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Customer Q&A

  • All(100)
  • Product Information(76)
  • Stock Status(8)
  • Payment
  • About Shipping(9)
  • Others(6)
Q

Hi Does this have NFC? Thanks.

By Dion Aug-14/2017 16:55:50

A

Hello Dion,


No, it does not have NFC.

Thank you for your inquiry.

Q

Sou de portugal se encomandar hoje, qual a data prevista de chegada? Tem custos com alfandega? Cmprs

By Pedro Jul-24/2017 15:01:25

A

Hello Pedro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it ever gonna come back in stock on this site

By Anton May-26/2017 02:55:00

A

Hello Anton,
We are sorry this item won't in stock again.

Q

Sou de Portugal e tenho um Cartao SIM da Vodafone 4G ready O Telemovel funcionará em Portugal?

By Sergio May-21/2017 23:13:29

A

Hello Sergio,

The 4G can be used in Portugal.

Q

Pueden usarse las dos tarjetas SIM y la tarjeta SD al mismo tiempo ?

By José May-06/2017 21:01:32

A

Hello José,
No, you just can put 2 SIM cards or one SIM Card and one TF card at the same time.

Q

Se efetuar a compra agora, chegará em qual data prevista?

By Thais May-01/2017 15:49:53

A

Hello Thais,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the umi z work in Austria, w-lan etc.?

By chris Apr-28/2017 18:23:38

A

Hello chris, 


Language: English, Indonesian, Malay, Czech, Danish, German, Spanish, Filipino, French, Croatian, Latvian, Lithuanian, Italian, Magyar, Dutch, Polish, Norwegian, Polish, Portuguese, Romanian, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese.

The item can be used in Australia.

Q

The phone will work if i use it in Italy and Moldova??

By Ion Apr-25/2017 14:32:27

A

Hello Ion,

It is unlocked for worldwide use.


Please open the below link and confirm if local area network is compatible for it.

http://maps.mobileworldlive.com/

Q

A camera do telemóvel tem slow motion?

By César Cardoso Apr-21/2017 02:57:42

A

Hello César,
Sorry, it does not have slow motion. 

Q

o produto pode ser enviado com descrição de MP 40 e em plastico bolha nao sendo em caixa . para deiminuir os custos alfandegarios

By paulo izidoro Apr-21/2017 00:09:47

A

Hello Paulo,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as other name. Unfortunately, we have no control over these regulations and potential impot duties.

Q

Hi Does this have NFC? Thanks.

By Dion Aug-14/2017 16:55:50

A

Hello Dion,


No, it does not have NFC.

Thank you for your inquiry.

Q

Sou de Portugal e tenho um Cartao SIM da Vodafone 4G ready O Telemovel funcionará em Portugal?

By Sergio May-21/2017 23:13:29

A

Hello Sergio,

The 4G can be used in Portugal.

Q

Pueden usarse las dos tarjetas SIM y la tarjeta SD al mismo tiempo ?

By José May-06/2017 21:01:32

A

Hello José,
No, you just can put 2 SIM cards or one SIM Card and one TF card at the same time.

Q

Se efetuar a compra agora, chegará em qual data prevista?

By Thais May-01/2017 15:49:53

A

Hello Thais,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the umi z work in Austria, w-lan etc.?

By chris Apr-28/2017 18:23:38

A

Hello chris, 


Language: English, Indonesian, Malay, Czech, Danish, German, Spanish, Filipino, French, Croatian, Latvian, Lithuanian, Italian, Magyar, Dutch, Polish, Norwegian, Polish, Portuguese, Romanian, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese.

The item can be used in Australia.

Q

The phone will work if i use it in Italy and Moldova??

By Ion Apr-25/2017 14:32:27

A

Hello Ion,

It is unlocked for worldwide use.


Please open the below link and confirm if local area network is compatible for it.

http://maps.mobileworldlive.com/

Q

A camera do telemóvel tem slow motion?

