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Customer Questions & Answers

  • All(58)
  • Product Information(45)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(9)
  • Others
Q

Hola! puedes asegurar que el producto es 100% original y genuino y no un Fake? Muchas Gracias

By Christian Dec-19/2018 21:27:25

A

Hello Christian,

It is original.Thank you.

Q

Hello, I live in Delhi Will its warranty also work in Delhi on the Mi service Centre

By Himanshu Nimesh Sep-16/2018 13:07:41

A

Hello Himanshu,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does this product have xiaomi warranty??

By subin antony Jul-06/2018 11:46:01

A

Hello Subin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Before buy I need to clarify this product is Hybrid pro or Hybrid Pro HD ? I need to buy hybrid pro HD and not hybrid pro so please let me know

By Hashan Jul-03/2018 05:02:27

A

Hello Hashan,


It is Original Xiaomi Pro HD In-ear Hybrid Earphones.

Q

Please send me as a gift or with a low price, I buy 3 units.

By Ronald Jul-01/2018 18:38:37

A

Hello Ronald,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Hello. Is that correctly name of this earphones - it's Xiaomi Mi In-Ear Headphones Pro HD, or somewhat another? And it's original or replica? Thank You.

By Victoria Jul-01/2018 17:41:53

A

Hello Victoria,


It is Original Xiaomi Pro HD In-ear Hybrid Earphones - SILVER.

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

if I don't like your product can I get refund after return.tell me all the return policies in points

By jijo Jun-10/2018 15:38:23

A

Hello Jijo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

how many drivers are in this product

By shakil sheikh May-31/2018 08:42:47

A

Hello Shakil,
Thanks for your inquiry.

The item comes with dual dynamic and balanced armature drivers.

Q

hey i live in mumbai,India.How much days it takes to ship and reach at my place?

By umesh May-25/2018 13:14:40

A

Hello umesh,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello!, i live in Mexico and i would like to acquire your product. How long does the shipping take? and is there some warranty that i will get my product? Thank you

By Emmanuel Apr-26/2018 05:58:44

A

Hello Emmanuel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 


Q

Hola! puedes asegurar que el producto es 100% original y genuino y no un Fake? Muchas Gracias

By Christian Dec-19/2018 21:27:25

A

Hello Christian,

It is original.Thank you.

Q

Hello, I live in Delhi Will its warranty also work in Delhi on the Mi service Centre

By Himanshu Nimesh Sep-16/2018 13:07:41

A

Hello Himanshu,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does this product have xiaomi warranty??

By subin antony Jul-06/2018 11:46:01

A

Hello Subin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Before buy I need to clarify this product is Hybrid pro or Hybrid Pro HD ? I need to buy hybrid pro HD and not hybrid pro so please let me know

By Hashan Jul-03/2018 05:02:27

A

Hello Hashan,


It is Original Xiaomi Pro HD In-ear Hybrid Earphones.

Q

Hello. Is that correctly name of this earphones - it's Xiaomi Mi In-Ear Headphones Pro HD, or somewhat another? And it's original or replica? Thank You.

By Victoria Jul-01/2018 17:41:53

A

Hello Victoria,


It is Original Xiaomi Pro HD In-ear Hybrid Earphones - SILVER.

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

if I don't like your product can I get refund after return.tell me all the return policies in points

By jijo Jun-10/2018 15:38:23

A

Hello Jijo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

how many drivers are in this product

By shakil sheikh May-31/2018 08:42:47

A

Hello Shakil,
Thanks for your inquiry.

The item comes with dual dynamic and balanced armature drivers.

Q

I heard rumors that people get fake product? Are these earphones really genuine and original?

By Prophe Apr-17/2018 11:40:54

A

Hello Prophe,
Thanks for your inquiry.

The item is original.

Q

Are these good for sports (running)?

By Gytis Jan-27/2018 00:58:29

A

Hello Gytis,


Yes. you can use it for sports 

Q

Hi, I would like to know if this is the Xiaomi Mi Hybrid Pro HD (newest model with 3drivers) or the Xiaomi Mi Hybrid Pro (older model). Thanks In Xiaomi's site this is the pro: http://www.mi.com/en/headphonespro/ And this is the pro HD: http://www.mi.com/en/headphonesprohd/

By Manuel Aug-31/2017 11:39:21

A

Dear Manuel,


Thank you for your inquiry.

It is the model with three-unit driver.

Q

Hello, is it in stock, or need to wait?

By Oscar May-08/2017 03:39:13

A

Hello Oscar,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, is it in stock, or need to wait?

By Denis Mar-30/2017 18:00:47

A

Hello Denis,
It is in stock. You can order it now.

Q

Is this a presale product or it will be sent immediately after we buy?

By Lütfü Ekşioğlu Nov-24/2016 21:04:57

A

Hello Lütfü,

This item is in stock for dispatch at present, please feel free to order now.    

Thank you for your attention. 

Q

Ola Gearbest would like to know if there is an opportunity to make the same discount on the original product Xiaomi In-ear Hybrid Earphones Pro being the purchase made through the site without being through the application? Thank you for your attention regards

By davidlourencorodrigues Aug-23/2017 00:33:51

A

Hello davidlourencorodrigues,
We have checked the item, it is at discount now.
Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. 

Thank you for your understanding.

Q

Please send me as a gift or with a low price, I buy 3 units.

By Ronald Jul-01/2018 18:38:37

A

Hello Ronald,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

hey i live in mumbai,India.How much days it takes to ship and reach at my place?

By umesh May-25/2018 13:14:40

A

Hello umesh,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello!, i live in Mexico and i would like to acquire your product. How long does the shipping take? and is there some warranty that i will get my product? Thank you

By Emmanuel Apr-26/2018 05:58:44

A

Hello Emmanuel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 


Q

Hi, I live in Lima. I would like to know. How many time does it take arrive if today i buy. I hope your answer. Thanks.

By Vanessa Dec-15/2017 00:32:13

A

Hello Vanessa,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I`ve ordered it via Ukraine priority mail. Wiil I get the tracking number?

By Nick Nov-06/2017 07:56:21

A

Dear Nick,


Thank you for your inquiry.

Yes, you can get a tracking number when your order is shipped out.

Q

Does "Ship to India via Priority Line" Mean I will get a Tracking No ?????

By Partha Ray Chowdhury Jul-10/2017 03:55:04

A

Hello Partha,
Yes, you will get tracking number.

Q

Are the earphones swet proof?

By VASILEIOS Apr-11/2017 11:13:51

A

Hello VASILEIOS, 


Thank you for your inquiry.

Sorry no,it's not waterproof.

Q

When will I pay for what DHL option is? Shipping would be to Mexico .... DHL or DHL (EU) or DHL (EXT) ??

By Miguel Angel Alonso Feb-16/2017 01:18:41

A

Hi Miguel,


Add the items to the shopping cart, and click 'Proceed to Checkout'.

If you see the shipping method is DHL, then your order will be shipped by DHL.

Q

Good morning, If I choose priority line shipping to Miami, will you provide a tracking number? Regards,

By Castillo Dec-30/2016 13:43:23

A

Hello Castillo,
Yes, of course.

After we ship it out, you will receive an email from us, there is a tracking number and tracking site.

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