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Customer Q&A

  • All(62)
  • Product Information(43)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(9)
  • Others(5)
Q

Hi, I'd like to know if I can use the home key to answer a call, as it is in the other androids, thanks

By Giorgia Jan-29/2018 22:39:49

A

Hello Giorgia,

Answer only by answering key to pick up the phone, because when you answer the phone,the home button  will exit the interface for other operations.


Q

Do you actually have this item in stock?

By Borges Sep-21/2017 12:40:14

A

Hello Borges,
Yes, this item in stock now.

Q

Where will the phone be dispatched from for delivery to Malta? Is it from the UK or HK? thanks.

By Ian Aug-14/2017 08:19:23

A

Hello Ian,
We can ship to your country, we ship package from HK.

Q

Will you be able to mark the item as Gift and value price of €40 via expidited shipping to Malta EU.? Otherwise it would not be financially feasibile to purchase due to local VAT tax. thanks

By Ian Sammut Aug-14/2017 07:50:09

A

Hello Ian,
Thanks for your inquiry.

Sorry, we cannot declare a lower value or send the item as a gift.

Q

can i use are normal 3,5 headphones for this? i read that u need an adapter for it

By gaukla Aug-08/2017 08:04:43

A

Hello gaukla,


You can use normal 3.5mm headphones for this phone.

Thank you for your inquiry.

Q

Does this phone support wifi calling

By Paul Darnell Jul-13/2017 14:55:25

A

Hello Paul,
Thanks for your inquiry.

Sorry, the item does not support wifi calling.

Q

Hello. I want to know if this phone will work with 4g band 4

By maxim Jul-04/2017 23:08:28

A

Hello maxim,


I'm glad to tell you that it works with 4G B4.

Q

Hello I would like to ask if this product has a built in battery, or one that can be replaced? Thanks in advance Vase

By vase Jun-27/2017 09:00:59

A

Hello vase,
The battery in this device is not removable .

Q

ist this with a hot-spot-function?

By Knut Jun-25/2017 16:44:52

A

Hello, Knut

Thank you for the inquiry.

Of course, the item has hot-spot function.

Please feel free to contact us if you have additional questions.

Q

ist this with a hot-spot-function?

By Knut Jun-25/2017 16:44:41

A

Hello, Knut

Thank you for the inquiry.

Of course, the android phone has hot-spot function.

Please feel free to contact us if you have additional questions.

Q

Hi, I'd like to know if I can use the home key to answer a call, as it is in the other androids, thanks

By Giorgia Jan-29/2018 22:39:49

A

Hello Giorgia,

Answer only by answering key to pick up the phone, because when you answer the phone,the home button  will exit the interface for other operations.


Q

can i use are normal 3,5 headphones for this? i read that u need an adapter for it

By gaukla Aug-08/2017 08:04:43

A

Hello gaukla,


You can use normal 3.5mm headphones for this phone.

Thank you for your inquiry.

Q

Does this phone support wifi calling

By Paul Darnell Jul-13/2017 14:55:25

A

Hello Paul,
Thanks for your inquiry.

Sorry, the item does not support wifi calling.

Q

Hello. I want to know if this phone will work with 4g band 4

By maxim Jul-04/2017 23:08:28

A

Hello maxim,


I'm glad to tell you that it works with 4G B4.

Q

Hello I would like to ask if this product has a built in battery, or one that can be replaced? Thanks in advance Vase

By vase Jun-27/2017 09:00:59

A

Hello vase,
The battery in this device is not removable .

Q

ist this with a hot-spot-function?

By Knut Jun-25/2017 16:44:52

A

Hello, Knut

Thank you for the inquiry.

Of course, the item has hot-spot function.

Please feel free to contact us if you have additional questions.

Q

ist this with a hot-spot-function?

By Knut Jun-25/2017 16:44:41

A

Hello, Knut

Thank you for the inquiry.

Of course, the android phone has hot-spot function.

Please feel free to contact us if you have additional questions.

Q

Hello! I would like to ask you if the Ulefone ARMOR 4G Smartphone -Orange contains a greek keyboard, in order to type my text messages in greek (with greek letters) and if it includes a greek menu, too. Thank you in advance! Dimitrios Z.

By Dimitrios Zrb May-31/2017 10:58:15

A

Hello Dimitrios,


It supports Greek language. You can set it up or download a keyboard.

Language: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese 

Q

é resistente a queda também?

By Leandro May-15/2017 14:34:00

A

Hello Leandro,


It cannot resistant to fall.

Q

funciona en la red 4g lte de mi pais argentina?.fabor corregir la busqueda de red dela pagina.muy poco clara

By carlos May-12/2017 12:22:59

A

Hello carlos, 


The 4G of item can be used in Argentine.

Q

Do you actually have this item in stock?

By Borges Sep-21/2017 12:40:14

A

Hello Borges,
Yes, this item in stock now.

Q

Will these be restocked?

By Randy Jun-04/2017 02:46:42

A

Hello Randy,
This item will in stock again in 1-2 weeks.

Q

hi, if I buy 10 mobile phone can you make me 100 euro each ?

