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Customer Questions & Answers

  • All(12)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

Hey, is this backpack waterproof? Water resistent at least

By Marcel Aug-14/2017 18:58:16

A

Hello Marcel,

Yes, it is Water-resistant.

Q

Does this backpack is orthopedic? my back and shoulders won't hurt if it's heavy with books and notes?

By Slava Jul-21/2017 10:10:37

A

Hello Slava, 


This backpack has a good design to protect your back and shoulders.

We do not suggest you put to many heavy items in the pack.

Please not that  the max load is 15kg.

Thank you for your inquiry.

Q

Is it possible to have shoes at the bottom, gym clothes, two block of books and a 13 inch mac in it?

By Bob Apr-22/2017 16:18:56

A

Hello Bob,

Product Size(L x W x H): 28.00 x 14.00 x 43.00 cm / 11.02 x 5.51 x 16.93 inches.

Q

Hello. I need backpack for 15,6 laptop and this backpack should be strong enough to be used while riding a bike. Will this item work for me? Cheers

By Oleg Apr-06/2017 06:39:22

A

Hello Oleg,
You can check the item size on the website as below:

Size: 33 x 14 x 43cm 

Q

Hi, does this backpack have any interior protection for the laptop?

By Sérgio Mar-08/2017 23:34:03

A

Hi Sergio,


Yes, it has interior protection for the laptop.

Have a nice day.

Q

Hello Is this bag suitable for 17' macbook pro? Thanks in advance George

By George Feloukas Mar-02/2017 21:23:33

A

Hello George,

Thank you for your inquiry.

It is Douguyan 15.6 inch Nylon Business Backpack 19.9L Travel Laptop Bag.

It cannot be used for 17' macbook pro.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Hi could you tell me what material the Base is made out of

By Garry Feb-20/2017 11:42:12

A

Hello Garry,
- Material: nylon 

Q

Is the laptop place suitable for 15' computer? YOU ANSWERED WITH PRODUCT SIZE (Backpack), BUT I NEED "LAPTOP PLACE SIZE". Is it suitable for 15'?

By Davide Feb-11/2017 09:58:16

A

Hello Davide


Thank you for your inquiry.

It is 15.6 inch so we assume it should fit your laptop. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is the laptop place suitable for 15' computer?

By Davide Feb-11/2017 08:46:41

A

Hi Davide,


Thank you for your inquiry.

Please check here: 

Product Size(L x W x H): 33.00 x 14.00 x 43.00 cm / 12.99 x 5.51 x 16.93 inches 

Q

Maybe I didn't see the information: I have MacBook Pro 19 ", there is in your backpack? Thanks

By Giovanni Feb-10/2017 10:50:58

A

Hello Customer,

It only supports 15 inch PC.

Q

Hey, is this backpack waterproof? Water resistent at least

By Marcel Aug-14/2017 18:58:16

A

Hello Marcel,

Yes, it is Water-resistant.

Q

Does this backpack is orthopedic? my back and shoulders won't hurt if it's heavy with books and notes?

By Slava Jul-21/2017 10:10:37

A

Hello Slava, 


This backpack has a good design to protect your back and shoulders.

We do not suggest you put to many heavy items in the pack.

Please not that  the max load is 15kg.

Thank you for your inquiry.

Q

Is it possible to have shoes at the bottom, gym clothes, two block of books and a 13 inch mac in it?

By Bob Apr-22/2017 16:18:56

A

Hello Bob,

Product Size(L x W x H): 28.00 x 14.00 x 43.00 cm / 11.02 x 5.51 x 16.93 inches.

Q

Hello. I need backpack for 15,6 laptop and this backpack should be strong enough to be used while riding a bike. Will this item work for me? Cheers

By Oleg Apr-06/2017 06:39:22

A

Hello Oleg,
You can check the item size on the website as below:

Size: 33 x 14 x 43cm 

Q

Hi, does this backpack have any interior protection for the laptop?

By Sérgio Mar-08/2017 23:34:03

A

Hi Sergio,


Yes, it has interior protection for the laptop.

Have a nice day.

Q

Hello Is this bag suitable for 17' macbook pro? Thanks in advance George

By George Feloukas Mar-02/2017 21:23:33

A

Hello George,

Thank you for your inquiry.

It is Douguyan 15.6 inch Nylon Business Backpack 19.9L Travel Laptop Bag.

It cannot be used for 17' macbook pro.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Hi could you tell me what material the Base is made out of

By Garry Feb-20/2017 11:42:12

A

Hello Garry,
- Material: nylon 

Q

Is the laptop place suitable for 15' computer? YOU ANSWERED WITH PRODUCT SIZE (Backpack), BUT I NEED "LAPTOP PLACE SIZE". Is it suitable for 15'?

By Davide Feb-11/2017 09:58:16

A

Hello Davide


Thank you for your inquiry.

It is 15.6 inch so we assume it should fit your laptop. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is the laptop place suitable for 15' computer?

By Davide Feb-11/2017 08:46:41

A

Hi Davide,


Thank you for your inquiry.

Please check here: 

Product Size(L x W x H): 33.00 x 14.00 x 43.00 cm / 12.99 x 5.51 x 16.93 inches 

Q

Maybe I didn't see the information: I have MacBook Pro 19 ", there is in your backpack? Thanks

By Giovanni Feb-10/2017 10:50:58

A

Hello Customer,

It only supports 15 inch PC.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello. I have to questions for you: 1. Do I have to pay customs tax when it comes to Romania? Because it's a bit unpleasant. 2. If I don't pay for insurance and the parcel doesn't arrive to me, am I losing my money? Thanks. Looking forward to your reply.

By Alin Duplea Jan-22/2017 10:20:10

A

Hello Alin,
Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.


For the second question, please see this link for more detailed information: http://www.gearbest.com/about/warranty-and-return.html 

Q

I am from Nepal. I want to purchase this bag. Please guide me how could I purchase this bag? Please get me back as soon as possible.

By Bipin Mishra Feb-04/2017 07:17:15

A

Hello Bipin
We ship worldwide and it is home delivery.
Please order as follows:
1. First, sign in the account through your registered email address on our website.
2. Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear.
3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
4. Fill in your account details and address . Then click “place your order ” button
You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.