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Customer Q&A

  • All(13)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

How long will delivery take to my uk address?

By Phillip allen Dec-17/2017 19:02:56

A

Hello Phillip,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What about about customs tax? Will I have to pay custom tax in Lithuania?

By Andrius Jul-12/2017 08:40:49

A

Hello Andrius,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi i know it has already LED for charging dose it have notification LED for Email or for taxting thanks

By re Jun-01/2017 13:05:49

A

Hello re,


If you can't find any information of the item description, it doesn't have notification LED for Email or for taxting.

Q

From which country is the delivery to Finland?

By Dima May-18/2017 17:45:10

A

Hello Dima,
We ship from China HK warehouse.

Q

Does this come with warranty? How long and is it international warranty?

By David Apr-29/2017 07:30:32

A

Hello David

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

So As I Have asked before i cannot update it. IS there going to be some update from AGM company that it will allow to install up to date android? Thanks

By Aurimas Mar-17/2017 19:30:50

A

Hello Aurimas, 

The updating maybe cause lost of the language.
Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

Does AGM X1 support VOLTE ON 4G LTE. thanks

By Harish Mar-14/2017 19:39:07

A

Hello Harish,

Networks:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz
TD-LTE B38/B39/B40/B41

This phone supports the network above.

Unlocked for Worldwide use. Please ensure local area network is compatible.

click on the following link for Network Frequency of your country.

Please check with your carrier/provider before purchasing this item.

http://maps.mobileworldlive.com/


Please feel free to contact us if you have any questions.


Q

I like to order the black europe version of this phone is this posible. And will the update to android 7 version be over the air. Or must i connect the phone on a computer to preform the update.

By gooding Feb-26/2017 10:35:55

A

Hello gooding,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty

Please feel free to contact us if you have any questions.


Q

Is possible to use GPS offline and what kind of GPS it have?

By Maurizio Feb-25/2017 17:17:24

A

Hello Maurizio
No, you can not use GPS offline.

Q

Is this unlocked phone. Can i use Indian SIM in it?

By AKHIL Feb-16/2017 13:58:29

A

Hello AKHIL,


Networks:
   2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/2100MHz
   4G: FDD-LTE 800/1800/2100/2600MHz
         TD-LTE B38/B39/B40/B41

Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Hi i know it has already LED for charging dose it have notification LED for Email or for taxting thanks

By re Jun-01/2017 13:05:49

A

Hello re,


If you can't find any information of the item description, it doesn't have notification LED for Email or for taxting.

Q

Does this come with warranty? How long and is it international warranty?

By David Apr-29/2017 07:30:32

A

Hello David

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

So As I Have asked before i cannot update it. IS there going to be some update from AGM company that it will allow to install up to date android? Thanks

By Aurimas Mar-17/2017 19:30:50

A

Hello Aurimas, 

The updating maybe cause lost of the language.
Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

Does AGM X1 support VOLTE ON 4G LTE. thanks

By Harish Mar-14/2017 19:39:07

A

Hello Harish,

Networks:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz
TD-LTE B38/B39/B40/B41

This phone supports the network above.

Unlocked for Worldwide use. Please ensure local area network is compatible.

click on the following link for Network Frequency of your country.

Please check with your carrier/provider before purchasing this item.

http://maps.mobileworldlive.com/


Please feel free to contact us if you have any questions.


Q

I like to order the black europe version of this phone is this posible. And will the update to android 7 version be over the air. Or must i connect the phone on a computer to preform the update.

By gooding Feb-26/2017 10:35:55

A

Hello gooding,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty

Please feel free to contact us if you have any questions.


Q

Is possible to use GPS offline and what kind of GPS it have?

By Maurizio Feb-25/2017 17:17:24

A

Hello Maurizio
No, you can not use GPS offline.

Q

Is this unlocked phone. Can i use Indian SIM in it?

By AKHIL Feb-16/2017 13:58:29

A

Hello AKHIL,


Networks:
   2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/2100MHz
   4G: FDD-LTE 800/1800/2100/2600MHz
         TD-LTE B38/B39/B40/B41

Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Do you send the EU version of this product because there is the EU label on the backside of the phone in the product page an an EU Charger.

By Jan Feb-12/2017 21:42:39

A

Hello Jan

Thank you for your inquiry.

This is an Chinese version phone but comes with EU charger, please feel free to make your order.

Thank you, Let me know if you need any help.

Have a nice day!


Q

O display tem proteção Gorilla Glass? ou outro tipo de proteção?

By Lavadura Jan-24/2017 10:51:00

A

Hello Lavadura,
Yes, it is Corning Gorilla Glass 3.

Please feel free to place your order.

Q

Hello friend ! Tell GLONASS support ?

By Роман. Jan-16/2017 14:29:12

A

Hello Роман.


Please kindly note it supports GLONASS.

Have a nice day.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long will delivery take to my uk address?

By Phillip allen Dec-17/2017 19:02:56

A

Hello Phillip,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

From which country is the delivery to Finland?

By Dima May-18/2017 17:45:10

A

Hello Dima,
We ship from China HK warehouse.

Q

What about about customs tax? Will I have to pay custom tax in Lithuania?

By Andrius Jul-12/2017 08:40:49

A

Hello Andrius,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html