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Customer Questions & Answers

  • All(53)
  • Product Information(37)
  • Stock Status(6)
  • Payment
  • About Shipping(7)
  • Others(3)
Q

will Android upgrade or not pls answer....

By Harshvardhan entertainments Sep-15/2018 18:20:55

A

Hello Harshvardhan, 
Thanks for your inquiry.

Android version can not be upgraded, the fixed version is Android 5.1.

Q

Hi! Do you have the keyboard for this product? If yes, please say me the product link to buy together with tablet PC.

By Emil Lucena Sep-08/2018 13:53:42

A

Hello Emil,

No, sorry.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


Q

this is new tablet or "Refurbished"

By mindaugas Aug-23/2018 10:32:00

A

Hello Mindaugas,


We can guarantee that this item is brand new. We hope you will enjoy . 


Q

Is there a stylus pen available that will work with the Chuwi Hi12?

By Terry Coombs Aug-13/2018 06:18:01

A

Hello Terry, 
Sorry, there isn't stylus pen available that will work with the Chuwi Hi12.

Let me know if you need any help.


Q

Do you have Chuwi Hi12 in stock.

By Eshr Aug-04/2018 08:06:22

A

Hello Eshr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you have any Chuwi Hi12 in stock. It says I can order the gray unit with US plug. Is this correct? Why is the silver model cheaper and will you restock this item?

By Dylan May-10/2018 10:57:57

A

Hello Dylan,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

hi, I have selected a keyboard too from the accessories list. In details for that product I see Dispatch: Apr 9 - Apr 13. Is that means it will be shipped later not with the tablet? Please let me know the estimated cost and arrival day to Hungary for the 2 products. (Expedited DHL or ?) thanks

By Zsolt Mar-17/2018 02:20:44

A

Hello Zsolt,

We have stock now, please feel free to order it. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

is there an option for wired network connection or only wi fi?

By Inna Feb-05/2018 19:24:55

A

Hello Inna,
For the issue, please check detailed information as follows:

Network: 
WiFi: 2.4GHz, 802.11 b / g / n wireless internet
External 3G: 3G USB dongle wireless internet, detail frequency depends on the 3G module    



Q

From where do you ship this product?

By Samira Feb-04/2018 23:53:19

A

Hello Samira,
For this item ,it will ship from our Chinese warehouse .

Q

the tablet reads the sim?

By matteo Feb-02/2018 11:10:21

A

Hello matteo,
Sorry. There is no sim port.

TF card slot: Yes 
USB Host: Yes 1 x USB 3.0+1 x USB2.0 
Micro USB Slot: Yes 
Micro HDMI: Yes 
3.5mm Headphone Jack: Yes

Q

will Android upgrade or not pls answer....

By Harshvardhan entertainments Sep-15/2018 18:20:55

A

Hello Harshvardhan, 
Thanks for your inquiry.

Android version can not be upgraded, the fixed version is Android 5.1.

Q

Hi! Do you have the keyboard for this product? If yes, please say me the product link to buy together with tablet PC.

By Emil Lucena Sep-08/2018 13:53:42

A

Hello Emil,

No, sorry.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


Q

this is new tablet or "Refurbished"

By mindaugas Aug-23/2018 10:32:00

A

Hello Mindaugas,


We can guarantee that this item is brand new. We hope you will enjoy . 


Q

Is there a stylus pen available that will work with the Chuwi Hi12?

By Terry Coombs Aug-13/2018 06:18:01

A

Hello Terry, 
Sorry, there isn't stylus pen available that will work with the Chuwi Hi12.

Let me know if you need any help.


Q

is there an option for wired network connection or only wi fi?

By Inna Feb-05/2018 19:24:55

A

Hello Inna,
For the issue, please check detailed information as follows:

Network: 
WiFi: 2.4GHz, 802.11 b / g / n wireless internet
External 3G: 3G USB dongle wireless internet, detail frequency depends on the 3G module    



Q

the tablet reads the sim?

By matteo Feb-02/2018 11:10:21

A

Hello matteo,
Sorry. There is no sim port.

TF card slot: Yes 
USB Host: Yes 1 x USB 3.0+1 x USB2.0 
Micro USB Slot: Yes 
Micro HDMI: Yes 
3.5mm Headphone Jack: Yes

Q

What is the bluetooth version?

By Brognir Nov-27/2017 14:55:20

A

Hello Brognir,
Please note that it is  Bluetooth 4.0.

