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Customer Q&A

  • All(43)
  • Product Information(27)
  • Stock Status(3)
  • Payment
  • About Shipping(9)
  • Others(4)
Q

The battery is replaceable? What happens if the battery breaks?

By Paula Feb-18/2018 00:04:17

A

Hello Paula,
Battery Type: Non-removable

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

HALLO SHIP TO GREECE..???

By ANTONIOS ALEXAKIS Dec-10/2017 16:40:17

A

Hello ANTONIOS,


Yes, it can be shipped to GREECE. 


Let me know if you need any further assistance. 


Q

Hello, when available in EUROPE warehouse? Need to know

By Eddie Oct-06/2017 09:57:17

A

Hello Eddie,
We are sorry we don't have this plan yet.

Q

Have a frontal flash?

By Fabrizio Aug-22/2017 16:43:39

A

Hello Fabrizio,


No, it does not have a frontal flash.

Thank you for your inquiry.

Q

Hello dear friend Would you like to know if your phone has IMEI? Because the Brazilian company that regulates Brazilian cell phones will block all cell phones that do not have the IMEI numbering. I'm waiting for the response and thank you.

By Marco Lacurte Jul-19/2017 19:33:43

A

Hello Marco,
Yes it has IMEI number.

Q

Hello, I would like to know if you ship this product to Greece. I don't see Greece at the shipping table at the shipping and payment tab.Also what shipping options exist for Greece and what charges and shipping time for each. Lastly would I be able to be informed about the progress of my order(when it lives, tracking, etc)? Thank you very much in advance.

By stelios Jun-22/2017 15:15:39

A

Hello stelios,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, I wonder if the parcel sent via "flat rat shipping" comes with tracking code?

By Filipe Santana Jun-04/2017 16:35:02

A

Hello Filipe,
No.

Q

Hi. I want buy that phone. I'm from Turkey. There are problem about phone sometimes in my country custom. Can you write to package low price? Did you send any phone to Turkey? How you send? can you help me :)

By Engin May-31/2017 19:04:15

A

Hello Engin, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Voce sabe informar se ele sera taxado, e se for, sabe me informar qual valor mais ou menos ? pro Brasil !

By Douglas May-29/2017 18:56:59

A

Hello Douglas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Ola gosraria de saber se esse smartfone funciona no brasil

By vando May-23/2017 22:21:53

A

Hello vando,


Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz 


You could contact your local operator to confirm whether it can be used in Brazil.

Q

The battery is replaceable? What happens if the battery breaks?

By Paula Feb-18/2018 00:04:17

A

Hello Paula,
Battery Type: Non-removable

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Have a frontal flash?

By Fabrizio Aug-22/2017 16:43:39

A

Hello Fabrizio,


No, it does not have a frontal flash.

Thank you for your inquiry.

Q

Hello dear friend Would you like to know if your phone has IMEI? Because the Brazilian company that regulates Brazilian cell phones will block all cell phones that do not have the IMEI numbering. I'm waiting for the response and thank you.

By Marco Lacurte Jul-19/2017 19:33:43

A

Hello Marco,
Yes it has IMEI number.

Q

Ola gosraria de saber se esse smartfone funciona no brasil

By vando May-23/2017 22:21:53

A

Hello vando,


Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz 


You could contact your local operator to confirm whether it can be used in Brazil.

Q

Hola, he visto que en la caja del teléfono, la compañía añade un case protector. ¿Es esto cierto? Mil gracias

By Diego Caldera May-14/2017 21:40:37

A

Hello Diego,


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1

Q

Does this phone support T-Mobile Micro Sim

By Sara May-13/2017 23:47:28

A

Hello Sara,


SIM Card: dual SIM dual standby, Micro SIM + Nano SIM / TF card

Q

Is the internet connection data controlled or wifi only?

By Stephen May-08/2017 10:02:00

A

Hello Stephen,


Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi 
WIFI: 802.11a/b/g/n wireless internet 
Network type: GSM+WCDMA+FDD-LTE 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

sera que funciona no brasil ?

By jun May-05/2017 14:00:37

A

Hello Gabriel, 

This phone is Unlocked for Worldwide use.


Here is its compatiable Network:


2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz 


Please check the above network information and open the below link to ensure if your local area network is compatible this phone: 


http://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144


Let me know if you need any help.