By César Cardoso Apr-21/2017 02:57:42

A

Hello César,
Sorry, it does not have slow motion. 

Q

o produto pode ser enviado com descrição de MP 40 e em plastico bolha nao sendo em caixa . para deiminuir os custos alfandegarios

By paulo izidoro Apr-21/2017 00:09:47

A

Hello Paulo,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as other name. Unfortunately, we have no control over these regulations and potential impot duties.

Q

Hi does UMI Z support OTA. Best regards

By Fabio Apr-13/2017 16:52:30

A

Hello Fabio, 


This phone does not support OTA.

Q

Hi ya, Will a UK EE sim card work in this phone? Thank you

By vikki Apr-12/2017 18:20:27

A

Hello vikki
The item SIM Card Slot: Dual SIM,Dual Standby                        
                SIM Card Type: Dual Nano SIM                                                                                                

Q

Sou de portugal se encomandar hoje, qual a data prevista de chegada? Tem custos com alfandega? Cmprs

By Pedro Jul-24/2017 15:01:25

A

Hello Pedro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it ever gonna come back in stock on this site

By Anton May-26/2017 02:55:00

A

Hello Anton,
We are sorry this item won't in stock again.

Q

hey when the shipping begins to germany ? cheers

By ANdre Rauer Mar-28/2017 18:22:38

A

Hello ANdre,
Dispatch: Ships between Mar 29 - Mar 30

Q

Hi dear, when new red color is available. i love buying from here but there is website selling it for 225 usd

By Kardinal Mar-27/2017 16:14:43

A

Hello Kardinal,
There is no red color for this item.


Q

The phone have chinise aps yes or no and sent Cyprus

By Marios Feb-01/2017 16:12:52

A

Hello Marios,

Thank you for your inquiry.

It does not come with Chinese App.

We can send it to Cyprus. Please check this link for the shipping:http://prntscr.com/e821jn

Please feel free to contact us if further questions.Thank you for your attention.


Q

Good morning! Is the product in stock?

By Silas Jan-22/2017 13:08:35

A

Hello Silas,


This item is available in our HK-2 warehouse now. Welcome to order.

Thanks for your inquiry.

Q

esse aparelho tem em estoque

By edilmar Jan-20/2017 12:13:58

A

Hello edilmar,

This item is currently unavailable. 

We expect the item will be back in stock in around 7-14 business days.

Thanks for your interest.

Q

Hello, ¿Can i order the UMI Z 4gb? ¿How long does it takes to get the product? Thank you Charly

By Carles Salmurri Jan-20/2017 10:10:17

A

Hello Carles,

This item is currently unavailable.

We expect the item will be back in stock in around 7-14 business days.

Thanks for your interest.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Se eu comprar amanhã eu moro no Brasil vem por volta de quantos dias

By João Apr-18/2017 02:13:37

A

Hello João,

We expect to ship the item on May 13.

Please refer to our shipping estimation below:

A. Expedited Shipping: Around 3-7 business days to arrive.

B. Standard Shipping: Between 7-10 business days to be delivered.

C. Flat Rate Shipping: Between 10-25 business days to be received.

For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Dear GearBest, I am living in Taiwan. so if i order this phone Umi Z with expedite shipping from HK wearhouse , how long it takes to reach ..? is there any custom inspection in Taiwan ..?

By Govind Mar-30/2017 17:41:14

A

Hello Govind,

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


In this case, the shipping time will less than that.

Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs tax and any other customs related duties, if any exist.
To find out more about tax, please click here: http://www.gearbest.com/about/faq.html
To learn more about our terms and conditions please click here: http://www.gearbest.com/about/terms-and-conditions.html
Please also contact your local customs for more detailed information.
Thank you for your inquiry.

Q

Have you ever shipped this item to Turkey succesfully?

By Baran Mar-06/2017 20:09:00

A

Hello Baran, 


Thank you for your inquiry.

Yes,we can ship it to Turkey.

