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Customer Q&A

  • All(72)
  • Product Information(56)
  • Stock Status(12)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Hello, thank you for replying my initial question. Can i furtherly ask if you expect to have new stock anytime or has the production of this model stopped?

By Pepe Sep-13/2018 08:27:01

A

Hello Pepe,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Does this phone have a 3.5 jack, if not which Xiaomi phones do have one?

By Charles Jul-09/2018 19:31:15

A

Hello Charles, 

Thank you for your inquiry.

It has 3.5mm Audio Out Port. 


Q

this product has Warranty?

By Luana Alves May-16/2018 16:03:48

A

yes

Q

Does it come with EU charger adapter?

By Name Apr-13/2018 10:06:55

A

Hello Name,
Thanks for your inquiry.

We will send you a suitable power adaptor with the item.

Q

Buen día, me interesa para mexico, es funcional en el pais y esta en español

By luis angel Apr-12/2018 21:07:35

A

Hello luis, 
Thanks for your inquiry.

Yes, this item can work with Spanish.

Q

Is it 1920x1080 FHD or 1280x720 HD?

By Name Apr-11/2018 13:45:27

A

Hello Name,

Screen resolution: 1920 x 1080 (FHD) 

Thank you.

Q

Is this 5 inch version?

By Valdo Mar-14/2018 17:01:27

A

Hello Valdo,
Display: 5.0 inch, HD screen, 296PPI

Q

Is this phone on stock? thank you.

By Renán Feb-21/2018 04:58:58

A

Hello Renán,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, i want to confirm that this has an octa qualcomm 625 snapdragon processor with 32GB RAM? Thanks, Mat

By Mat Jan-16/2018 15:36:06

A

Hello Mat,


Yes, it is 625 Octa Core 2.0GHz 3GB RAM 32GB ROM. 


Let me know if you need any further assistance. 


Q

Does the phone come with a cover and a film?

By Miguel catapani Nov-30/2017 00:55:17

A

Hello Miguel,

Sorry it just included Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Does this phone have a 3.5 jack, if not which Xiaomi phones do have one?

By Charles Jul-09/2018 19:31:15

A

Hello Charles, 

Thank you for your inquiry.

It has 3.5mm Audio Out Port. 


Q

this product has Warranty?

By Luana Alves May-16/2018 16:03:48

A

yes

Q

Does it come with EU charger adapter?

By Name Apr-13/2018 10:06:55

A

Hello Name,
Thanks for your inquiry.

We will send you a suitable power adaptor with the item.

Q

Is it 1920x1080 FHD or 1280x720 HD?

By Name Apr-11/2018 13:45:27

A

Hello Name,

Screen resolution: 1920 x 1080 (FHD) 

Thank you.

Q

Is this 5 inch version?

By Valdo Mar-14/2018 17:01:27

A

Hello Valdo,
Display: 5.0 inch, HD screen, 296PPI

Q

Hi, i want to confirm that this has an octa qualcomm 625 snapdragon processor with 32GB RAM? Thanks, Mat

By Mat Jan-16/2018 15:36:06

A

Hello Mat,


Yes, it is 625 Octa Core 2.0GHz 3GB RAM 32GB ROM. 


Let me know if you need any further assistance. 


Q

Does the phone come with a cover and a film?

By Miguel catapani Nov-30/2017 00:55:17

A

Hello Miguel,

Sorry it just included Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Is this product made with Qualcomm Snapdragon 625?

By ralord Nov-13/2017 15:25:48

A

Hello ralord,


This item is Snapdragon 625 Octa Core 2.0GHz.

Let me know if you need any further assistance. 


Q

https://www.gearbest.com/cell-phones/pp_569348.html Does this model have spanish/english language? Is avaliable on stock?

By Mtz Oct-31/2017 23:05:06

A

Hello Mtz,
It support English, Spanish, this item in stock now.

