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Customer Questions & Answers

  • All(30)
  • Product Information(22)
  • Stock Status(3)
  • Payment
  • About Shipping(2)
  • Others(3)
Q

what is the operating system please.

By kevin Oct-19/2018 22:26:44

A

Hello Kevin,
OS: Windows 10 + Android 5.1 

Q

Hello, I wanted to know what is included in this item when it is shipped. (what comes in the box)

By Ed Jul-21/2018 15:23:40

A

Hello Ed, 
This item contains :

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1

Q

Is the stylus and keyboard included in the product?

By Javier Jun-21/2018 03:51:24

A

Hello Javier,

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1    


Q

Does the power adapter have EU plug in this model or I should buy it separately?

By Greg Jun-04/2018 13:17:18

A

Dear Greg,


It comes with EU plug.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1

Q

USB Type-C slot is 2.0 or 3.0?

By Williaim Freitas Miranda Jun-01/2018 15:55:48

A

Hello Williaim,

USB Type-C  is 3.0.

Type-C: Yes 

Q

hi, android is rooted or not? I hope is not rooted, waiting your answer, thanks

By Mario May-21/2018 19:31:46

A

Hello Mario,
Thanks for your inquiry.

Sorry, the Android is not rooted.

Q

it has USB slot?

By USB port to plugin my flash driver? Apr-24/2018 23:48:22

A

Hello USB,

There is Micro USB Slot.
Thank you.

Q

dear Gearbest, is CHUWI Hi10 Plus CWI527 Tablet PC delivered with applied screen protector: tempered or at least transparent one, or in case that is not included in package we need to by it separately? Kind regards, bobant

By bobant Mar-20/2018 20:28:28

A

Hello Bobant,

We are sincerely sorry that there is not screen protector for the item.

Please kindly check the Package Contents:

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 

User Manual (Chinese - English): 1 
Keyboard: 1

Q

Does it come with Remix 2.0 already ?

By Nius Feb-15/2018 21:50:14

A

Hello Nius,
No, it has Windows 10 + Android 5.1 systems.

Q

Is windows 10 in English?

By javnr Dec-03/2017 16:13:02

A

Hello javnr, 
The system is Windows 10 + Android 5.1 , Windows OS supports Chinese and cutomers can download multiple languages by connecting WiFi. Android OS supports multi-language .

Q

what is the operating system please.

By kevin Oct-19/2018 22:26:44

A

Hello Kevin,
OS: Windows 10 + Android 5.1 

Q

Hello, I wanted to know what is included in this item when it is shipped. (what comes in the box)

By Ed Jul-21/2018 15:23:40

A

Hello Ed, 
This item contains :

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1

Q

Is the stylus and keyboard included in the product?

By Javier Jun-21/2018 03:51:24

A

Hello Javier,

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1    


Q

Does the power adapter have EU plug in this model or I should buy it separately?

By Greg Jun-04/2018 13:17:18

A

Dear Greg,


It comes with EU plug.

Package Contents

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
User Manual (Chinese - English): 1 
Keyboard: 1

Q

USB Type-C slot is 2.0 or 3.0?

By Williaim Freitas Miranda Jun-01/2018 15:55:48

A

Hello Williaim,

USB Type-C  is 3.0.

Type-C: Yes 

Q

hi, android is rooted or not? I hope is not rooted, waiting your answer, thanks

By Mario May-21/2018 19:31:46

A

Hello Mario,
Thanks for your inquiry.

Sorry, the Android is not rooted.

Q

it has USB slot?

By USB port to plugin my flash driver? Apr-24/2018 23:48:22

A

Hello USB,

There is Micro USB Slot.
Thank you.

Q

dear Gearbest, is CHUWI Hi10 Plus CWI527 Tablet PC delivered with applied screen protector: tempered or at least transparent one, or in case that is not included in package we need to by it separately? Kind regards, bobant

By bobant Mar-20/2018 20:28:28

A

Hello Bobant,

We are sincerely sorry that there is not screen protector for the item.

Please kindly check the Package Contents:

Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 

User Manual (Chinese - English): 1 
Keyboard: 1

Q

Does it come with Remix 2.0 already ?

By Nius Feb-15/2018 21:50:14

A

Hello Nius,
No, it has Windows 10 + Android 5.1 systems.

Q

Is windows 10 in English?

By javnr Dec-03/2017 16:13:02

A

Hello javnr, 
The system is Windows 10 + Android 5.1 , Windows OS supports Chinese and cutomers can download multiple languages by connecting WiFi. Android OS supports multi-language .

Q

Do you have this product in EU stock? If yes do you send it automatically from EU stock if I order it?

By Dario Oct-25/2017 11:13:45

A

Hello Dario,
We are sorry not in stock in EU warehouse.

Q

Hello, At this moment have this product available in stock? Thanks

By David Sep-19/2017 19:21:19

A

Hello David,
We are sorry not in stock now.

Q

Hello, do you have stock right now?

By David Aug-22/2017 01:27:20

A

Hello David,
We have checked it for you and found the item is in stock in China warehouse.You can order it.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, may I know when will my order be shipped out? Thank you

By Sunny Oct-11/2017 13:10:08

A

Hello Sunny,

The item is not in stock now and it will be shipped on about Nov 11.

Q

Hi friend I would like to know how you would send this product to me as they would declare the value of the product to declare as $ 49

By Joelson Santos Jul-03/2017 21:58:01

A

Hello Joelson, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

como poso sabe se ese saite e verdadeiro ou sie um golpe?

By rafael May-25/2017 17:05:35

A

Hello, rafael

Thank you for the inquiry.

Sorry, there is no ESC jump, it is the original item.

Please feel free to contact us if you have additional questions.

Q

como poso sabe se ese saite e verdadeiro ou sie um golpe?

By rafael May-25/2017 17:05:30

A

Hello, rafael

Thank you for the inquiry.

Sorry, there is no ESC jump, it is the original item.

Please feel free to contact us if you have additional questions.

Q

como poso sabe se ese saite e verdadeiro ou sie um golpe?

By rafael May-25/2017 17:05:22

A

Hello, rafael

Thank you for the inquiry.

Sorry, there is no ESC jump.

It is the original item.

Please feel free to contact us if you have additional questions.