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Customer Q&A

  • All(86)
  • Product Information(70)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(9)
  • Others(3)
Q

Welcome! Would I be interested in B20 in this phone? Thanks.

By Hopász Adrienn Jul-31/2018 10:43:47

A

Hello Hopász,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSMB2/B3/B5/B8
WCDMAB1/B2/B5/B8
FDD-LTEB1/B3/B4/B5/B7/B20
TD-LTEB38/B40

Q

Does Xiaomi Redmi 4A 4G Smartphone Global Version have bulgarian language?

By Pesho Jun-05/2018 12:59:38

A

Hello Pesho,

No, sorry.

Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Vietnamese, Turkish, Czech, Greek, Russian, Hindi, Ukrainian, Marathi, Bengali, Punjabi, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, Korean, Traditional/Simplified Chinese 

Q

what's the differce betwen - International VERSION 2GB RAM 16GB ROM and - GLOBAL VERSION 2GB RAM 16GB ROM

By Stefano May-19/2018 01:33:03

A

Hello Stefano,

The main differences are about the chip and ROM, and the system software and brush-language are different.

Q

Does the Xiaomi Redmi 4A phone has a 3.5mm audio jack socket?

By John May-18/2018 01:18:17

A

Hello John,

No, sorry.

I/O Interface: 1 x Micro SIM Card Slot,1 x Nano SIM Card Slot,Micro USB Slot,TF/Micro SD Card Slot 

Q

Does it have Greeek language ?

By Petros Apr-20/2018 15:10:02

A

Hello Petros, 
Thanks for your inquiry.

Yes,it can support Greeek language.

Q

This device is compatible with the 4G LTE frequencies in Mexico?

By Victor Apr-18/2018 16:17:38

A

Hello Victor, 
Thanks for your inquiry.

Yes it is compatible with the 4G LTE.

Q

Can I have 4 sim cards at the same time in this phone

By Jose Apr-12/2018 09:57:11

A

Hello Jose,
Thanks for your inquiry.

Sorry, you cannot have 4 SIM cards at the same time in this phone.

Q

I see in FAQ this comes with an "EU" power plug. Is there no option for "US" power plug ?

By Donna Barton Mar-22/2018 15:41:49

A

Hello Donna,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is this phone unlocked? I'm in the USA. Thank you.

By Markus Arike Mar-10/2018 15:02:55

A

Hello Markus,
Thanks for your inquiry.

Yes, the item is unlocked for worldwide use.

Q

Gray color what kind plug (EU, UK, etc) ???

By Ricardo Mar-05/2018 15:04:38

A

Hello Ricardo,
Thanks for your inquiry.

The item comes with EU PLUG.

Q

Welcome! Would I be interested in B20 in this phone? Thanks.

By Hopász Adrienn Jul-31/2018 10:43:47

A

Hello Hopász,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSMB2/B3/B5/B8
WCDMAB1/B2/B5/B8
FDD-LTEB1/B3/B4/B5/B7/B20
TD-LTEB38/B40

Q

Does Xiaomi Redmi 4A 4G Smartphone Global Version have bulgarian language?

By Pesho Jun-05/2018 12:59:38

A

Hello Pesho,

No, sorry.

Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Vietnamese, Turkish, Czech, Greek, Russian, Hindi, Ukrainian, Marathi, Bengali, Punjabi, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, Korean, Traditional/Simplified Chinese 

Q

what's the differce betwen - International VERSION 2GB RAM 16GB ROM and - GLOBAL VERSION 2GB RAM 16GB ROM

By Stefano May-19/2018 01:33:03

A

Hello Stefano,

The main differences are about the chip and ROM, and the system software and brush-language are different.

Q

Does the Xiaomi Redmi 4A phone has a 3.5mm audio jack socket?

By John May-18/2018 01:18:17

A

Hello John,

No, sorry.

I/O Interface: 1 x Micro SIM Card Slot,1 x Nano SIM Card Slot,Micro USB Slot,TF/Micro SD Card Slot 

Q

Does it have Greeek language ?

