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Customer Q&A

  • All(71)
  • Product Information(62)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(5)
Q

Delivered with Android 7.1.1 Play Store looks strange, shows only few apps, search cant find Skype or Speedtest. Is there new version of firmware or Store Apps

By HamzaAtheb Jun-27/2018 05:52:11

A

Yes,  this pre-installed play store is a tv version, like skype, which is a  mobile version of the APK, so it can't be found in the play store.  Customers can install a mobile version of the play store in the TV BOX.

Q

Hello ..... Can I play games with this tv box......THANKS

By Hamza Jun-01/2018 16:51:14

A

Hello Hamza,


Yes, you can.
Other Functions: 3D Games,3D Video,Airplay,DLNA,External Subtitle,Miracast,NTSC,PAL 

Q

what do you mean by rooted

By EDGAR Apr-22/2018 23:47:23

A

Hello EDGAR,


ROOT authority is the power or limitation of some of the functional operations of the system hardware or software

Q

1) Does it have support for Widevine DRM Level 1 for playing HD content from Netflix? 2) Does it support Greek language? 3) Does it support external subtitles?

By Papaniou Apr-17/2018 23:11:34

A

Hello Papaniou, 

Thank you for your inquiry.

Yes, all of these are supported.

Q

Netflix is walking in HD and 4K

By adam Apr-11/2018 19:37:39

A

Hello Adam,

I apologize for my late response.

Netflix is working in HD.Hope you may understand us.



Q

ciao non riesco ad aggiornare il bb2 pro con ..BB2_PRO-ota-20171101.111434.V0928 mi dite la procedura esatta grazie

By giavalli Apr-07/2018 19:11:12

A

Hello giavalli,


Please  put the upgrade package into the TF card or U disk and insert it into  the camera. After power is connected, press the menu key of the remote  control immediately, the machine will automatically enter the recovery  interface, select the upgrade, select USB/ TF card software.

Q

Can you upgrade to Kodi Krypton 17.6 in the TV Center, if so how?

By Duane Apr-02/2018 18:40:00

A

Hello Duane, 
You can upgrade from this link https://mega.nz/#F!qNkQyDxC!DwPePd8S70rV7u2QGQiFzA .

Q

Is it possible to get this with an AU plug?

By Chris Mar-16/2018 11:51:52

A

Hello Chris,

It is EU plug.
We will send an adaptor according to the order's country of delivery.

Q

What is the maximum GB capacity supported for the SD Card that is accepted by this TV Box?

By Edgar Castro Mar-01/2018 18:24:20

A

Dear Edgar,


Thank you for your inquiry.

Max. Extended Capacity: 32G 

Q

Hello, Does include remote control?

By jesus Feb-19/2018 03:02:06

A

Hello jesus,
Please see the product description carefully:

Package Contents: 1 x TV Box, 1 x HDMI Cable, 1 x Remote Control, 1 x Power Adaptor, 1 x English User Manual, 1 x WiFi Antenna    



Q

Delivered with Android 7.1.1 Play Store looks strange, shows only few apps, search cant find Skype or Speedtest. Is there new version of firmware or Store Apps

By HamzaAtheb Jun-27/2018 05:52:11

A

Yes,  this pre-installed play store is a tv version, like skype, which is a  mobile version of the APK, so it can't be found in the play store.  Customers can install a mobile version of the play store in the TV BOX.

Q

Hello ..... Can I play games with this tv box......THANKS

By Hamza Jun-01/2018 16:51:14

A

Hello Hamza,


Yes, you can.
Other Functions: 3D Games,3D Video,Airplay,DLNA,External Subtitle,Miracast,NTSC,PAL 

Q

1) Does it have support for Widevine DRM Level 1 for playing HD content from Netflix? 2) Does it support Greek language? 3) Does it support external subtitles?

By Papaniou Apr-17/2018 23:11:34

A

Hello Papaniou, 

Thank you for your inquiry.

Yes, all of these are supported.

Q

Netflix is walking in HD and 4K

By adam Apr-11/2018 19:37:39

A

Hello Adam,

I apologize for my late response.

