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Customer Questions

  • All(99)
  • Product Information(73)
  • Stock Status(2)
  • Payment
  • About Shipping(16)
  • Others(8)
Q

How long would it take to get to Colombia? How much does it have to guarantee? Do I have to pay something extra when it arrives? thanks by your answer.

By Luis Guillermo May-24/2018 21:25:04

A
Hello Luis,You can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.htmlPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.htmlHello $clientnamePlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is that mouse the v30 ?

By Victor Feb-11/2018 22:27:09

A
Hello Victor, The mouse in this combo is not the V30 mouse, just with a similiar appearance, but its performance is not as excellent as V30.
Q

Do you have in stock now? send before the Chinese holiday?

By Michelle Feb-08/2018 14:41:07

A
Hello Michelle,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

Whats the switch is that keyboard?

By NeverHonorMe Jan-31/2018 21:44:31

A
Hello NeverHonorMe,It is blue switch. Let me know if you need any further assistance. 
Q

Hello, how long it will get to arrive in Brazil?

By Italo Assai Jan-29/2018 15:15:47

A
Hello Italo,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

does this keyboard and this mouse are compatible with IOS, Mac version?

By Póvoa Jan-22/2018 19:26:57

A
Hello Póvoa, Thanks for your inquiry.The item is compatible with Mac version.And it does not work with IOS system.
Q

the kit comes with the mousepad?

By Ektor Del Toro Jan-12/2018 01:35:25

A
Hello Ektor, Please check the package contants as follows:Package Contents: 1 x Keyboard, 1 x Mouse, 1 x Bilingual Manual in English and Chinese
Q

How many days it will take to arrive in mexico?

By Alan Jan-06/2018 23:06:58

A
Hello Alan,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

is blue switch ?

By Guilherme Oct-09/2017 18:21:36

A
Hello Guilherme,It's blue switch.
Q

I assume this ships to the UK but do you know if there will be import tax? Where are you shipping from?

By Pip Oct-08/2017 21:32:33

A
Hello Pip,We will ship from CN warehouse.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html