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Customer Questions

  • All(58)
  • Product Information(45)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(9)
  • Others
Q

Hola! puedes asegurar que el producto es 100% original y genuino y no un Fake? Muchas Gracias

By Christian Dec-19/2018 21:27:25

A
Hello Christian,It is original.Thank you.
Q

Hello, I live in Delhi Will its warranty also work in Delhi on the Mi service Centre

By Himanshu Nimesh Sep-16/2018 13:07:41

A
Hello Himanshu,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

does this product have xiaomi warranty??

By subin antony Jul-06/2018 11:46:01

A
Hello Subin,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Before buy I need to clarify this product is Hybrid pro or Hybrid Pro HD ? I need to buy hybrid pro HD and not hybrid pro so please let me know

By Hashan Jul-03/2018 05:02:27

A
Hello Hashan,It is Original Xiaomi Pro HD In-ear Hybrid Earphones.
Q

Please send me as a gift or with a low price, I buy 3 units.

By Ronald Jul-01/2018 18:38:37

A
Hello Ronald,We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.htmlKindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.htmlAppreciate your understanding.
Q

Hello. Is that correctly name of this earphones - it's Xiaomi Mi In-Ear Headphones Pro HD, or somewhat another? And it's original or replica? Thank You.

By Victoria Jul-01/2018 17:41:53

A
Hello Victoria,It is Original Xiaomi Pro HD In-ear Hybrid Earphones - SILVER.Rest assured that all of our products are genuine and original items. Please feel free to order anytime.
Q

if I don't like your product can I get refund after return.tell me all the return policies in points

By jijo Jun-10/2018 15:38:23

A
Hello JijoPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

how many drivers are in this product

By shakil sheikh May-31/2018 08:42:47

A
Hello Shakil, Thanks for your inquiry.The item comes with dual dynamic and balanced armature drivers.
Q

hey i live in mumbai,India.How much days it takes to ship and reach at my place?

By umesh May-25/2018 13:14:40

A
Hello umesh,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello!, i live in Mexico and i would like to acquire your product. How long does the shipping take? and is there some warranty that i will get my product? Thank you

By Emmanuel Apr-26/2018 05:58:44

A
Hello Emmanuel,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html