Q

Olá, Gostaria de saber qual é o prazo de entrega deste produto. Também se a Gear Best me garante um praze de dias. Obrigada.

By Keila Costa May-04/2017 00:12:41

A

Hello Keila,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i have a problem i buy a oukitel to gearbest and dont works good the screen is failure....i wait arround 2 months... in mail service, and now i have no phone.... what thing we could do ? i wish team of gearbest be in contact whit me i send you my skype, maximilianorojaschile thanks. https://www.youtube.com/watch?v=ZwbDeXhBAlM

By Maximiliano Rojas Apr-28/2017 19:48:23

A

Hello Maximiliano


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, when available in EUROPE warehouse? Need to know

By Eddie Oct-06/2017 09:57:17

A

Hello Eddie,
We are sorry we don't have this plan yet.

Q

Good day GearBest I wanted to know if you have ready delivery of this Smartphone OUKITEL U20 Plus 4G Phablet - ROSE GOLD for Brazil ???

By Weverton García Apr-03/2017 12:57:12

A

Hello Weverton, 


Thank you for your inquiry.

Yes,we have many orders shipped to Brazil Via Flat Rate Shipping for free.

Q

If I order now, when will it be shipped to Italy where I live?

By johnny Jan-12/2017 20:46:44

A

Hello johnny,

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

HALLO SHIP TO GREECE..???

By ANTONIOS ALEXAKIS Dec-10/2017 16:40:17

A

Hello ANTONIOS,


Yes, it can be shipped to GREECE. 


Let me know if you need any further assistance. 


Q

Hello, I would like to know if you ship this product to Greece. I don't see Greece at the shipping table at the shipping and payment tab.Also what shipping options exist for Greece and what charges and shipping time for each. Lastly would I be able to be informed about the progress of my order(when it lives, tracking, etc)? Thank you very much in advance.

By stelios Jun-22/2017 15:15:39

A

Hello stelios,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, I wonder if the parcel sent via "flat rat shipping" comes with tracking code?

By Filipe Santana Jun-04/2017 16:35:02

A

Hello Filipe,
No.

Q

Hi. I want buy that phone. I'm from Turkey. There are problem about phone sometimes in my country custom. Can you write to package low price? Did you send any phone to Turkey? How you send? can you help me :)

By Engin May-31/2017 19:04:15

A

Hello Engin, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Voce sabe informar se ele sera taxado, e se for, sabe me informar qual valor mais ou menos ? pro Brasil !

By Douglas May-29/2017 18:56:59

A

Hello Douglas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi there, I am fairly new to this platform. So no don't really know about the refund process if I didn't received this product with next 15-30 days after buying it. Thanks, Tonmoy

By Tonmoy Ahmed Mar-22/2017 19:48:40

A

Hello Tonmoy
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

What are the taxes that i have to pay when i receive this product in Romania?

By Alex Jan-29/2017 19:47:16

A

Hi Alex, 


Unfortunately,we have no control over these regulations and potential import duties. To know more about tax, please review our F.A.Q (see Taxes and Duties) and terms and conditions in the links below:http://www.gearbest.com/about/faq.html 

Q

Hi, if there will be technical issue on the phone after receiving Will you repair it?

By Mazair Samedov Jan-24/2017 09:58:38

A

Hello Mazair,
Yes of course. http://www.gearbest.com/about/warranty-and-return.html Here is our warranty and return policy for your convenience.

Q

will it be shipped to morocco when i live?????

By mouad Jan-18/2017 22:41:02

A

Hello mouad,
It can be shipped to morocco 

Q

There any warranty in Italy? It will be shipped from China or HK or from Europe? Thanks!

By Sanjay Mar-10/2017 17:40:00

A

Hello Sanjay


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This phone will be shipped out from HK-2 warehouse.

Please feel free to contact us about any presale issues.


Q

what about warranty??

By muhammad Feb-15/2017 08:47:11

A

Hi muhammad,


For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html 


Q

The product has language in portuguese BR

By alexandre Jan-22/2017 23:10:40

A

Hello alexandre,

Thank you for your inquiry.

Please check the language here: http://prntscr.com/dz3h2u

Please feel free to contact us if further questions.

Thank you for your attention.


Q

When do you get the jet black version (is alredy in other stores)?

By Derek Harves Dec-12/2016 20:20:17

A

Hello Derek,
Sorry we don't have the exact time for that now.