 25fps, 1920 x 1440 / 50 fps / 25fps, 1920 x 1080 / 100fps / 50fps / 25fps, 1920 x 1080 / 50fps / 25fps super view, 1280 x 960 / 100fps / 50fps / 25fps, 1280 x 720 / 200fps / 100fps / 50fps / 25fps, 1280 x 720 / 100fps / 25fps super view
Q

does it come with 2 batteries and waterproof case?

By CARDOSO May-17/2018 11:16:20

A
Hello Cardoso,It comes with a built-in battery and a waterproof case.
Q

Does the camera come with any kind of SD card

By Helvijs Apr-24/2018 06:13:16

A
Hello Helvijs,No, sorry.Max External Card Supported: SDHC 64G (not included)
Q

Can i use Thieye t5e as a webcam?

By Lev Apr-17/2018 13:48:09

A
Hello Lev,No,it does not support Thieye t5e as a webcam.Hope you may understand us.
Q

It’s the same waterproof case as Gopro?

By Chen Apr-01/2018 05:31:51

A
Hello Chen,The case is only for this ThiEYE T5e Action Camera.Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor
Q

Hello, how many amperes (A) must the usb adapter have for charging the battery? There is no information in the manual. Thank you

By Tilen Mar-28/2018 17:46:14

A
Hello Tilen,Charge way: USB charge by PC . Let me know if you need any further assistance. 
Q

hello, is there any mount holder for motorcycle (helmets etc) or i have to buy it seperately. and what is included in the pack of accesories? thank you

By vagelis Mar-27/2018 10:11:36

A
Hello vagelis,Package Contents: 1 x T5e Action Camera, 1 x Multi-language User Manual, 1 x Wiper, 1 x USB Cable, 1 x Pack of Accessories, 1 x Waterproof Case,1 x Additional Skeleton Backdoor. Let me know if you need any further assistance. 
Q

why some reviews say there is 2 batteries in the package (with photo), and in the product description it say one battery only? please confirm 1 or 2 batteries

By dp Mar-24/2018 18:06:55

A
Hello dp, Thanks for your inquiry.One battery.
Q

Hello,, I would like to ask if this model have CAR MODE? it means that starts recording as soon as is connected to the power,, thanks in advanced Regards Luis

By Luis Mar-13/2018 18:04:58

A
Hello Luis, It has CAR MODE.Let me know if you need any help.
Q

Does it ship after the flash sale ends or is it shipped out immediately after the order?

By Alexandr Feb-06/2018 14:54:30

A
Hello Alexandr,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. And we will ship it soon.Please feel free to order it.