All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(4)
  • Product Information(4)
  • Stock Status
  • Payment
  • About Shipping
  • Others
Q

Who do we contact for warranty support? How long is the warranty period?

By Robert Mar-12/2018 03:33:36

A

Hello Robert,



Please click here https://support.gearbest.com/ticket/ticket/index if you need to contact us about after sale issue.

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.


Q

What version of goggles are you shipping because a newer version exists with updated firmware and goggle labeling?

By James Calderon Jun-05/2017 19:09:29

A

Hello James, 


Model: Commander V1.

Q

If I order goggles now what version I will get? with built-in headtracker and upgrade the DVR software?

By Kohito May-18/2017 07:10:35

A

Hello Kohito,
Thanks for your inquiry.

The item does not have built-in headtracker and it cannot be upgraded.

Q

Hi, Is this going to be the updated version including headtracker if i order it now?

By Rainer May-12/2017 13:57:33

A

Hello Rainer,


All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.

We also have an excellent warranty on most of our products, and a great customer service team.

Please feel free to order it.


Q

Who do we contact for warranty support? How long is the warranty period?

By Robert Mar-12/2018 03:33:36

A

Hello Robert,



Please click here https://support.gearbest.com/ticket/ticket/index if you need to contact us about after sale issue.

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.


Q

What version of goggles are you shipping because a newer version exists with updated firmware and goggle labeling?

By James Calderon Jun-05/2017 19:09:29

A

Hello James, 


Model: Commander V1.

Q

If I order goggles now what version I will get? with built-in headtracker and upgrade the DVR software?

By Kohito May-18/2017 07:10:35

A

Hello Kohito,
Thanks for your inquiry.

The item does not have built-in headtracker and it cannot be upgraded.

Q

Hi, Is this going to be the updated version including headtracker if i order it now?

By Rainer May-12/2017 13:57:33

A

Hello Rainer,


All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.

We also have an excellent warranty on most of our products, and a great customer service team.

Please feel free to order it.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!