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Customer Questions

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  • Product Information(4)
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I ordered on thursday and it still looks unshipped. Is there a problem?

By Eren Nov-12/2018 13:57:59

Hello For after sales issue, please go to our  Support Center here: a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

whitch coil is better for vapor production, the 0.15 or the 0.25 ohm?

By Belián Vizkeleti May-15/2018 12:57:18

Hello Belián, Resistance: 0.15 ohm 

This product is original?

By João Pedro de Oliveira May-14/2018 23:04:53

Hello João,Rest assured that all of our products are genuine and original items. Please feel free to order anytime.

have you already shipped India? if so, did you have problem? I ordered same from AliExpress, but it was stuck in customs they said it will detained under drug and cosmetics law... please tell me if you can ship without problem...I want this product

By mandar Apr-25/2018 07:34:00

Hello Mandar,We are pleased to inform you that we can ship all over the world, including your country.But we are not sure wehther it will be  stuck in customs,it is beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here:  

I know there are lots of fake e-cig batteries. Is this authentic? I purchased one from another store in China and when I went to key in the product code on the Smok Website, it was not authentic. I bought 2 and both were imitation. I also paid the same price for them.

By Charles Feb-27/2018 09:11:19

Hello Charles,Rest assured that all of our products are genuine and original items. Please feel free to order anytime.

Have you already exported this product to Brazil? If so, did you have problems?

By Paulo Oct-09/2017 20:26:06

Hello Paulo, We have shipped to your country before, no issue.