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Customer Q&A

  • All(41)
  • Product Information(34)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(2)
  • Others(2)
Q

does this include the keyboard? what about the pen?

By Yian Chen Sep-28/2018 04:50:42

A

Hello Yian, 

Thank you for your inquiry.

Package Contents:

Tablet PC: 1 
OTG Cable: 1 
Power Adapter: 1 
User Manual (Chinese - English): 1    

The keyboard and stylus in the picture are not included.

Q

what is the version of Android

By W.lee Jul-26/2018 16:16:46

A

Hello W.lee,


It is a single system, windows 10 system, does not support Android.


Q

Can it be charged using a the type-C port using an external battery pack? What would be required to make this work?

By Felix May-30/2018 18:10:55

A

Hello Felix,

We are sorry that it does not support this function.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

I live in greece and I want to make sure that if I buy it from GW4 warehouse or any other from europe I wont pay any import taxes or vat.

By Dionisis May-10/2018 18:56:53

A

Hello Dionisis,

You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will this stylus work with a tablet? https://www.gearbest.com/tablet-accessories/pp_522006.html?wid=1433363

By Artur Apr-25/2018 20:08:12

A

Dear Artur,


Yes, it works with Electromagnetic Active Stylus Pen for ALLDOCUBE Mix Plus Tablet PC.



Q

Hi, has this item a CE Sign for Europe? http://www.ce-marking.org/what-is-ce-marking.html best regards Andreas

By Andreas Mar-26/2018 13:39:57

A

Hello Andreas,

We are sincerely sorry that there is not CE sign for Europe.Hope you may understand us.

Q

already comes with keyboard?

By Felipe Jan-05/2018 10:16:45

A

Hello Felipe,
For the issue, please check the package contents as follows:

Package Contents

Tablet PC: 1 
OTG Cable: 1 
Power Adapter: 1 
User Manual (Chinese - English): 1    


There is no keyboard in the parcel.

Hope you can understand that.

Q

Hi, is the power adapter chinese or european?

By Francesco Dec-01/2017 23:34:14

A

Hello Francesco,


This is Chinese plug. 


Let me know if you need any further assistance. 


Q

Is the stock available? I place the order on 16 days back till now not shipped.

By Enrique Oct-03/2017 15:30:48

A

Hello Enrique,
This item in stock now, please contact our support center for your order issue.

Q

Hello what is good pen for this tablet?

By Paolo Jul-08/2017 21:54:29

A

Hello Paolo,


You can find the stylus pen for this tablet via http://www.gearbest.com/tablet-accessories/pp_314890.html?21 

Thank you for your inquiry.

Q

does this include the keyboard? what about the pen?

By Yian Chen Sep-28/2018 04:50:42

A

Hello Yian, 

Thank you for your inquiry.

Package Contents:

Tablet PC: 1 
OTG Cable: 1 
Power Adapter: 1 
User Manual (Chinese - English): 1    

The keyboard and stylus in the picture are not included.

Q

what is the version of Android

By W.lee Jul-26/2018 16:16:46

A

Hello W.lee,


It is a single system, windows 10 system, does not support Android.


Q

Can it be charged using a the type-C port using an external battery pack? What would be required to make this work?

By Felix May-30/2018 18:10:55

A

Hello Felix,

We are sorry that it does not support this function.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Will this stylus work with a tablet? https://www.gearbest.com/tablet-accessories/pp_522006.html?wid=1433363

By Artur Apr-25/2018 20:08:12

A

Dear Artur,


Yes, it works with Electromagnetic Active Stylus Pen for ALLDOCUBE Mix Plus Tablet PC.



Q

Hi, has this item a CE Sign for Europe? http://www.ce-marking.org/what-is-ce-marking.html best regards Andreas

By Andreas Mar-26/2018 13:39:57

A

Hello Andreas,

We are sincerely sorry that there is not CE sign for Europe.Hope you may understand us.

Q

already comes with keyboard?

By Felipe Jan-05/2018 10:16:45

A

Hello Felipe,
For the issue, please check the package contents as follows:

Package Contents

Tablet PC: 1 
OTG Cable: 1 
Power Adapter: 1 
User Manual (Chinese - English): 1    


There is no keyboard in the parcel.

Hope you can understand that.

Q

Hi, is the power adapter chinese or european?

By Francesco Dec-01/2017 23:34:14

A

Hello Francesco,


This is Chinese plug. 


Let me know if you need any further assistance. 


Q

Hello what is good pen for this tablet?

By Paolo Jul-08/2017 21:54:29

A

Hello Paolo,


You can find the stylus pen for this tablet via http://www.gearbest.com/tablet-accessories/pp_314890.html?21 

Thank you for your inquiry.

Q

Hello There Do you have this with Dual OS or can you recommend another of your products with this processor and Dual OS please? Thank you

By Ben Crawford Jul-07/2017 09:55:55

A

Hello Ben, 

Sorry, it is not Dual OS. Here are the links to you:

http://www.gearbest.com/tablet-pcs/pp_505918.html

http://www.gearbest.com/tablet-pcs/pp_605518.html

http://www.gearbest.com/tablet-pcs/pp_592783.html

Please feel free to ask if you have further pre-sale questions.

Q

Hello There Can you tell me 2 things please Please confirm this is dual OS android and Windows please Where will this item ship from please? Thank you

By Ben Crawford Jul-06/2017 23:00:10

A

Hello Ben,
This item os is Windows 10 .We will ship from China .

Q

Is the stock available? I place the order on 16 days back till now not shipped.

By Enrique Oct-03/2017 15:30:48

A

Hello Enrique,
This item in stock now, please contact our support center for your order issue.

Q

Cobe Mix Plus のペンはどれを購入すれば良いですか? サイトから見つける事ができません

By taizo_2013 Feb-02/2017 01:00:02

A

Hello taizo_2013,

Thank you for your inquiry.

It is just for your reference: http://www.gearbest.com/tablet-accessories/pp_314890.html?wid=21 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is there any extra charge?(ex tax, duty for korea)

By DH Mar-26/2017 07:43:40

A

Hello DH
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

I live in greece and I want to make sure that if I buy it from GW4 warehouse or any other from europe I wont pay any import taxes or vat.

By Dionisis May-10/2018 18:56:53

A

Hello Dionisis,

You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello guys again. I've made new order with those cube tablet. Please mark the package with gift status its important for me. Thanks in advance.

By Vladimir Parchev May-18/2017 10:37:54

A

Hello Vladimir,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello,i want order this tablet to singapore. But singapore have rules the total amount of product > 400$ singapore...this product if i convert to singapore is 455, Can u give me invoice with amount 250$ US Dollar ?? if u can..i will order Thanks

By Marvin Jun-13/2017 02:47:42

A

Hello Marvin,
We are sorry we can't.

Q

Is there after-sales service this tablet or what is the guarantee? Do I have to pay any additional customs fees upon delivery to Russia?

By marusya.791105 May-18/2017 13:58:14

A

Hello marusya.791105
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html