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Customer Q&A

  • All(49)
  • Product Information(33)
  • Stock Status(2)
  • Payment
  • About Shipping(13)
  • Others(1)
Q

Hello, why you can't deliver to Russia?

By Станислав Oct-26/2017 13:45:36

A

Hello Станислав,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, why you can't deliver to Russia?

By Станислав Oct-26/2017 13:45:35

A

Hello Станислав,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi! If I order something from UK-3 warehouse to Hungary where my package will be sent from? UK-3 warehouse means that my package will be posted from within EU? Thanks for the answers!

By Arnold Oct-12/2017 14:54:15

A

Hello Arnold,
Yes, this warehouse in UK.

Q

In case i need more space inhard disk for installing more software . is it possible to extend hard disk space ?

By reda Sep-19/2017 07:43:05

A

Hello reda, 
This item supports TF card up to 128GB (not included) .

Q

Hi Gearbest, It it possible to get an Australian power plug for this laptop, or can you add an adaptor? Thanks Martin

By Martin Tong Sep-14/2017 01:45:48

A

Hello Martin,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does this laptop have a M2 slot for connecting the SSD on the back cover?

By DIN Sep-13/2017 08:46:34

A

Hello DIN,


Sorry it can not support M2 slot for connecting the SSD on the back cover. 


Let me know if you need any further assistance. 


Q

Hello dear Gearbest, I am insterested in buying this laptop from a Eu warehouse to avoid tax and import fee's. Is it possible to inform me if tu have stock? Regards AJ

By Alex Sep-04/2017 08:41:59

A

Hello Alex,
We are sorry this item in stock in CN and HK warehouse only.

Q

Hi. will I have to pay separate fees (i.e. import duty) to the courier if this item is delivered to the UK?

By D B Calpin Sep-03/2017 11:28:22

A

Hello D,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Sir is the screen matte, because in all Youtube reviews & textual reviews they are saying its matter screen ?

By Mehul Sep-02/2017 23:03:05

A

Hello Mehul,

Yes, it is screen matte.

Q

Hello i would like it if the laptop We can install another bone than windows 10 ? Cdt.

By Dylan Jun-28/2017 14:01:51

A

Hello Dylan,
Yes, you can install it.

Q

In case i need more space inhard disk for installing more software . is it possible to extend hard disk space ?

By reda Sep-19/2017 07:43:05

A

Hello reda, 
This item supports TF card up to 128GB (not included) .

Q

Hi Gearbest, It it possible to get an Australian power plug for this laptop, or can you add an adaptor? Thanks Martin

By Martin Tong Sep-14/2017 01:45:48

A

Hello Martin,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does this laptop have a M2 slot for connecting the SSD on the back cover?

By DIN Sep-13/2017 08:46:34

A

Hello DIN,


Sorry it can not support M2 slot for connecting the SSD on the back cover. 


Let me know if you need any further assistance. 


Q

Sir is the screen matte, because in all Youtube reviews & textual reviews they are saying its matter screen ?

By Mehul Sep-02/2017 23:03:05

A

Hello Mehul,

Yes, it is screen matte.

Q

Hello! Please confirm whether this product comes with a Matt display. Thank you.

By Nima Jun-08/2017 10:40:15

A

Hello Nima, 
Thanks for your inquiry.


There is no Matt display include.



Q

Does this have office on it?

By andre fnerd Jun-06/2017 03:45:53

A

Hello andre,
No, you need install it.

Q

Will the Chuwi 14.1 lapbook worķ with a USB hub or a docking station. If so, whàt brands. Thanks

By David Jun-02/2017 21:45:07

A

Hello David, 
Thanks for your inquiry.


USB Host: Yes 1 x USB 3.0+1 x USB2.0 


Q

Hi, Is it possible to have this product with AZERTY keyboard or just QWERTY keybord? Thanks Daniel

By Barcelo Daniel May-27/2017 09:28:24

A

Hello Barcelo, 


Please check the package contents:

Charger: 1 
Notebook: 1 
User Manual: 1

There is no keyboard in the package.

Q

Can i expand the SSD to 256gb m.2????

By Jackson Pool May-14/2017 23:25:30

A

Hello Jackson,


External Memory: TF card up to 128GB (not included) 

Q

Can I add an ssd on this lapbook?

By Hermy Apr-22/2017 07:43:27

A

Hello Hermy,
Yes, you can add a ssd on this lapbook.

Q

Hello i would like it if the laptop We can install another bone than windows 10 ? Cdt.

By Dylan Jun-28/2017 14:01:51

A

Hello Dylan,
Yes, you can install it.

Q

Will it be available in Europe soon ? Tnaks

By Luc Poilot May-18/2017 13:46:23

A

Hello, Luc,

Thank you for the inquiry.

Sorry, the item is back-ordered, we expect to ship it at around 1-June if you order it at today.

Please feel free to contact us if you have additional questions.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, why you can't deliver to Russia?

By Станислав Oct-26/2017 13:45:36

A

Hello Станислав,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, why you can't deliver to Russia?

By Станислав Oct-26/2017 13:45:35

A

Hello Станислав,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi! If I order something from UK-3 warehouse to Hungary where my package will be sent from? UK-3 warehouse means that my package will be posted from within EU? Thanks for the answers!

By Arnold Oct-12/2017 14:54:15

A

Hello Arnold,
Yes, this warehouse in UK.

Q

Hello dear Gearbest, I am insterested in buying this laptop from a Eu warehouse to avoid tax and import fee's. Is it possible to inform me if tu have stock? Regards AJ

By Alex Sep-04/2017 08:41:59

A

Hello Alex,
We are sorry this item in stock in CN and HK warehouse only.

Q

Hi. will I have to pay separate fees (i.e. import duty) to the courier if this item is delivered to the UK?

By D B Calpin Sep-03/2017 11:28:22

A

Hello D,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello! How fast will you send me the goods?

By Sergey Apr-11/2017 13:53:45

A

Hello Sergey,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is there an offer for unexpedited shipping?

By jd Apr-10/2017 10:09:38

A

Hello jd,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

How much will it cost to deliver it to a shipper in china who will deliver it to me in Kenya?

By Job N Muriuki Mar-11/2017 14:16:22

A

Hello Job,
Our system will calculate the shipping cost according to the address.

Put the item  to your cart and click the button"Proceed to Checkout". After you fill the address form you can check the shipping fee in details.

Q

Hello, when will shipping from EU warehouse be possible? Kind regards, Doma

By Doma Feb-27/2017 13:46:09

A

Hello Doma,


Sorry. This item is unavailable in our EU warehouse now, we can not ensure when it will be available again. Please kindly pay attention in the product page, when we get it in stock, we will list the option of warehouse in there.

Thanks for your inquiry.


Q

Hi, Is it possible to ship this item as gift, because in India we have to pay huge customs tax for orders more than $100.

By Mazharoddin Feb-16/2017 14:46:55

A

Hello Mazharoddin,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Hello, values under $200 USD are tax free to import in Philippines. Would it be possible to adjust the invoice accordingly? Thank you

By Peter P. Sauer Feb-16/2017 00:15:35

A

Hello Peter


Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!