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Customer Q&A

  • All(30)
  • Product Information(15)
  • Stock Status
  • Payment(2)
  • About Shipping(9)
  • Others(4)
Q

is this phablet dual sim?

By Ali Feb-20/2019 13:34:50

A

Hello Ali,


Please note that this is a dual card phone.

Let me know if you need any further assistance. 


Q

This product has a protective cover ?? Thanks.

By Mickaell Jun-20/2017 03:42:13

A

Hello Mickaell, 


Currently there is no protective cover for this phone.

Thank you for your inquiry.

Q

comment on ouvre le téléphone pour la carte sd et la carte sim, et comment changer la baterie?

By jouvion Jun-13/2017 23:31:20

A

Hello jouvion, 
Thanks for your inquiry.


Please note that dual SIM dual can be put one TF card.

The battery is not removable.

Q

em todas as formas de envio,em alguma para na alfandega?

By rcfx May-19/2017 21:51:56

A

Hello rcfx, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Какая операционная система Windows, установлена в нем (10, 7, Windows Mobil Phone)...???

By Андрей Николаевич Афанасьев May-17/2017 12:51:33

A

Hello Андрей,

System is Android 6.0.

Q

Does this phone come with charger for North America?

By Bernie May-06/2017 18:44:48

A

Hello Bernie,


This item comes with EU charger.

Q

Hi Is there an import tax applied to this phone when shipped to the UK please? Thanks!

By George Mar-12/2017 20:45:17

A

Hello George,
Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Q

el precio esta en dolares?

By mario Mar-03/2017 16:44:52

A

Hello mario,
It is in USD dollors.

Q

EL PRECIO ESTA EN DOLARES?

By MARIO Mar-03/2017 16:39:29

A

Hello MARIO,
Yes, it is in USD dollors.

Q

Dos it come with earbuds?

By Aris Verr13 Mar-03/2017 15:36:15

A

Hello Aris,


Please check the package contents here:

Cell Phone    1    

Power Adapter    1    

USB Cable    1    

English Manual    1    

SIM Needle    1    

Thanks for your inquiry.

Q

is this phablet dual sim?

By Ali Feb-20/2019 13:34:50

A

Hello Ali,


Please note that this is a dual card phone.

Let me know if you need any further assistance. 


Q

This product has a protective cover ?? Thanks.

By Mickaell Jun-20/2017 03:42:13

A

Hello Mickaell, 


Currently there is no protective cover for this phone.

Thank you for your inquiry.

Q

Какая операционная система Windows, установлена в нем (10, 7, Windows Mobil Phone)...???

By Андрей Николаевич Афанасьев May-17/2017 12:51:33

A

Hello Андрей,

System is Android 6.0.

Q

Does this phone come with charger for North America?

By Bernie May-06/2017 18:44:48

A

Hello Bernie,


This item comes with EU charger.

Q

Dos it come with earbuds?

By Aris Verr13 Mar-03/2017 15:36:15

A

Hello Aris,


Please check the package contents here:

Cell Phone    1    

Power Adapter    1    

USB Cable    1    

English Manual    1    

SIM Needle    1    

Thanks for your inquiry.

Q

does gearbest have a program where a youtube product reviewer like myself , can get a discount on products , like this one for instance, so that i can review it on my youtube channel?

By Msc Feb-23/2017 14:40:10

A

Hello Msc
You just need to contact youtube@gearbest.com.

Q

Is this phone has NFC and air mirroring? Please confirm then i will buy

By Adnan Feb-07/2017 09:54:55

A

Hello Adnan,
It doesn't support NFC and air mirroring.

Q

Does he have Physical Boots too? Or so capacitive in the plane?

By Djalma ferreira Jan-23/2017 13:30:56

A

Hello Djalma

Thank you for your inquiry.

It does not have Physical Boots.

It is capacitive. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

is this phone capable for 3d viewing?

By john Jan-21/2017 11:25:49

A

Hello john,

Thank you for your inquiry.

No, it has no 3D viewing. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Supports Portuguese language ?

By Ualace Barbosa Dec-26/2016 21:03:11

A

Hello Ualace,


Yes, it supports Porturgese language.

Thanks for your inquiry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

el precio esta en dolares?

By mario Mar-03/2017 16:44:52

A

Hello mario,
It is in USD dollors.

Q

EL PRECIO ESTA EN DOLARES?

By MARIO Mar-03/2017 16:39:29

A

Hello MARIO,
Yes, it is in USD dollors.

Q

em todas as formas de envio,em alguma para na alfandega?

By rcfx May-19/2017 21:51:56

A

Hello rcfx, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi Is there an import tax applied to this phone when shipped to the UK please? Thanks!

By George Mar-12/2017 20:45:17

A

Hello George,
Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Q

can this product be shipped to brazil?

By david Mar-01/2017 21:44:45

A

Hello david,

Yes, we can send this item to Brazil.

Please feel free to contact us if you have any questions.


Q

Hello, Will it shipped to Qatar thru expedited shipping (DHL) within this month of March? Are all the products coming from HK-2 can't be shipped thru Middle East Express (ARAMEX) instead you will resort to flat rate shipping thru QPOST here in Qatar?

By Edwin Gacias Feb-25/2017 09:15:23

A

Hello Edwin,
We ship it out from HK warehouse.

The shipping method depens on the destination and item, when you check out, you will see the options for shipping method.


Q

Vorrei sapere in quanto tempo arriva lo smartphone. Destinazione Italia

By emanuela Feb-01/2017 18:39:28

A

Hello emanuela,

Thank you for your inquiry.

For your reference:http://prntscr.com/e49mi7

Thank you, Let me know if you need any help.

Have a nice day!


Q

can you send it to Greece without need to pay taxes?

By elgol Jan-21/2017 11:17:19

A

Hello elgol,

Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

How long it takes?

By D\'Sousa Jan-18/2017 23:09:43

A

Hello D\'Sousa,

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


Q

Is this product shipped to Mexico?

By Erik Dec-24/2016 17:40:41

A

Hello Erik,

Yes, it can ship to Mexico.
Have a nice day.

Q

how many days will take for shipping to Dubai in standard shipping and there is tamil language supported or no?

By niyaz Dec-22/2016 15:36:20

A

Hello niyaz,


Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Please kindly note it doesn't support Tamil language.

Have a nice day.

Q

comment on ouvre le téléphone pour la carte sd et la carte sim, et comment changer la baterie?

By jouvion Jun-13/2017 23:31:20

A

Hello jouvion, 
Thanks for your inquiry.


Please note that dual SIM dual can be put one TF card.

The battery is not removable.

Q

Is this phone compatible with brazilian cellphone operators?

By Jéssica Braga Jan-20/2017 15:06:28

A

Hello Jéssica,
Yes, it compatible with brazilian cellphone operators

Q

não consigo encontrar capinhas (Case) ou película de vidro para este dispositivo você pode me ajuda??

By leiriane Jan-19/2017 15:13:18

A

Hello Customer,

We don't have the accessory of it.

Q

Can you please provide me BULBOO service centers in India?

By Ramakrishna K Dec-19/2016 16:59:00

A

Hello Ramakrishna
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.