By Petros Apr-20/2018 15:10:02

A

Hello Petros, 
Thanks for your inquiry.

Yes,it can support Greeek language.

Q

This device is compatible with the 4G LTE frequencies in Mexico?

By Victor Apr-18/2018 16:17:38

A

Hello Victor, 
Thanks for your inquiry.

Yes it is compatible with the 4G LTE.

Q

Can I have 4 sim cards at the same time in this phone

By Jose Apr-12/2018 09:57:11

A

Hello Jose,
Thanks for your inquiry.

Sorry, you cannot have 4 SIM cards at the same time in this phone.

Q

I see in FAQ this comes with an "EU" power plug. Is there no option for "US" power plug ?

By Donna Barton Mar-22/2018 15:41:49

A

Hello Donna,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is this phone unlocked? I'm in the USA. Thank you.

By Markus Arike Mar-10/2018 15:02:55

A

Hello Markus,
Thanks for your inquiry.

Yes, the item is unlocked for worldwide use.

Q

Gray color what kind plug (EU, UK, etc) ???

By Ricardo Mar-05/2018 15:04:38

A

Hello Ricardo,
Thanks for your inquiry.

The item comes with EU PLUG.

Q

Will be this item in stock soon? It shows as available in GB search engine

By Michal Oct-25/2017 10:44:43

A

Hello Michal,
We are sorry we won't in stock this item.

Q

Is the Global version in stock today?

By John Sep-05/2017 06:34:45

A

Hello John,
Yes, please note that the itme in the link https://www.gearbest.com/m-goods-sn-202277209.htm is in stock.

Please rest assured.

Q

Can I negotiate the price of the phone at 98.99? regards

By Rodrigo Villafuerte Aug-01/2017 13:59:39

A

Hello Rodrigo,
We are sorry the price is out of our control.

Q

Hello "Sorry, we cannot ship the selected item(s) to Russian Federation" ??? I ask to explain for what reason I can not purchase this product.

By Sergei Sep-02/2017 13:06:40

A

Hello Sergei,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, is it possible to devalue the price on the customs declaration ?

By Pirox Aug-29/2017 11:46:48

A

Hello Pirox,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Will You have it with shiping from Poland?

By Daniel Aug-27/2017 14:59:11

A

Hello Daniel,
We are sorry this item in stock in HK warehouse only.

Q

Hi, shipping is free, which means no customs for Portugal?

By Pedro Jul-30/2017 19:56:58

A

Hello Pedro,

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello Are you sending this product to Brazil? really?

By Luis Abreu Jul-19/2017 02:24:45

A

Hello Luis,


Yes, we are sending this product to Brazil.

Thank you for your inquiry.

Q

hey there are you shipping this product in new zealand?? and any extra charge that i should pay when i receive ? thanks

By akash Jul-15/2017 07:38:20

A

Hello akash,

Thanks for your inquiry.

Yes, the ite can be shipped to New Zealand.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good day, you are sending to Russia? Import restriction removed

By Roman Jul-15/2017 05:32:28

A

Hello Roman,


We can't ship to RU.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, can you send friend to BRAZIL?

By Danrlei schmedike Jul-14/2017 21:20:45

A

Hello Danrlei, 
Yes, it can be sent to Brazil.

Please feel free to ask if you have further pre-sale questions.

Q

Can you shipped in sri lanka in this item?

By yukee Jul-14/2017 08:29:23

A

Hello yukee,
Thanks for your inquiry.

Yes, we can ship the item to Sri lanka.

Q

Hello!What does mean G W ?Where is this warehouse?

By Stanescu Feb-13/2018 08:57:02

A

Hello Stanescu, 
Thanks for your inquiry.

The warehouses start with G-W are located in Europe.


Q

Hello!What does mean G W ?Where is this warehouse?

By Stanescu Feb-13/2018 08:57:02

A

Hello Stanescu,
Thanks for your inquiry.

The warehouses start with G-W are located in Europe.

Q

If I buy the product, I'll need the outer side to be lined with bubble wrap, and let him know as a gift, is that possible?

By Will Aug-10/2017 12:54:38

A

Hello Will, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us.