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Customer Questions & Answers

  • All(44)
  • Product Information(33)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(4)
  • Others(5)
Q

Can you please advice if a lower price can be declared to lower the taxes to Sweden? if yes what is the minimum amount that you can declare?

By Meo Sep-20/2018 09:50:07

A

Hello, Meo,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

I want to buy also the keyboard for this, how can I find the right size?

By perle19 Feb-14/2018 14:11:39

A

Hello perle19,

Please consider the item here: https://www.gearbest.com/chuwi-hi13-keyboard-_gear/ 

Q

can this tablet boot into android which tablet products do this

By dean foote Dec-19/2017 21:58:17

A

Hello dean,

OS: Windows 10 . 

Let me know if you need any further assistance. 


Q

Hello! On the website of the manufacturer informs that the battery is 10000mAh and in the 5000mAh advertisement, which one is correct? The manufacturer or the advertisement?

By FLAVIO Nov-29/2017 17:32:44

A

Hello FLAVIO,
Please note that the battery of the item is 7.4V / 5000mAh.

Q

Hi does this come with the keyboard?or is it just tablet pc?

By Jason Nov-16/2017 02:29:33

A

Hello Jason, 
The stylus and keyboard in the pictures are not included.

Let me know if you need any help.

Q

Will be thera available version with more ram? At least 6gb would be great.

By Rafał Sep-29/2017 19:39:20

A

Hello Rafał,
Thank you for your inquiry.

It only has 4G ROM.

Let me know if you need any help.

Q

When it wiill be avaible on eu stock?

By michel Sep-05/2017 23:26:39

A

Hello michel,
We are sorry we don't have this plan yet.

Q

Hey, Is it possible to get the tablet with a german keyboard ?

By Sebastian Aug-03/2017 20:56:28

A

Hello Sebastian,
 The stylus and keyboard in the pictures are not included.

Q

Hallo, is it posible to get a Hi13 with Dual OS (Win 10 and Android) Tks Peter Becker

By Peter Becker Jul-09/2017 18:42:40

A

Hello Peter, 


Currently there is no dual OS version for this model.

Thank you for your inquiry.

Q

Why do not you send it to Brazil? I want to buy :(

By Igor Jun-17/2017 00:31:34

A

Hello Igor,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I want to buy also the keyboard for this, how can I find the right size?

By perle19 Feb-14/2018 14:11:39

A

Hello perle19,

Please consider the item here: https://www.gearbest.com/chuwi-hi13-keyboard-_gear/ 

Q

can this tablet boot into android which tablet products do this

By dean foote Dec-19/2017 21:58:17

A

Hello dean,

OS: Windows 10 . 

Let me know if you need any further assistance. 


Q

Hello! On the website of the manufacturer informs that the battery is 10000mAh and in the 5000mAh advertisement, which one is correct? The manufacturer or the advertisement?

By FLAVIO Nov-29/2017 17:32:44

A

Hello FLAVIO,
Please note that the battery of the item is 7.4V / 5000mAh.

Q

Hi does this come with the keyboard?or is it just tablet pc?

By Jason Nov-16/2017 02:29:33

A

Hello Jason, 
The stylus and keyboard in the pictures are not included.

Let me know if you need any help.

Q

Will be thera available version with more ram? At least 6gb would be great.

By Rafał Sep-29/2017 19:39:20

A

Hello Rafał,
Thank you for your inquiry.

It only has 4G ROM.

Let me know if you need any help.

Q

Hey, Is it possible to get the tablet with a german keyboard ?

By Sebastian Aug-03/2017 20:56:28

A

Hello Sebastian,
 The stylus and keyboard in the pictures are not included.

Q

Hallo, is it posible to get a Hi13 with Dual OS (Win 10 and Android) Tks Peter Becker

By Peter Becker Jul-09/2017 18:42:40

A

Hello Peter, 


Currently there is no dual OS version for this model.

Thank you for your inquiry.

Q

Why do not you send it to Brazil? I want to buy :(

By Igor Jun-17/2017 00:31:34

A

Hello Igor,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Battery Capacity(mAh): 7.4V / 5000mAh. In the video and many reviews online said 10.000 mAh but here it is described 5000 mAh. Which is correct?

By Chris Jun-09/2017 17:09:22

A

Hello Chris, 
Thanks for your inquiry.


Please note that it is 5000mAh 

Q

box pack built in keyboard and styles pen ?

By sanny Jun-09/2017 16:55:06

A

Hello sanny, 
Thanks for your inquiry.

Note: The stylus and keyboard in the pictures are not included.

Q

When it wiill be avaible on eu stock?

By michel Sep-05/2017 23:26:39

A

Hello michel,
We are sorry we don't have this plan yet.

Q

How much is this product the email says $338.99 but open email and the price is $451.77 how much is it?

By Paul Apr-27/2017 05:23:13

A

Hello Paul,
We have checked it for you and found the item is 319.99 USD now.

Q

Can you please advice if a lower price can be declared to lower the taxes to Sweden? if yes what is the minimum amount that you can declare?

By Meo Sep-20/2018 09:50:07

A

Hello, Meo,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Hi..how much will it cost for shipping/handling and custom duties to phillipines

By Nubbin Apr-20/2017 02:35:19

A

Hello Nubbin,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does the tablet ship from a EU bases warehouse or from China?

By Michiel Apr-07/2017 14:02:34

A

Hello Michiel, 


Thank you for your inquiry.

We ship it from China.

Q

Hi, i would like to buy this laptop. In generel you offer an 360 day free repair service for your products. Unfortunately you cannot return devices with non-removable battery from germany back to china. How do you handle that? Thanks for your answer.

By Andy Mar-25/2017 10:24:41

A

Hello Andy
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

You didn't answer my questions at all. Where I can find fit case for it? Can I ask for screen check because people Say screen have Bubble air.. Its importent for me And where to buy keyboard and touch pen

By Zach Apr-26/2017 21:34:59

A

Hello Zach,

You can refer to this link:

http://www.gearbest.com/chuwi-hi13-2-_gear/.

Q

Hello I think buy one. I see I can buy Original Chuwi Hi13 Metal Rotation Keyboard with Magnetic Dock and Original Chuwi HiPen H3 Dual-chip Stylus. Just want to make sure it come with android and windows install on it, and ready to work ? And do you have any case ? for it or screen protractor to buy ? to tell you the true I was search for reviews and people that already buy it complain about air bubble on the screen.. 3 different people from different reviews write it, it big issue for me, can I ask to check the screen before ship it ? screen quality impotent for me...

By Zach Apr-25/2017 15:52:54

A

Hello Zach,

It is with the Windows 10 system.


For the case and screen protective screen, you need to buy them separately and they are not included in this parcel.

Q

Hy Is the keyboard not out yet or where can I buy the keyboard for Chuwi Hi13? Or do the ones for Hi10 fit to Hi13? Thanks Gina

By Gina Mar-09/2017 20:19:36

A

Hello Gina
Sorry. Currently we do not have the keyboard for Chuwi Hi13. Thanks for your support.

Q

do come with KeyBored and wat is Dispatch:Ships after Mar 19

By hamed mohamed saad Mar-07/2017 15:03:05

A

Hello hamed,

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


There is no keyboard.


Dispatch:Ships after Mar 19, it means we will ship it out after Mar.19


Q

Where can I find its keyboard?

By Leonardo Feb-22/2017 11:23:13

A

Hello Leonardo,
Please see this link: http://www.gearbest.com/tablet-pcs/pp_288859.html?wid