Q

I want to buy Vernee Apollo battery with higher capacity 4000 mAh. I am looking out for a compatible (size and specs with 4000 mAh capacity) battery, can you let me know if we have any such option available. Regards.

By Vishal Birari May-12/2018 18:20:06

A

Dear Vishal,

Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there is available battery for this item, you can find via this link.

Q

Hi there. I want to know if the phone has FM RADIO. Thank you.

By manos60 Nov-23/2017 16:40:43

A

Hello manos60, 
Yes, it has.

Let me know if you need any help.

Q

It comes with VR glasses?

By Oscar Nov-16/2017 13:25:16

A

Hello Oscar,

Sorry there is no VR glasses. 

It just included 1 x VR Box.

Let me know if you need any further assistance. 

Q

Has this phone been updated yet to android 7 nougat or even the new 8 oreo?

By Andrew Oct-18/2017 23:56:44

A

Hello Andrew,
Please note that the system of the item is Android 6.0.

Q

Hello, if you crack the screen are you able to purchase a replacement LCD or digitizer? eBay only has parts available for the Apollo Lite/X. Thanks.

By Feng Oct-02/2017 06:48:10

A

Hello Feng,
We are sorry we don't have screen only.

Q

Hello this phone has Glonass?

By Giovani Sep-19/2017 10:45:44

A

Hello Giovani,
Thank you for your inquiry.

It has Glonass installed.

Let me know if you need any help.

Q

which type of stick of power charger - it's miniUSB type?

By Marcin Sep-18/2017 16:31:15

A

Hello Marcin,
Type-C.

Q

This phone is dual sim / dual standby, but is it also possible to combine 3G / 4G + 3G / 4G? Or must one side be 2 G? I plan to use it on 3G + 4G.

By hiroon Sep-08/2017 14:54:25

A

Hello hiroon,
Thank you for your inquiry.

It can support 3G+4G at the same time.

Let me know if you need any help.

Q

Hi, I'm from Brazil and would like to know if it will get 3g and 4g normally, does it accompany the VR glasses? Only have the color gray?

By Reinaldo Silva Aug-25/2017 15:49:30

A

Hello Reinaldo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/1800/2100/2600MHz

It depend on the VR glasses, we have grey color only.

Q

Does phone have a NOTIFICATION LIGHT? In VR Mode, how is display controlled (eg stop, fast forward,pause) Thx in advance

By IAN Aug-22/2017 09:57:52

A

Hello IAN,

This phone has a notification light.

It has gravity sensor and gyroscope for VR control.

Thank you for your inquiry.

Q

Hi there. I want to know if the phone has FM RADIO. Thank you.

By manos60 Nov-23/2017 16:40:43

A

Hello manos60, 
Yes, it has.

Let me know if you need any help.

Q

It comes with VR glasses?

By Oscar Nov-16/2017 13:25:16

A

Hello Oscar,

Sorry there is no VR glasses. 

It just included 1 x VR Box.

Let me know if you need any further assistance. 

Q

Has this phone been updated yet to android 7 nougat or even the new 8 oreo?

By Andrew Oct-18/2017 23:56:44

A

Hello Andrew,
Please note that the system of the item is Android 6.0.

Q

Hello, if you crack the screen are you able to purchase a replacement LCD or digitizer? eBay only has parts available for the Apollo Lite/X. Thanks.

By Feng Oct-02/2017 06:48:10

A

Hello Feng,
We are sorry we don't have screen only.

Q

Hello this phone has Glonass?

By Giovani Sep-19/2017 10:45:44

A

Hello Giovani,
Thank you for your inquiry.

It has Glonass installed.

Let me know if you need any help.

Q

which type of stick of power charger - it's miniUSB type?

By Marcin Sep-18/2017 16:31:15

A

Hello Marcin,
Type-C.

Q

This phone is dual sim / dual standby, but is it also possible to combine 3G / 4G + 3G / 4G? Or must one side be 2 G? I plan to use it on 3G + 4G.

By hiroon Sep-08/2017 14:54:25

A

Hello hiroon,
Thank you for your inquiry.

It can support 3G+4G at the same time.

Let me know if you need any help.

Q

Hi, I'm from Brazil and would like to know if it will get 3g and 4g normally, does it accompany the VR glasses? Only have the color gray?

By Reinaldo Silva Aug-25/2017 15:49:30

A

Hello Reinaldo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/1800/2100/2600MHz

It depend on the VR glasses, we have grey color only.

Q

Does phone have a NOTIFICATION LIGHT? In VR Mode, how is display controlled (eg stop, fast forward,pause) Thx in advance

By IAN Aug-22/2017 09:57:52

A

Hello IAN,

This phone has a notification light.

It has gravity sensor and gyroscope for VR control.

Thank you for your inquiry.

Q

Has the phone play store ?