Q

Boa NoIte Gostava de saber se o envio deste telefone vem por espanha tenho interesse em comprar o telefone mas não quero que fique na alfandega obrigado

By Luis Almeida Feb-05/2017 22:13:00

A

Hello Luis,


We will ship it from China.

Meanwhile. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

Hello Quick question about shipping date. On the mobile app, it says Dispatch: Ships between Feb 2 - Feb 8, but on my browser it says Dispatch: Ships on Feb 23. Which date is correct? Thank you in advance

By Darko Jan-29/2017 18:53:16

A

Hi Darko,


Thank you for your inquiry.

So sorry that the item is out of stock now.

We will restock it around 7-15 working days. 

Please feel free to place your order at that time. 


Q

Hello, So, if I buy today, when do you guys will send it? It does come with the fast charger? It will work 4g in Chile? Thanks in advance.

By Bruno Vale Jan-17/2017 04:34:10

A

Hello Bruno,

Thank you for your inquiry.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time. 

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, this link states that all snap orders will be shipped until January 25: http://www.gearbest.com/promotion-z-special-1141.html There are still 13 pieces available, however shipping is only stated to occur on Feburary 10. Will it ship until January 25 as advertised?

By Ruben Jan-17/2017 02:03:35

A

Hello Ruben,
Sorry it is not available at the moment. We expect the item to be backordered on date Feb 10-18.

Q

Hello This is a pre sale item, if I buy it today, when will you ship it to me? I know that officialy goes out to the market on january 25th

By Carlos Jan-16/2017 05:51:11

A

Hello Carlos
This item usually can be sent out around  Feb 10-16

Q

Olá, Sei que este é um produto em pré-venda , no entanto gostaria de saber para quando está previsto o seu envio sendo que fiz uma encomenda no dia 10 de janeiro de 2017. Obrigada

By Viviana Jan-12/2017 19:20:02

A

Hello Viviana,
This pre-sale item , the fastest shipment date is after Jan 16 Presale ends

Q

Tempered glass it is compatible from UMIDIGI Z PRO?

By Bersan Zoltan Alin Mar-17/2017 16:30:29

A

Hello Bersan,
Please see this link: http://www.gearbest.com/tempered-glass-umi-_gear/ 

Q

Tempered glass?

By Bersan Zoltan Alin Mar-17/2017 15:40:20

A

Hello Bersan,
Please see this link: http://www.gearbest.com/tempered-glass-umi-_gear/ 

Q

Upgrade to Android 7 Hi I just purchased the umi z and it states it can be upgraded to Android 7. Can you please send a link on how to do that? Where do I find the OTA and which one to use?

By Oli Feb-09/2017 08:57:45

A

Hello Oli,

You can Upgrade to Android 7.0 by OTA.

You can find the link in the official website.


Q

Hey! My name is robert better knowned as redzonerobert on youtube. i hit 15k subscribers 1 week ago and i wanted to have a giveaway. i came across this awesome phone and i was wondering if you could give me two of these phone i would review one on my youtube channel and sponsor you and i will tell everybody about your phone on my social media's:) if you are down doing this you can contact me gmail > roberthdgamer1@gmail.com . your phones are so awesome and dope i would sponsor you in all of my videos! Thank You! -Robert

By Robert Kolbeins Feb-01/2017 21:12:05

A

Hello Robert, 

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!


Q

per l'italia ci sono costi aggiuntivi di dogana?

By lorenzo Jan-22/2017 16:56:33

A

Hello lorenzo,

Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Q

Salve vorrei acquistare UMI Z 4GB RAM 32GB ROM che attualmente è in preordine ,volevo sapere se la spedizione la fate STANDARD ITALIA ESPRESSO,mi ASSCURATE che NON si PAGANO SPESE DOGANALI con questa spedizione? GRAZIE.

By Emanuele Jan-17/2017 19:35:23

A

Hello Customer,

Taxs totally depends on the local customs policy. We don't know you need to pay or not.

The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.