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Customer Q&A

  • All(73)
  • Product Information(61)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(3)
  • Others(3)
Q

Hello, will the product be sold? If yes, when?

By Lucas Oct-29/2017 00:50:25

A

Hello Lucas,
No.

Q

oi como esta seu estoque. fiz a compra mais no site seu estoque ta em zero.

By marcos Oct-02/2017 14:19:33

A

Hello marcos,
We are sorry this item out of stock.

Q

I want to know if this cell phone film at the resolution of 4k??

By Marlon Londero Jul-21/2017 20:03:31

A

Hello Marlon, 
It is 2560 x 1440 pixels 2K QHD AMOLED screen.

Please feel free to ask if you have further pre-sale questions.

Q

I am interesting, does it really have CDMA EVDO 800 (B0) as it mentioned in your description?

By Oleg Jun-09/2017 11:14:27

A

Hello Oleg, 

Here is its compatiable Network:


2G: GSM 800/900/1800/1900MHz 
CDMA: CDMA EVDO 800 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/3/7/17/20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41


Please check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/


Let me know if you need any help.


Q

Could you please confirm is this phone work in CDMA network? Will it work in CDMA network in other countries exept China?

By Oleg Jun-08/2017 21:44:40

A

Hello Oleg, 
Thanks for your inquiry.

Please check with your carrier/provider before purchasing this item.

3G: WCDMA B1/2/5/8 TD-SCDMA B34/B39

Q

Esse aparelho faz atualização via OTA?

By Carlos Jun-08/2017 18:46:26

A

Hello Carlos, 
Thanks for your inquiry.


Please note that it can't update via OTA

Q

o produto e original?

By emiliano Jun-04/2017 04:10:21

A

Hello emiliano,
Yes,it is original.

Q

fiz a compra mas estou com medo de ser taxado ,qual valor ira por ai no produto?e se o produto nao chegar ate mim como faco para devolverem meu dinheiro?o produto e original moto x force?

By emiliano Jun-04/2017 04:07:35

A

Hello emiliano,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I wonder if this appliance is the same as the "Moto Force"? As for shipping and payment, is there any insurance I can hire?

By Renner May-24/2017 16:16:35

A

Hello Renner, 
It is not  the same as the "Moto Force".


Please note that you can pay the insurance for your order.

Q

Also, is it or would it upgradable to Android 7/0?

By Igor May-23/2017 04:48:41

A

Hello Igor,

This phone comes with Android 5.1.

It is unable to be ungraded.

Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

I want to know if this cell phone film at the resolution of 4k??

By Marlon Londero Jul-21/2017 20:03:31

A

Hello Marlon, 
It is 2560 x 1440 pixels 2K QHD AMOLED screen.

Please feel free to ask if you have further pre-sale questions.

Q

I am interesting, does it really have CDMA EVDO 800 (B0) as it mentioned in your description?

By Oleg Jun-09/2017 11:14:27

A

Hello Oleg, 

Here is its compatiable Network:


2G: GSM 800/900/1800/1900MHz 
CDMA: CDMA EVDO 800 
3G: WCDMA B1/B2/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/3/7/17/20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41


Please check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/


Let me know if you need any help.


Q

Could you please confirm is this phone work in CDMA network? Will it work in CDMA network in other countries exept China?

By Oleg Jun-08/2017 21:44:40

A

Hello Oleg, 
Thanks for your inquiry.

Please check with your carrier/provider before purchasing this item.

3G: WCDMA B1/2/5/8 TD-SCDMA B34/B39

Q

Esse aparelho faz atualização via OTA?

By Carlos Jun-08/2017 18:46:26

A

Hello Carlos, 
Thanks for your inquiry.


Please note that it can't update via OTA

Q

Hello, I wonder if this appliance is the same as the "Moto Force"? As for shipping and payment, is there any insurance I can hire?

By Renner May-24/2017 16:16:35

A

Hello Renner, 
It is not  the same as the "Moto Force".


Please note that you can pay the insurance for your order.

Q

Also, is it or would it upgradable to Android 7/0?

By Igor May-23/2017 04:48:41

A

Hello Igor,

This phone comes with Android 5.1.

It is unable to be ungraded.

Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

Hi, Do I understand it right, this smartphone will work properly in Russia?

By Igor May-23/2017 04:44:46

A

Hello Igor, 


Yes. This phone can support the networks in Russia.

Thank you for your inquiry.

Q

It supports band 4 (1700) for 4G/LTE data?

By Jesus May-22/2017 00:01:47

A

Hello Jesus,

The item doesn't support band 4 (1700) for 4G/LTE data.

Q

boa noite !! esse aparelho é refurbished ??? att, Robson

By ROBSON May-13/2017 04:16:56

A

Hello ROBSON,
For the item, please note:

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

olá, gostaria de saber o preço desse celular em reais. desde já agradeço

By jaqueline borges May-11/2017 16:38:54

A

Hello jaqueline,

This product is now at discount and its current price is 269.99 USD, but its price is changing.


Let me know if you need any help.

Q

Hello, will the product be sold? If yes, when?

By Lucas Oct-29/2017 00:50:25

A

Hello Lucas,
No.

Q

oi como esta seu estoque. fiz a compra mais no site seu estoque ta em zero.

By marcos Oct-02/2017 14:19:33

A

Hello marcos,
We are sorry this item out of stock.

Q

esse telefone e novo ou usado tem algumas garatinha

By jose ronaldo trindade Dec-31/2016 13:31:37

A

Hello jose,

It is new smartphone.

Q

o produto e original?

By emiliano Jun-04/2017 04:10:21

A

Hello emiliano,
Yes,it is original.

Q

em questao do pagamento, é $299 em Reais ( BR ) ou em Dólar ????

By Lucas Alves Mar-09/2017 17:12:55

A

Hello Lucas,
It is in us dollors.

Q

Hello! May I pay PayPal?

By Musorin Jan-14/2017 11:15:09

A

Hello Musorin, 


Thank you for your inquiry.

Yes,you can pay by Paypal.

Q

fiz a compra mas estou com medo de ser taxado ,qual valor ira por ai no produto?e se o produto nao chegar ate mim como faco para devolverem meu dinheiro?o produto e original moto x force?

By emiliano Jun-04/2017 04:07:35

A

Hello emiliano,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Olá, poderia me dizer a forma de envio para o brasil? Vocês poderiam enviar em forma de presente ou declarar a baixo do valor, por causa dos impostos?

By Felipe Augusto May-10/2017 17:39:09

A

Hello Felipe,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Olá, poderia me dizer a forma de envio para o brasil? Vocês poderiam enviar em forma de presente ou declarar a baixo do valor, por causa dos impostos?

By Felipe Augusto May-10/2017 17:39:08

A

Hello Felipe,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Is new?

By Emerson Feb-24/2017 04:30:05

A

Hello Customer,

The answer is yes.

Q

este produto vem dos USA. Para enviar para o Brasil quanto fica o frete para o CEP 38701-54. E se tributado na alfândega.

By Jerry Araújo Feb-08/2017 12:26:39

A

Hello Jerry,


What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

Muß ich für Deutschland Bestellung Motorola Moto X Force Zollgebühren und Einfuhrumsatzsteuer bezahlen? Danke und Grüße

By Adam D Jan-30/2017 15:08:50

A

Hello Adam,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.