Netflix is working in HD.Hope you may understand us.



Q

ciao non riesco ad aggiornare il bb2 pro con ..BB2_PRO-ota-20171101.111434.V0928 mi dite la procedura esatta grazie

By giavalli Apr-07/2018 19:11:12

A

Hello giavalli,


Please  put the upgrade package into the TF card or U disk and insert it into  the camera. After power is connected, press the menu key of the remote  control immediately, the machine will automatically enter the recovery  interface, select the upgrade, select USB/ TF card software.

Q

Can you upgrade to Kodi Krypton 17.6 in the TV Center, if so how?

By Duane Apr-02/2018 18:40:00

A

Hello Duane, 
You can upgrade from this link https://mega.nz/#F!qNkQyDxC!DwPePd8S70rV7u2QGQiFzA .

Q

Is it possible to get this with an AU plug?

By Chris Mar-16/2018 11:51:52

A

Hello Chris,

It is EU plug.
We will send an adaptor according to the order's country of delivery.

Q

What is the maximum GB capacity supported for the SD Card that is accepted by this TV Box?

By Edgar Castro Mar-01/2018 18:24:20

A

Dear Edgar,


Thank you for your inquiry.

Max. Extended Capacity: 32G 

Q

Hello, Does include remote control?

By jesus Feb-19/2018 03:02:06

A

Hello jesus,
Please see the product description carefully:

Package Contents: 1 x TV Box, 1 x HDMI Cable, 1 x Remote Control, 1 x Power Adaptor, 1 x English User Manual, 1 x WiFi Antenna    



Q

Hi is ther any program installed like Kodi??Thanks Dan

By Dan Jan-25/2018 17:57:05

A

Hello Dan, 
This item has kodi .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is the cost in American funds?

By Dan Jan-05/2017 04:01:02

A

Hello Dan,
There is usd for currency.

Q

cuanto tardaria en llegar a Mexico

By jose May-19/2017 22:18:59

A

Hello jose,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

So, maybe I was not clear, which meant if it's possible to put the name of the person in the package and not the company, because if the name of the company is in the package, the rates will be very high for me here in Brazil. Can be?

By giovani Apr-18/2017 11:59:22

A

Hello giovani,


It's impossible to put the name of the person in the package and not the company. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long it will take to deliver the box. In London SE12?

By Francisco Pinol Mar-25/2017 10:38:49

A

Hello Francisco,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

what do you mean by rooted

By EDGAR Apr-22/2018 23:47:23

A

Hello EDGAR,


ROOT authority is the power or limitation of some of the functional operations of the system hardware or software

Q

Where is the SKU number for your products? I need this to fill out the return form. Rick.

By Richard Feb-17/2018 19:04:47

A

Hello Richard,
It is 205119301.

Q

hi if I buy this tv box can I get that remote control on that video on gear best? the one I saw got mouse pad on the remote control

By Thomas Lee Jun-07/2017 01:21:54

A

Hello Thomas,
Package Contents: 1 x TV Box, 1 x HDMI Cable, 1 x Remote Control, 1 x Power Adaptor, 1 x English User Manual, 1 x WiFi Antenna

Q

Ciao desideravo sapere se ci sono preinstallate pure le le add-on se no, è possibile inserirle kodi vers. 17 funziona bene ? ha problemi di aggionamento in futuro grazie

By stefano Jan-22/2017 07:24:30

A

Hello stefano,
KODI Pre-installed: Yes 

There is no problem to use it.

Q

Hello I would like to know is it possible that I can get this box with 16.1 instead of 17. With it on 16.1 will it affect the performance? Can I use a webcam with this box and if so which web cam would you suggest? Can I use and external mouse with this box and if so will I have to download a bunch of different apps to run it? Can I use the play store on this box? What is the quality of 4k on this box

By Brandon Jan-12/2017 01:31:38

A

Hello Brandon,


Please kindly note it isn't possible that you can get this box with 16.1 instead of 17, only 17.0 you can use the camera mouse, it has google play store, it is the 4K resolution.

Have a nice day.