Q

About the "non international" version (2/16GB - HK warehouse), does it come with google play store? Does it support OTA updates??

By luciano Oct-31/2017 11:12:12

A

Hello luciano,
It doesn't support OTA, it support google playstore.

Q

Hello, thank you for replying my initial question. Can i furtherly ask if you expect to have new stock anytime or has the production of this model stopped?

By Pepe Sep-13/2018 08:27:01

A

Hello Pepe,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Is this phone on stock? thank you.

By Renán Feb-21/2018 04:58:58

A

Hello Renán,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this model https://www.gearbest.com/cell-phones/pp_615749.html?wid=21 available on stock? Does it have polish language and work in Poland ?

By Tomek Nov-11/2017 16:28:14

A

Hello Tomek,


Yes, it is in stock, it can support Polish language. 

Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA 2000/1X BC0 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE Band 1/3/7 
TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz)

Let me know if you need any further assistance. 


Q

Hello. I am interested in this SmartPhone (Xiaomi Redmi 4 Prime 5" 32GB 3GB Snapdragon 625 13MP Smartphone). Will GearBest have more units ( grey version) for sale? Or, Xiaomi no longer produces this model? Thanks.

By Domingos Oct-31/2017 13:13:56

A

Hello Domingos,
We are sorry we won't in stock for this item.

Q

Are you going to refill the stock soon ? I'm interested in international version and any coloristic option except that golden/white

By Customer Oct-28/2017 16:33:16

A

Hello Customer,
We are sorry this item out of stock, we won't back in stock.

Q

When will you have the silver color?

By Danilo Sep-30/2017 03:15:09

A

Hello Danilo,

We regret to inform you that this item is no longer available.

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hi This smart phone is discontinued, there will be no more ?. I'm looking at the 4x but it does not convince me. When will they present the Redmi 5? Thanks

By Redmi 4 pro Aug-31/2017 15:34:49

A

Hello Redmi,
We are sorry this item out of stock, we are sorry we can't know when will in stock of Redmi 5.

Q

Hello. I am interested in this SmartPhone (Xiaomi Redmi 4 Prime 5" 32GB 3GB Snapdragon 625 13MP Smartphone). Will GearBest have more units ( grey version) for sale? if yes, wath is the espected time? You know if Xiaomi discontinued this model? Thanks.

By Domingos Aug-07/2017 16:43:55

A

Hello Domingos,
We are sorry this item is out of stock.

Q

Hello, are you going to bring this phone in other colors (black, grey) any time soon ??

By panos Jul-07/2017 22:56:34

A

Hello panos,
We are sorry it out of stock now.

Q

How to buy the gey/dark version? How much is it? Thank you very much. BR

By Andre Jun-15/2017 12:18:27

A

Hello Andre,


You can look at this one http://www.gearbest.com/cell-phones/pp_569348.html 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi!, Is this the 3gb ram and 32 gb rom version?, Can you send this product to argentina? Is this product work in 850 and 1900 Mhz band? thank you!

By Lucas Jul-02/2017 15:32:08

A

Hello Lucas,
This is 3gb ram and 32 gb rom version, we can ship to argentina.

http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

For pakistan how much shiping charges?

By Mubeen Jun-07/2017 11:19:45

A

Dear Mubeen,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


Q

What is the difference between registered air mail and unregistered airmail, and was wondering if by these means I will receive the tracking code

By Hyuri Jun-06/2017 00:08:38

A

Hello Hyuri, 
Thanks for your inquiry.


For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number.     

But please rest assured the package is on its way.We ship thousands of parcels every day to your country that reach our customers successfully without tracking number.     

Please note that the shipping fee will be charged by shipping company if you want the tracking number.    


Q

Buen día, me interesa para mexico, es funcional en el pais y esta en español

By luis angel Apr-12/2018 21:07:35

A

Hello luis, 
Thanks for your inquiry.

Yes, this item can work with Spanish.