Q

Hi there, like most modern windows platform does this one have miracast? Can I use my android phone to miracast a movie to this device? Thanks in advance

By Dmitri Oct-18/2017 13:49:07

A

Dear Dmitri,


Thank you for your inquiry.

The Tablet PC can project to other monitors.

But it does not support that other devices projected onto it.

Q

Hi, the 64GB ROM can be shared by Windows and android? on the images there are only 9.72GB free for android. And for the external memory, it's also shared by windows and android.

By Carlos Cardoso Sep-12/2017 11:16:50

A

Hello Carlos,
For the item, please note that the stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

Q

two questions: 1: the battery realle have 11.000mAh?? 2: the body is maded in alumminum or plastic?

By RAFAEL Jul-21/2017 14:32:16

A

Hello RAFAEL,

  1. The battery really has 11000mAh.

  2. The body it made by composites.


Thank you for your inquiry.

Q

Do you have Chuwi Hi12 in stock.

By Eshr Aug-04/2018 08:06:22

A

Hello Eshr,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you have any Chuwi Hi12 in stock. It says I can order the gray unit with US plug. Is this correct? Why is the silver model cheaper and will you restock this item?

By Dylan May-10/2018 10:57:57

A

Hello Dylan,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Any idea when it will be available in the EU warehouse? Doesn't appear in the options...

By Pedro Apr-17/2017 13:47:58

A

Hello Pedro,   

Unfortunately, this item is not for sell in Eu warehouse.

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Hi, i want to buy this product from you, can you please tell me if u have this tablet in the EU warehouse?

By Costin Mar-08/2017 14:32:44

A

Hello Costin, 


Thank you for your inquiry.

I am sorry we only have it in China warehouse.

Q

Hey, is this a stock item? and is it guaranteed located in the UK? NO CHINA stock? best regards

By gunther Mar-05/2017 23:40:54

A

Hello gunther,


Yes, we have stock, please feel free to order it. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Best Regards

Q

The product will be available some time in Europe?

By LORD Jan-13/2017 22:01:54

A

Hello LORD,
There is no EU warehouse for this item.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

hi, I have selected a keyboard too from the accessories list. In details for that product I see Dispatch: Apr 9 - Apr 13. Is that means it will be shipped later not with the tablet? Please let me know the estimated cost and arrival day to Hungary for the 2 products. (Expedited DHL or ?) thanks

By Zsolt Mar-17/2018 02:20:44

A

Hello Zsolt,

We have stock now, please feel free to order it. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

From where do you ship this product?

By Samira Feb-04/2018 23:53:19

A

Hello Samira,
For this item ,it will ship from our Chinese warehouse .

Q

Hi, There are customs costs for delivery to Italy? Thanks

By Sergio Apr-24/2017 20:08:27

A

Hello Sergio,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is this product available in the UE wharehouse. If no,t why is the UE wharehouse option available?

By Jorge Apr-03/2017 12:31:56

A

Hello Jorge, 


Thank you for your inquiry.

Yes,it's in stock in EU warehouse now.

Q

How does it takes from the EU Warehouse to Spain, and also where would it be the warranty?

By Dave Mar-25/2017 10:00:32

A

Hello Dave,

We will ship it out from the warehouse you ordered .

Please feel free to order it .
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, I wanna buy this tablet but first I would like to know what company do you use with expedited shipping. I need DHL, UPS or Fedex, its that possible? Thanks

By Merceditas Mar-12/2017 00:59:32

A

Hello Merceditas, 


Thank you for your inquiry.

Yes,we use DHL for expedited shipping.

Q

Is is shipped from EU warehouse? How long does it take to get Netherlands?

By Thanh Dec-09/2016 21:01:03

A

Dear Thanh,


This item will be shipped from China warehouse.


Shipping time depends on the shipping method you choose.

You can check "Shipping Cost **$ to " at the product page.

There are shipping methods and the shipping time you will see.

For more details, please check:
www.gearbest.com/about/shipping-methods.html


Q

What is the preorder value to ship to Brazil?

By Leonardo Carvalho Oct-05/2017 17:03:31

A

Hello Leonardo,


The item is $229.99 now. 


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

where i get a keabord for this item

By AJ Jul-21/2017 18:56:31

A

Hello AJ,
Please check the keyboard here http://www.gearbest.com/tablet-accessories/pp_336105.html.

Let me know if you need any help.

Q

If the tablet arrives broken or partially broken (hardware and / or software) within 7 days is changed upon immediately without costs? Thanks and best regards

By Sergio Feb-15/2017 11:18:25

A

Hello Sergio

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html