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Customer Q&A

  • All(45)
  • Product Information(40)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(3)
Q

im from mexico, what language can support or install on the itel?

By JUAN CARLOS GUTIERREZ HERNANDEZ Jan-13/2018 19:51:03

A

Dear JUAN,


It only supports Chinese.

Q

Hello, is there instaled a fench or english language?

By Abderrahman Dec-08/2017 09:01:38

A

Hello Abderrahman,
Thank for your inquiry.

It does not have French and English language.

Q

Has it Eu plug ? Thanks for your reply

By Laszlo Nov-03/2017 11:56:46

A

Hello Laszlo,

It has China plug.

We will send you an adapter for free and you can use it in your country.

Q

Hello, is there instaled a Portuguese language?

By Marcelo Calsavara Oct-21/2017 19:02:15

A

Dear Marcelo,


Thank you for your inquiry.

anguage: Simplified Chinese

Sorry, it doesn't support Portuguese.


Q

Hello, is there instaled a Polish language? In packege is a HDMI cable?

By Andrzej Sep-30/2017 09:31:21

A

Hello Andrzej,
Please note the Language is  Simplified Chinese in the TV box and there is no Polish language  .

There is a HDMI cable in the parcel . 

Let me know if you need any help.

Q

Hello friend, this is my order WXXXXXXXXXXXX1128 only to remember you add a US plug please I´m from Mexico. Best regards

By Angel Sep-21/2017 15:58:51

A

Hello Angel,
No plug, we will offer you an US adapter so you can use in your country.

Q

Hi, i want to ask if <> can avoid custom duty in Greece.

By Steve Sep-11/2017 11:09:17

A

Hello Steve,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this box support Netflix HD? What is the difference with https://www.gearbest.com/tv-box-mini-pc/pp_618211.html?wid=4 and https://www.gearbest.com/tv-box-mini-pc/pp_426056.html?wid=4 ?

By wouter V Sep-10/2017 17:17:42

A

Hello wouter,

It does not support Netflix HD.

( Official International Version ) Original Xiaomi Mi TV Box

  -  UK PLUG BLACK 191138702 is with UK  PLUG.

But the item ( Official International Version ) Original Xiaomi Mi TV Box

  -  EU PLUG BLACK 191138701 is with EU PLUG.


Q

Hey: I want to buy xiaomi mi box 3s Is it possible to have an operating system in Hebrew? Thanks.

By Yinon Aug-29/2017 06:31:31

A

Dear Yinon,


Thank you for your inquiry.

It is Chinese version and the system is Android 6.0.

You can not have a system in Hebrew.

Q

Good afternoon I bought MI BOX in Chinese language how to exchange for the Portuguese (Brazilian) or English version?

By Mercino Monteiro Aug-28/2017 19:56:31

A

Hello Mercino,

Language: Simplified Chinese 

Sorry, it doesn't support Portuguese (Brazilian) or English.

Q

im from mexico, what language can support or install on the itel?

By JUAN CARLOS GUTIERREZ HERNANDEZ Jan-13/2018 19:51:03

A

Dear JUAN,


It only supports Chinese.

Q

Hello, is there instaled a fench or english language?

By Abderrahman Dec-08/2017 09:01:38

A

Hello Abderrahman,
Thank for your inquiry.

It does not have French and English language.

Q

Has it Eu plug ? Thanks for your reply

By Laszlo Nov-03/2017 11:56:46

A

Hello Laszlo,

It has China plug.

We will send you an adapter for free and you can use it in your country.

Q

Hello, is there instaled a Portuguese language?

By Marcelo Calsavara Oct-21/2017 19:02:15

A

Dear Marcelo,


Thank you for your inquiry.

anguage: Simplified Chinese

Sorry, it doesn't support Portuguese.


Q

Hello, is there instaled a Polish language? In packege is a HDMI cable?

By Andrzej Sep-30/2017 09:31:21

A

Hello Andrzej,
Please note the Language is  Simplified Chinese in the TV box and there is no Polish language  .

There is a HDMI cable in the parcel . 

Let me know if you need any help.

Q

Does this box support Netflix HD? What is the difference with https://www.gearbest.com/tv-box-mini-pc/pp_618211.html?wid=4 and https://www.gearbest.com/tv-box-mini-pc/pp_426056.html?wid=4 ?

By wouter V Sep-10/2017 17:17:42

A

Hello wouter,

It does not support Netflix HD.

( Official International Version ) Original Xiaomi Mi TV Box

  -  UK PLUG BLACK 191138702 is with UK  PLUG.

But the item ( Official International Version ) Original Xiaomi Mi TV Box

  -  EU PLUG BLACK 191138701 is with EU PLUG.


Q

Hey: I want to buy xiaomi mi box 3s Is it possible to have an operating system in Hebrew? Thanks.

By Yinon Aug-29/2017 06:31:31

A

Dear Yinon,


Thank you for your inquiry.

It is Chinese version and the system is Android 6.0.

You can not have a system in Hebrew.

Q

Does the product work in Brazil?

By gerllys speroto calvi Aug-28/2017 11:09:05

A

Hello gerllys,

Yes, it can work in Brazil.




Q

como fasso para trocar a linguagem para portugues? precisando mudar

By Mauricio Jul-22/2017 02:26:53

A

Hello Mauricio,

Sorry it just can support Simplified Chinese.


Let me know if you need any further assistance. 


Q

I've Checked That This Mi Box Version Comes Only With Simple Chinese Language. More How Can I Add Portuguese or English?

By Thiago Oliveira Jul-21/2017 21:20:54

A

Hello Thiago,

Sorry it just can support Chinese language, it can not be added other languages.

Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello friend, this is my order WXXXXXXXXXXXX1128 only to remember you add a US plug please I´m from Mexico. Best regards

By Angel Sep-21/2017 15:58:51

A

Hello Angel,
No plug, we will offer you an US adapter so you can use in your country.

Q

Hi, i want to ask if <> can avoid custom duty in Greece.

By Steve Sep-11/2017 11:09:17

A

Hello Steve,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good afternoon I bought MI BOX in Chinese language how to exchange for the Portuguese (Brazilian) or English version?

By Mercino Monteiro Aug-28/2017 19:56:31

A

Hello Mercino,

Language: Simplified Chinese 

Sorry, it doesn't support Portuguese (Brazilian) or English.

Q

Why can't the language be changed to English? It's Android TV, it should have English installed on it, doesn't it?

By Shay Levi Jul-20/2017 11:12:50

A

Hello Shay,

Sorry that this item comes from China so the ROM has been specialized for Chinese. So the original version of this model only supports Chinese language.

Thank you for your inquiry.

Q

It french language?

By Aissaoui Feb-08/2017 18:07:17

A

Hello Aissaoui,

Language: Simplified Chinese 

It is without french.