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Customer Q&A

  • All(38)
  • Product Information(31)
  • Stock Status(3)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

What is the sceen size for the FNF ifive 4s Thank you

By Tony Aug-16/2018 04:32:44

A

Hello Tony, 
Screen size: 7.9 inch.

Let me know if you need any help.

Q

is the Android version going to be upgraded?

By Martin Soanes Aug-13/2018 23:14:44

A

Hello Martin,

For your issue, please kindly note:

If there is an update, the system will automatically remind you.


Q

Can I use the tablet to run Spotify. Thanks.

By Jono Aug-04/2018 07:57:37

A

Hello Jono, 

Yes, you can try it.

Let me know if you need any help.

Q

how long guarantee for the product, and how can I claim for that?

By andrian Jun-06/2018 21:17:50

A

Hello Andrian,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the charging port USB C or USB mini or USB micro. Which is it?

By Thomas May-27/2018 21:53:17

A

Hello Thomas,
Thanks for your inquiry.

The charging port is micro USB port.

Q

Hi Does it comes with an AC adapter ? EU type ? Thanks

By Ilan Amsalem Apr-04/2018 08:00:06

A

Hello Ilan,

Yes.

Package Contents

Tablet PC: 1 
Screen Protector: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


It is EU plug.
We will send an adaptor according to the order's country of delivery.

Q

Have a mhl support??

By Antonio Feb-26/2018 23:25:50

A

Hello Antonio,
Thanks for your inquiry.

Sorry, the item does not support mhl.

Q

How many time send to brazil?

By Leandro Dec-13/2017 00:11:16

A

Hello Leandro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does this suppurt a sim card slot

By mm Oct-17/2017 17:27:16

A

Hello mm,
No ,it does not .

Q

What is the stand by time on this?

By James Sep-24/2017 05:16:44

A

Hello James,


The standby time is around 5-6 days

Q

What is the sceen size for the FNF ifive 4s Thank you

By Tony Aug-16/2018 04:32:44

A

Hello Tony, 
Screen size: 7.9 inch.

Let me know if you need any help.

Q

is the Android version going to be upgraded?

By Martin Soanes Aug-13/2018 23:14:44

A

Hello Martin,

For your issue, please kindly note:

If there is an update, the system will automatically remind you.


Q

Can I use the tablet to run Spotify. Thanks.

By Jono Aug-04/2018 07:57:37

A

Hello Jono, 

Yes, you can try it.

Let me know if you need any help.

Q

how long guarantee for the product, and how can I claim for that?

By andrian Jun-06/2018 21:17:50

A

Hello Andrian,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the charging port USB C or USB mini or USB micro. Which is it?

By Thomas May-27/2018 21:53:17

A

Hello Thomas,
Thanks for your inquiry.

The charging port is micro USB port.

Q

Hi Does it comes with an AC adapter ? EU type ? Thanks

By Ilan Amsalem Apr-04/2018 08:00:06

A

Hello Ilan,

Yes.

Package Contents

Tablet PC: 1 
Screen Protector: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


It is EU plug.
We will send an adaptor according to the order's country of delivery.

Q

Have a mhl support??

By Antonio Feb-26/2018 23:25:50

A

Hello Antonio,
Thanks for your inquiry.

Sorry, the item does not support mhl.

Q

does this suppurt a sim card slot

By mm Oct-17/2017 17:27:16

A

Hello mm,
No ,it does not .

Q

What is the stand by time on this?

By James Sep-24/2017 05:16:44

A

Hello James,


The standby time is around 5-6 days

Q

Hello, I wanted to know if the package with the tablet comes with USB cable and charger. And it's available now?

By Matias Aug-21/2017 23:55:42

A

Hello Matias,

Package Contents

Tablet PC: 1 
Screen Protector: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1    


Yes, the USB cable and charger will be in the package.

It is in stock in our ES-ED and PL-ED warehouse.


Q

It´s available now? If I buy it today, whe do you ship it?

By Marcos Jul-04/2017 14:20:23

A

Hello Marcos,
This item in stock now, we will ship it in 1-3 business days.

Q

Do you have this in stock?

By Sergey Jun-27/2017 21:48:28

A

Hello Sergey,
This item in stock now.

Q

Now is available, or after payment I will have to wait for goods receipt?

By Vladimir Jun-07/2017 10:31:38

A

Hello, Vladimir,

Thank you for the inquiry.

Sorry, the item is back-ordered, we expect to ship it at around June- 18th if you order it at today.

Please feel free to contact us if you have additional questions.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How many time send to brazil?

By Leandro Dec-13/2017 00:11:16

A

Hello Leandro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If i opt for priority line shipping , in how many days will i get the product to India.

By Krishna Jul-05/2017 05:46:00

A

Hello Krishna,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, in HK-2-Warehouse is the shipping-method said as "Standard Shipping +Germany priority mail" Ist this the same as "Germany Express" ? I dont want to pay customs :) Thank You.

By Stefan Feb-20/2017 10:23:57

A

Hello Stefan, 


Thank you for your inquiry.

Yes,if you select Standard Shipping +Germany priority mail,we will ship it with Germany Express.

Q

Can i buy an original cover for it ? If yes, Please send the link.

By Vignesh Jun-10/2017 08:56:36

A

Hello Vignesh,
Thansk for your inquiry.

We have checked it for you, we are so sorry to tell you that we do not have the case for the item for sale.