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Customer Q&A

  • All(94)
  • Product Information(91)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others(1)
Q

Hi, Does it have a vibrating alarm?

By David Aug-29/2018 09:08:46

A

Hello David,


Yes, it can remind you with vibration in time even in a noisy environment.

Q

Does this device allow you to actually hear your heart beating, or provide any kind of audible signal when the heart beats that a person could use like biofeedback while meditating to slow down their heart rate.

By Ed Caylor Jul-30/2018 17:58:53

A

Hello Ed,

I apologize for my late response.

Real-time monitor your heart rate, you can know your heartbeat condition at any time.

The heart rate function only measures the heart rate per minute and cannot hear the actual heart beat.

Q

Does it remind notifications as email and WhatsApp?

By Miguel Jun-18/2018 23:35:18

A

Dear Miguel,


As long as you turn on the smart reminder settings, you will be notified.


Q

Does the product have Anti-Sleep Function?!?

By Yeicov May-24/2018 17:01:53

A

Hello Yeicov,

Hi. Anti-sleep can only be set on the app, after setting the time and arrival time on the bracelet to remind the user.

Q

Is this suitable with iphonex ?

By Sheeth Apr-15/2018 12:09:49

A

Hello Sheeth,
Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5


Compatability: Android 4.4 / iOS 8.0 and above systems 
Compatible OS: Android,IOS

Q

Is it compatible with samsung galaxy ON8

By Abhijeet Shome Mar-23/2018 09:04:30

A

Hello Abhijeet,

Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5. 


Let me know if you need any further assistance. 


Q

¿Es compatible con Motorola MOTO G4 PLUS?

By marcos mendez Mar-22/2018 18:55:04

A

Hello marcos, 

Please note that the item is suitable for Android 4.4 / iOS 8.0 and above.

You can check the system of your device.

Let me know if you need any help.

Q

What languages are available on the Wristband? Thank you

By Valentina Feb-14/2018 13:57:36

A

Hello Valentina,

Chinese and English are available.

Q

Hi there, I am not able to connect my lenovo smart bracelet HW01 to my sony xperia xa1 ultra. Please help me out here.

By Yusuf Feb-10/2018 03:27:04

A

Hello Yusuf
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

How could i connect my HV-805 Wirelles Earphones with Lenovo HW01 Wristband?

By stefanos Jan-03/2018 21:55:55

A

Hello stefanos,

Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5.

Let me know if you need any further assistance. 


Q

Hi, Does it have a vibrating alarm?

By David Aug-29/2018 09:08:46

A

Hello David,


Yes, it can remind you with vibration in time even in a noisy environment.

Q

Does this device allow you to actually hear your heart beating, or provide any kind of audible signal when the heart beats that a person could use like biofeedback while meditating to slow down their heart rate.

By Ed Caylor Jul-30/2018 17:58:53

A

Hello Ed,

I apologize for my late response.

Real-time monitor your heart rate, you can know your heartbeat condition at any time.

The heart rate function only measures the heart rate per minute and cannot hear the actual heart beat.

Q

Does it remind notifications as email and WhatsApp?

By Miguel Jun-18/2018 23:35:18

A

Dear Miguel,


As long as you turn on the smart reminder settings, you will be notified.


Q

Does the product have Anti-Sleep Function?!?

By Yeicov May-24/2018 17:01:53

A

Hello Yeicov,

Hi. Anti-sleep can only be set on the app, after setting the time and arrival time on the bracelet to remind the user.

Q

Is this suitable with iphonex ?

By Sheeth Apr-15/2018 12:09:49

A

Hello Sheeth,
Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5


Compatability: Android 4.4 / iOS 8.0 and above systems 
Compatible OS: Android,IOS

Q

Is it compatible with samsung galaxy ON8

By Abhijeet Shome Mar-23/2018 09:04:30

A

Hello Abhijeet,

Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5. 


Let me know if you need any further assistance. 


Q

¿Es compatible con Motorola MOTO G4 PLUS?

By marcos mendez Mar-22/2018 18:55:04

A

Hello marcos, 

Please note that the item is suitable for Android 4.4 / iOS 8.0 and above.

You can check the system of your device.

Let me know if you need any help.

Q

What languages are available on the Wristband? Thank you

By Valentina Feb-14/2018 13:57:36

A

Hello Valentina,

Chinese and English are available.

Q

Hi there, I am not able to connect my lenovo smart bracelet HW01 to my sony xperia xa1 ultra. Please help me out here.

By Yusuf Feb-10/2018 03:27:04

A

Hello Yusuf
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

How could i connect my HV-805 Wirelles Earphones with Lenovo HW01 Wristband?

By stefanos Jan-03/2018 21:55:55

A

Hello stefanos,

Compatible smartphones like:
iOS os: for iPhone 4s / 5 / 5s / 5c / 6 / 6 Plus
Android os: 
for HUAWEI Mate / P9 / Glory 3C / Glory 3X / Glory 6 / Glory PE-TL20, Samsung Galaxy E7 / Note 3, MEIZU MX5 / metal / PRO 6 / note2, Xiaomi Mi 2/ Mi 2A / Mi 5 / Mi Note, ZTE V5 / Nubia Z7 / Nubia NX513J, Letv 1S, Lenovo K50-t5.

Let me know if you need any further assistance. 


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Q

I bought it but i checked it now that it is compatible with few fones, can i cancel my order?

By Saad Sep-20/2017 01:38:39

A

Hello Saad
Please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

entrega no BRASIL

By Bruno Sep-23/2017 23:06:36

A

Hello Bruno,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 25 business days    $1.92    

Priority Line    15 - 25 business days    $22.77    

Expedited Shipping    3 - 7 business days    $43.80    


Q

On the third day of work he stopped connecting with the phone. Constantly disappears on the bluetooth. Most likely a defective bracelet. What do i do?

By Nikolay Apr-19/2017 13:52:45

A

Hi, please submite a ticket, our colleage will offer your solution to your satisfaction.