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Customer Questions

  • All(130)
  • Product Information(43)
  • Stock Status(7)
  • Payment(2)
  • About Shipping(71)
  • Others(3)
Q

Hello. And whether you can bypass taxes / custom duty or I will be charged thanks

By Sebastian Jul-15/2019 19:03:49

A
Hello Sebastian,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Do you ship to Brazil?

By Marco Mar-04/2019 14:03:04

A
Hello Marco,We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.
Q

When will this product be available for Canada?

By Andrew Jan-16/2019 19:38:19

A
Hello Andrew,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

Hello Do i have any waranty for this product m365 xiaomi? When i have any technical problems?

By Daniel Dec-21/2018 19:06:15

A
Hello Daniel,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

is this the original product? how long it will take to dhip it to uk

By Mohamed Dec-10/2018 20:34:56

A
Hello Mohamed,Rest assured that all of our products are genuine and original items. Please feel free to order anytime.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html     
Q

Do you ship to Slovenia?

By Gal Dec-10/2018 16:52:21

A
Hello Gal, We sent this item to Slovenia. You can add the item to your cart first.
Q

Hi, am wanting to ship to Australia. Am currently in New Zealand trying to complete sale and add the shipping to Australia but it says "No More Shipping Method" when I select Australia. Please advise. Are you still shipping to Australia? Do you ship to New Zealand?

By Allan Pearce Dec-09/2018 07:32:17

A
Hello Allan,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

from which country are you sending a scooter?

By Edita Nov-27/2018 18:04:37

A
Hello Edita,We offer products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details.
Q

How long does it take to ship to Germany?

By E Nov-22/2018 06:15:59

A
Hello E,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Do you ship to Brazil?

By Alair Nov-19/2018 15:39:45

A
Hello Alair,For your issue, please kindly note:Sorry,we can not.