By Cemil Jan-24/2017 21:55:32

A

Hello Cemil
For all wholesale inquiries, please fill in the Wholesale Inquiry in the product page to get the best price.

Q

Is it true, that I don't have to pay any dutys or other payments more than price for product ? Will this mobile phone shipped from UK to Poland ? Thak you for anser :)

By Agnieszka Jan-23/2017 14:05:36

A

Hello Agnieszka,

Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Where will the phone be dispatched from for delivery to Malta? Is it from the UK or HK? thanks.

By Ian Aug-14/2017 08:19:23

A

Hello Ian,
We can ship to your country, we ship package from HK.

Q

Will you be able to mark the item as Gift and value price of €40 via expidited shipping to Malta EU.? Otherwise it would not be financially feasibile to purchase due to local VAT tax. thanks

By Ian Sammut Aug-14/2017 07:50:09

A

Hello Ian,
Thanks for your inquiry.

Sorry, we cannot declare a lower value or send the item as a gift.

Q

Hello, I want to ask which country will be sent the phone.

By Artūras Jun-21/2017 10:08:10

A

Hello, Artūras

Thank you for the inquiry.

We can ship the item to Lithuania. The item will be shipped from HongKong.

Please feel free to contact us if you have additional questions.

Q

Amigos mi pedido de este producto fue en marzo con codigo W1704090005495094 hasta el dia de ahora no llega a mi pais Perú que esta pasando si me podrian expliacar o mandar un mensaje ya que hasta la fecha no se reportan yo pague el producto el mismo dia y creo que ya son como 02 meses que estan pasando. Gracias.

By Rinconada May-09/2017 01:46:48

A

Hello Rinconada
For your issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi do you have delivery to Turkey? Customs problems.??

By Sinan Jan-12/2017 11:18:51

A

Hello Sinan

Yes, we have delivery to Turkey

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Hi do you have delivery to Turkey? Customs problems.??

By Sinan Jan-12/2017 11:14:51

A

Hello Sinan,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

When shipping from Europe, where exactly is it shipped from?

By Boris Arch Jan-07/2017 21:20:49

A

Hi Boris,


When shipping from Europe, we will ship out from UK.

Have a nice day!

Q

Why do you need almost a month to send the phone?

By Matic Dec-10/2016 06:49:39

A

Hello Matic,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Which courier service send and whether it has a tracking number.

By Srdjan Dec-02/2016 06:36:17

A

Hello Srdjan,

Please note that you can choose the actual shipping method before payment. Also, you will see the related shipping fee as well.

Thank you for your attention. 

Q

Please I want Your confirmation as: 1.- If You can send the 202557702 (Ulefone Armor) to Argentina (Buenos Aires) by Standard Post, like: China Post or Singapore Post; also if You provide Tracking Number, and how are the transit time from Your country to Argentina. 2.- Mean Time could You confirn the total Price are USD/156, the packahe weigth . Thanks in advance forquick replay Regards.... ro_lipa@hotmail.com

By Rodo Lipa Apr-19/2017 03:41:52

A

Hello Rodo,
Thanks for your inquiry.

1: Yes, we ship the item to Argentina via flat rate shipping with a tracking number.

The shipping route is based on the shipping company and it is completely out of our control.

2: The item is on flash sale now with the price for $154.99 USD.

Package weight: 0.5000 kg    

 


Q

hello It is guaranteed and how ? for return smartphone is it at your charges? i am in france Is it Work Well in France and CANADA ? what do you think about this link look at 12 minute 23 second ! https://www.youtube.com/watch?v=JJdAg615ZPk thanks

By mike Feb-08/2017 16:30:23

A

Hello mike,


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Network:
   2G: GSM 850/900/1800/1900MHz
         CDMA BC0
   3G: WCDMA 850/900/1900/2100MHz
         TD-SCDMA Band34, Band39
   4G: FDD-LTE 800/1700/1800/2100/2600MHz
         TDD-LTE Band38/Band39/Band40/Band41

It is unlocked for Worldwide use. Please ensure local area network is compatible.  click here:http://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

How many months of warraty have Ulefone?

By Patryk Jan-22/2017 16:17:38

A

Hello Patryk,
It is 1 year

For more detailed information, please see this link: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi , Is phone scratch resistant ? I had a camera in past that was shock proof but found out it scratched easily. Thanks Rob Also can you get a discount if you brought 5 or more phone in one purchase?

By Robert martin Jan-04/2017 06:12:19

A

Hello Customer,


It doesn't have anti scratch function..
Thank you.

Q

Hi i am very interested in this phone as it looks like a very strong phone. Can you please tell me if it will work with the TESCO NETWORK in the UK? Many thanks David

By David Dec-26/2016 11:32:01

A

Hello David,


Network:
   2G: GSM 850/900/1800/1900MHz
         CDMA BC0
   3G: WCDMA 850/900/1900/2100MHz
         TD-SCDMA Band34, Band39
   4G: FDD-LTE 800/1700/1800/2100/2600MHz
         TDD-LTE Band38/Band39/Band40/Band41

It is unlocked for Worldwide use. Please ensure local area network is compatible.  click here:http://maps.mobileworldlive.com/network.php?cid=39&cname=United%20Kingdom   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.