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Customer Q&A

  • All(25)
  • Product Information(22)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

are their any quads with cameras that transmit to pc's.

By bj Apr-02/2018 05:31:07

A

Hello bj,


There is an SD card in the aircraft. You can use a card reader to copy the video or photo inside the card to the computer. When the aircraft is linked to the mobile phone APP, you can also download the video or photo to your mobile phone.

Q

Hello sir, Is it possible to ship it low cost on the package? i dont want to pay all taxes.. then the price can go up with like $120,- please let me know?

By Hugo Mar-13/2018 08:04:09

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

hi! how long this item going to Russia? SIMTOO Dragonfly Drone Pro - RTF - BLACK

By valer Dec-11/2017 08:54:43

A

Hello valer,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it have any obstacle avoidance system installed?

By Faisal Anwar Nov-17/2017 10:09:49

A

Hello Faisal, 
It doesn't have any obstacle avoidance system installed now.

Let me know if you need any help.

Q

is the camera included?

By rob de rop Oct-15/2017 08:00:45

A

Hello rob,


The camera is included.


Package Contents: 1 x Aircraft, 1 x Transmitter, 1 x GPS Smart Watch, 1 x 3-axis Gimbal, 1 x 4K Camera, 1 x 5200mAh 11.1V 3S LiPo Battery, 1 x Hardshell Case

Q

concerning shipping to Italy, I will have to pay custom duty? There' s a way to solve this problem? Thanks for the info. Best regards

By Matteo Aug-11/2017 08:49:47

A

Hello Matteo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I am new to this system and see that the FPV distance is only 30m with 2.4 GHz. Is there any way that distance can be extended?

By will atkinson Jul-27/2017 18:48:35

A

Hello will,

FPV Distance: 30m by 2.4GHz WiFi 
FPV Screen Resolution: 720P 


Sorry, the distance can not be changed.

Q

hello what is the fpv distance?

By liliana Jul-25/2017 07:27:03

A

Hello liliana,
Thank you for your inquiry.

FPV Distance: 30m by 2.4GHz WiFi.

Let me know if you need any help.

Q

How can I get 5.8Ghz extra tools for live FPV?

By Marco May-15/2017 09:52:50

A

Hello Marco,

You can watch the 720P live videos on SimToo APP via WIFI connection.


For more detailed product information, please check the product page description:

http://www.gearbest.com/m-goods-sn-207466301.htm

Q

Hi, can you tell please, where I can buy spare parts for this drone? Battery, propellers, guards, landing frame and etc?

By Vaidas Apr-29/2017 23:00:29

A

Hello Vaidas,

You can check this link:http://www.gearbest.com/simtoo-dragonfly-drone-pro-_gear/


Q

are their any quads with cameras that transmit to pc's.

By bj Apr-02/2018 05:31:07

A

Hello bj,


There is an SD card in the aircraft. You can use a card reader to copy the video or photo inside the card to the computer. When the aircraft is linked to the mobile phone APP, you can also download the video or photo to your mobile phone.

Q

does it have any obstacle avoidance system installed?

By Faisal Anwar Nov-17/2017 10:09:49

A

Hello Faisal, 
It doesn't have any obstacle avoidance system installed now.

Let me know if you need any help.

Q

is the camera included?

By rob de rop Oct-15/2017 08:00:45

A

Hello rob,


The camera is included.


Package Contents: 1 x Aircraft, 1 x Transmitter, 1 x GPS Smart Watch, 1 x 3-axis Gimbal, 1 x 4K Camera, 1 x 5200mAh 11.1V 3S LiPo Battery, 1 x Hardshell Case

Q

I am new to this system and see that the FPV distance is only 30m with 2.4 GHz. Is there any way that distance can be extended?

By will atkinson Jul-27/2017 18:48:35

A

Hello will,

FPV Distance: 30m by 2.4GHz WiFi 
FPV Screen Resolution: 720P 


Sorry, the distance can not be changed.

Q

hello what is the fpv distance?

By liliana Jul-25/2017 07:27:03

A

Hello liliana,
Thank you for your inquiry.

FPV Distance: 30m by 2.4GHz WiFi.

Let me know if you need any help.

Q

How can I get 5.8Ghz extra tools for live FPV?

By Marco May-15/2017 09:52:50

A

Hello Marco,

You can watch the 720P live videos on SimToo APP via WIFI connection.


For more detailed product information, please check the product page description:

http://www.gearbest.com/m-goods-sn-207466301.htm

Q

Hi, can you tell please, where I can buy spare parts for this drone? Battery, propellers, guards, landing frame and etc?

By Vaidas Apr-29/2017 23:00:29

A

Hello Vaidas,

You can check this link:http://www.gearbest.com/simtoo-dragonfly-drone-pro-_gear/


Q

Salve, vorrei informazione in merito all'acquisto del kit di frequenza da 5.8 Ghz. Grazie.

By Aldo Apr-21/2017 16:02:49

A

Hello Aldo,


Main Features:
Display: 5.0 inch, 1280 x 720 pixels HD screen
CPU: Snapdragon 435 Octa Core 1.4GHz
System: MIUI 8
Camera: 13.0MP rear camera + 5.0MP front camera
Sensor: Accelerometer, Ambient Light Sensor, Gravity Sensor, Gyroscope, Infrared, Proximity Sensor
SIM Card: dual SIM dual standby, Nano SIM / Micro SIM
Feature: GPS, A-GPS, GLONASS, Beidou
Bluetooth: 4.2, Bluetooth HID
Network: 
GSM B2/B3/B5/B8
WCDMA B1/B2/B5/B8
TD-SCDMA B34/B39
CDMA 2000/1X BC0
FDD-LTE B1/B3/B5/B7/B8
TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

Q

Bonjour, Est-ce que il y'a une télécommande de fournie avec le drone?? Merci, Giuseppe

By Giuseppe Gentile Apr-12/2017 20:37:56

A

Hello Giuseppe,
Package Contents: 1 x Aircraft, 1 x Transmitter, 1 x GPS Smart Watch, 1 x 3-axis Gimbal, 1 x 4K Camera, 1 x 5200mAh 11.1V 3S LiPo Battery, 1 x Hardshell Case                                                

Q

how much is the spare batt.can i ordered it together w the drone

By jun yoro Mar-29/2017 14:52:21

A

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello sir, Is it possible to ship it low cost on the package? i dont want to pay all taxes.. then the price can go up with like $120,- please let me know?

By Hugo Mar-13/2018 08:04:09

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

hi! how long this item going to Russia? SIMTOO Dragonfly Drone Pro - RTF - BLACK

By valer Dec-11/2017 08:54:43

A

Hello valer,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

concerning shipping to Italy, I will have to pay custom duty? There' s a way to solve this problem? Thanks for the info. Best regards

By Matteo Aug-11/2017 08:49:47

A

Hello Matteo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!