All
Product keywords
Please enter the email address account

Customer Questions

  • All(44)
  • Product Information(39)
  • Stock Status(2)
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Does this product work in Mexico with electrical power supply around 110-115V AC?

By Juan T Dec-09/2019 00:49:42

A
Hello JuanYes,Powered by a CR1632 button cell ( included )
Q

Hello, Could you tell me if the Outlet is compatible with the French power supply 220v / 50Hz ? I understand that i must plug the Gateway to the outlet so the Gateway works by power supply, not with battery ? How many outlet can i connect to Mi Home app ? Regards Bernard

By Bernard May-23/2018 12:37:03

A
Hi Bernard, The power used by our gateway is 220V, 50HZ, and it is compatible.One gateway can connect 31 sub-devices including sockets below.The socket to which an app can be connected is theoretically unlimited, and it is relatively stable within 200 cycles.In this case, the gateway also needs about seven pieces.
Q

is it compatible with the dafang cam please ?

By stephane Mar-30/2018 12:09:34

A
Hello Stephane,Sincerely sorry for the late reply.Yes,it may compatible with the dafang cam.Hope you may understand us.
Q

With Outlet can i turn on/off with Xiaomi home app?

By Nuno Caldeira Mar-07/2018 15:16:21

A
Hello Nuno,OutletDetects the actual powerElectric power quantity statisticsOverload protectionSet timing turn on and turn off
Q

This products works with siri?

By Roger Brusamarello Sep-20/2017 16:18:42

A
Hello Roger,It doesn't work with siri .
Q

Hello, Can you write maximum 25 $ on the package for custom reasons? Thank you

By Ahmet Faruk Yılmaz Sep-12/2017 20:29:13

A
Hello Ahmet, Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us. 
Q

It is compatible with this product: Original Xiaomi xiaofang Smart 1080P WiFi IP Camera - WHITE Thanks

By Jaime Aug-16/2017 09:17:23

A
Hello Jaime,Yes, it is compatible with this product: Original Xiaomi xiaofang Smart 1080P WiFi IP Camera - WHITE.Thank you for your inquiry.
Q

Hello, the Gateway working with power input 110 volts?

By Hugo Aug-14/2017 07:29:09

A
Hello Hugo,This item uses batteries.Thank you for your inquiry.
Q

How will this work in USA ? Human Body Sensor Time delay function: if there is nobody in the setting time, it will automatically shut down the air conditioning and TV

By Siddharth Aug-08/2017 18:06:14

A
Hello Siddharth, Thank you for your inquiry.It can work in USA and you can set timing turn on and turn off.Let me know if you need any help.
Q

Hi, this is information from automation system Note that the gateway needs to be at least" version 2 (DGNWG02LM). Radio support on the gateway indicates at least version 2. IS it in version firmware version 2 ? Please confirme me this information. Thank you

By Gerard Jul-21/2017 10:12:19

A
Hello Gerard, Yes, the gateway is the version 2.Thank you for your inquiry.