By stefanos Aug-17/2017 22:59:32

A

Hello stefanos,

Yes, this phone has Play Store.

Thank you for your inquiry.

Q

este produto ja existe em stock para venda na europa ?

By joao Jan-17/2017 13:20:16

A

Hello joao,
Yes, it is in stock on EU warehouse, you can order it now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, I made the purchase of the product but I have not made the payment yet and I would like to know if I can put a lower price at the moment of the shipment so that I pay less tax, since the tax here in Brazil is very high, thanks for the attention.

By Matheus Salvioni Jun-21/2017 17:45:50

A

Hello, Matheus

Thank you for the inquiry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.

Q

Hi, I would like to ask some details about shipping. Are there any extra custom charges when shipping from China to Lithuania?

By Sandra Jun-20/2017 19:10:02

A

Hello Sandra,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

Q

Hi, i have chosen EU warehouse for this product. In which country is your EU warehouse? I also have tracking number, but after 3 working days it does not show anything, even if there is 3-5 days shipping. Thanks

By Darius Jun-20/2017 09:27:51

A

Hello Darius
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

eu moro no brasil. neste item (vernee apollo - U$ 229,99) nao tenho opção de frete aéreo registrado. como devo proceder? sem código de rastreamento não pretendo comprar o telefone.

By elton May-29/2017 02:04:43

A

Hello, elton

Thank you for the inquiry.

You can choose to ship it by Flat rate shipping / Expedited shipping.

It contains the tracking number. (Unregistered mail does not contain tracking number.)

Please feel free to contact us if you have additional questions.

Q

por favor, gostaria de saber se nesta forma de envio receberei o codigo de rastreamento.

By elton May-28/2017 02:50:57

A

Hello elton,

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   

There is no tracking number if you choose unregistered mail.

Q

olá estou interessado neste telefone, mas queria saber se ao encomendar por armazém de Hong Kong tenho acesso ao envio por priority line spain? Obrigado

By Rui Jorge Pedro Jan-10/2017 14:00:28

A

Olá Rui,

Obrigado por sua pergunta.

Sim, nós podemos enviá-lo a Spain de Hong Kong com linha da prioridade, por favor selecione o transporte padrão e deixe uma mensagem quando você coloca sua ordem.

Q

Hi, can you send it via priority direct mail to Portugal? I don't mind paying extra money to get it shipped that way. Cheers

By Ricardo Jan-09/2017 15:11:23

A

Hello Ricardo, 

Thank you for your inquiry.

Yes,please select standard shipping,you can also leave a message when you place your order.

Q

Hi, I want to ask if U can send this phone from China to your EU warehouse and then to me? (If I will write notice to my order) I would like to avoid paying tax. Thanks for your answer. Have a nice day

By Michal Jan-08/2017 18:32:30

A

Hello Michal,
Sorry, we can not do that.

Q

Hi, what about custom taxes if shipping is: 1. to Croatia, 2. to Germany? Is there any possibility to avoid it, like shipping from EU warehouse? Which shipping method can be used (or is the best) to avoid paying taxes? Thank you.

By Mark Jan-06/2017 12:46:34

A

Hello Mark,
Yes we can ship to those areas, it will be shipped from China, I suggest priority line/German Express if you can choose them

Q

I want to buy Vernee Apollo battery with higher capacity 4000 mAh. I am looking out for a compatible (size and specs with 4000 mAh capacity) battery, can you let me know if we have any such option available. Regards.

By Vishal Birari May-12/2018 18:20:06

A

Dear Vishal,

Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there is available battery for this item, you can find via this link.

Q

como é que funciona a garantia de venda do produto?

By Gustavo Alves Jul-19/2017 14:15:39

A

Hello Gustavo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

In Morocco if the machine reaches eight of the 50 euros above we pay the tax

By Munir Jun-02/2017 15:33:26

A

Hello Munir,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

Q

Waranty???? 12 monts or 24 monts

By Furchner Feb-17/2017 16:24:44

A

Hello Furchner

It is 1 year
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi Ive ordered this phone, What cases do you do that fit it Thanks Guy

By Guy Saxtoin Feb-13/2017 19:10:05

A

Hello Customer,

Please check it here.

http://www.gearbest.com/vernee-apollo-_gear/

Q

Olá,a geabest já ta fazendo compras parceladas no cartão ? To querendo essa versão dá vernee!

By Fernando César Jan-30/2017 23:45:27

A

Hello Fernando
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union，please contact us for further details.

Q

This cell phone is unlocked for brazil? / Esse celular é desbloqueado para o brasil? Example: Operators Telephonics*??

By Jeanderson Jan-15/2017 23:48:25

A

Hello Jeanderson,

Thank you for your inquiry.

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.  

Thank you, Let me know if you need any help.

Have a nice day!