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Customer Q&A

  • All(55)
  • Product Information(44)
  • Stock Status(1)
  • Payment(3)
  • About Shipping(6)
  • Others(1)
Q

Do you ship the product from the UK? If not, how much tax do I need to pay to ship to the UK?

By Yvonne May-14/2018 08:34:11

A

Hello Yvonne,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

include the stylus pen, grettings

By JORGE Oct-29/2017 16:49:37

A

Dear JORGE,


Thank you for your inquiry.

Package Contents

Tablet PC: 1 
English Manual : 1 
DC Charging Cable: 1    


Q

What is the graphical memory of the board?

By Alex Alves Oct-25/2017 20:59:51

A

Hello Alex, 


RAM: 8GB 
ROM: 64GB 
External Memory: TF card up to 128GB (not included)

Q

Does Teclast Tbook 16 "Power" Tablet PC included the keyboard?

By Vu Oct-22/2017 18:16:31

A

Hello Vu,
The keyboard is not included.

Q

Hello, I would be interested if you can provide invoice to the ordered product?

By Zsolt Oct-13/2017 07:16:14

A

Hello Zsolt,


Yes, we can send you the invoice after it have been shipped out. 


Let me know if you need any further assistance. 


Q

Can you set the preinstalled Windows to English or German ? Why do you only offer Windows 10 Home ? Thanks in Advance Michael

By Michael Behrendt Sep-30/2017 05:20:22

A

Hello Michael,
Thank you for your inquiry.

Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Let me know if you need any help.

Q

why it will take two months to ship? it says:Ships between Nov 11 - Nov 15

By Long Sep-17/2017 04:06:55

A

Hello Long,
We are sorry this item not in stock now, the manufacturer haven't offered us this item yet.

Q

зарядное устройство входит в комплект? Is the charger included?

By Eldar Jul-05/2017 12:23:16

A

Hello Eldar,
Thanks for your inquiry.

Sorry, there is no charger included.

Q

Hello This Teclast Tbook 16 Power Tablet PC - GRAY , includes Keysboard, or i need to buy? best regards Paulo

By PauloCosta Jun-24/2017 12:43:26

A

Hello PauloCosta,


The keyboard is not included.

It needs to be bought seperately.

Thank you for your inquiry.

Q

Support Linux OS? Debian family.

By Francisco A Pinto Jun-20/2017 12:45:54

A

Hello Francisco,

We are sorry to tell you it does not support the Linux OS.

Let me know if you need any help.

Q

include the stylus pen, grettings

By JORGE Oct-29/2017 16:49:37

A

Dear JORGE,


Thank you for your inquiry.

Package Contents

Tablet PC: 1 
English Manual : 1 
DC Charging Cable: 1    


Q

What is the graphical memory of the board?

By Alex Alves Oct-25/2017 20:59:51

A

Hello Alex, 


RAM: 8GB 
ROM: 64GB 
External Memory: TF card up to 128GB (not included)

Q

Does Teclast Tbook 16 "Power" Tablet PC included the keyboard?

By Vu Oct-22/2017 18:16:31

A

Hello Vu,
The keyboard is not included.

Q

Can you set the preinstalled Windows to English or German ? Why do you only offer Windows 10 Home ? Thanks in Advance Michael

By Michael Behrendt Sep-30/2017 05:20:22

A

Hello Michael,
Thank you for your inquiry.

Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Let me know if you need any help.

Q

зарядное устройство входит в комплект? Is the charger included?

By Eldar Jul-05/2017 12:23:16

A

Hello Eldar,
Thanks for your inquiry.

Sorry, there is no charger included.

Q

Hello This Teclast Tbook 16 Power Tablet PC - GRAY , includes Keysboard, or i need to buy? best regards Paulo

By PauloCosta Jun-24/2017 12:43:26

A

Hello PauloCosta,


The keyboard is not included.

It needs to be bought seperately.

Thank you for your inquiry.

Q

Support Linux OS? Debian family.

By Francisco A Pinto Jun-20/2017 12:45:54

A

Hello Francisco,

We are sorry to tell you it does not support the Linux OS.

Let me know if you need any help.

Q

Excuse me, do you have any screen protector for this model? In case yes, please share the link.

By JUAN CARLOS GONZALEZ MORALES Jun-02/2017 14:37:01

A
Q

Do you have any keyboard in a diferent color than this light blue

By Juan Carlos Gonzalez Morales Jun-01/2017 03:10:47

A

Hello Juan, 
Thanks for your inquiry.


Please note that we only have this one for now.

Q

Can this product be used with a 3G/4G sim card?

By jan May-31/2017 04:27:22

A

Hello jan,

The item can't be used as you asked.

Q

I see that Active Stylus, for Teclast Tbook 16 Power or X5 Pro is Out of stock now. Is there any possibility to have availability into next weeks? What kind of plug type is Charger?

By Juan Mar-15/2017 16:25:44

A

Hello Juan,

We will send an adaptor according to the order's country of delivery.

Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello, I would be interested if you can provide invoice to the ordered product?

By Zsolt Oct-13/2017 07:16:14

A

Hello Zsolt,


Yes, we can send you the invoice after it have been shipped out. 


Let me know if you need any further assistance. 


Q

I would like to buy this pc tablet using paypal installment! I can?

By welington vieira Jun-19/2017 12:55:35

A

Hello welington,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Connessione Internet solo con WiFii o anche con sim dati?

By Fabio Feb-08/2017 13:51:55

A

Hello Fabio,
Only the Wifi.

Q

Do you ship the product from the UK? If not, how much tax do I need to pay to ship to the UK?

By Yvonne May-14/2018 08:34:11

A

Hello Yvonne,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

why it will take two months to ship? it says:Ships between Nov 11 - Nov 15

By Long Sep-17/2017 04:06:55

A

Hello Long,
We are sorry this item not in stock now, the manufacturer haven't offered us this item yet.

Q

Can you tell me if N.Z customs will want to import tax this please? Does price include shipping?

By Mark Mar-05/2017 08:51:56

A

Hello Mark,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

Hi, I'm buying this tablet for a friend and would like to know if it has a gift wrapped?

By Paulo Feb-20/2017 12:30:30

A

Hello Paulo,
Sorry, we can not declare it as gift.

Q

Can this item be shipped to my country Malta

By Alfred Scicluna Jan-22/2017 20:15:02

A

Hello Alfred,

Thank you for your inquiry.

For your reference:http://prntscr.com/dz3xun

Thank you, Let me know if you need any help.

Have a nice day!


Q

hi, there is an extra tax application for over 30 euros in Turkish customs. How can you help in this matter? Also, do you have Turkish keyboard for this product?

By furkan cihan Jan-02/2017 11:47:28

A

Hello furkan,

Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Any possibility to have 4G connection by sim card on this or other new Teclast?

By Hugo Peixoto Dec-30/2016 19:18:59

A

Hello Hugo,


Please kindly note there only has p80 is suitable for 4g.

Have a nice day.