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Customer Q&A

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  • Product Information(6)
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  • Others(1)
Q

Good Morning, I saw tha the plug in is chinene. Is it possibile to have EU plug in? thx Marco

By Marco Nov-26/2017 10:43:44

A

Hello Marco,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can I use it in Canada (110V) without transformer?

By Kim Sep-26/2017 04:41:29

A

Hello Kim,

No, you need a converter.


Q

live in Canada(110V). Can I use it without transformer?

By Kim Sep-26/2017 04:40:02

A

Hello Kim,


No, you need a converter.


Q

Is it possible to have a EU plug cable instead of the Chinese one?

By Renaud Sep-23/2017 12:01:33

A

Hello Renaud,
For the item, please note that we will send a plug to you according to your country.

If you have any other requirements, you can contact us in the link http://support.gearbest.com/en/ticket/create and we will help you soon.

Q

Can we use aromatic oils with this device?

By luis leitao Sep-17/2017 21:31:50

A

Dear luis,


Thank you for your inquiry.

You can drop one or two drops of aromatic oils.

But it is best not to do it as it will affect the effect of its sterilization.


Q

How loud is the equipment while working?

By Maria Leal Sep-13/2017 13:41:46

A

Hello Maria,


Noise (dB): 48.4. 


Let me know if you need any further assistance. 


Q

Hello Gearbest Crew, My Q is - While workin , what area in square metres it covers ? Thx in advance., Mike

By Mike Feb-22/2017 07:44:58

A

Hello Customer,

There is no certain data of it. Normally it can be used in 20-30 square metres. And it can automatically adjust the humidification speed according to the space and enviroment.

Q

Good Morning, I saw tha the plug in is chinene. Is it possibile to have EU plug in? thx Marco

By Marco Nov-26/2017 10:43:44

A

Hello Marco,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can I use it in Canada (110V) without transformer?

By Kim Sep-26/2017 04:41:29

A

Hello Kim,

No, you need a converter.


Q

live in Canada(110V). Can I use it without transformer?

By Kim Sep-26/2017 04:40:02

A

Hello Kim,


No, you need a converter.


Q

Can we use aromatic oils with this device?

By luis leitao Sep-17/2017 21:31:50

A

Dear luis,


Thank you for your inquiry.

You can drop one or two drops of aromatic oils.

But it is best not to do it as it will affect the effect of its sterilization.


Q

How loud is the equipment while working?

By Maria Leal Sep-13/2017 13:41:46

A

Hello Maria,


Noise (dB): 48.4. 


Let me know if you need any further assistance. 


Q

Hello Gearbest Crew, My Q is - While workin , what area in square metres it covers ? Thx in advance., Mike

By Mike Feb-22/2017 07:44:58

A

Hello Customer,

There is no certain data of it. Normally it can be used in 20-30 square metres. And it can automatically adjust the humidification speed according to the space and enviroment.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is it possible to have a EU plug cable instead of the Chinese one?

By Renaud Sep-23/2017 12:01:33

A

Hello Renaud,
For the item, please note that we will send a plug to you according to your country.

If you have any other requirements, you can contact us in the link http://support.gearbest.com/en/ticket/create and we will help you soon.