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Customer Q&A

  • All(41)
  • Product Information(33)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(3)
  • Others(3)
Q

Could it be send with Portuguese Keyboard?

By Jorge Moreira Apr-13/2018 20:36:02

A

Hello Jorge,


Hello, the keyboard currently supported is QWERT

Q

I want to buy it when it will be available?

By Andrew Oct-09/2017 17:14:33

A

Hello Andrew,
We are sorry this item out of stock.

Q

Hello, is it possible to expand the memory with a sd card? Best regards from Germany

By Claus Sep-19/2017 15:33:30

A

Hello Claus,

It supports memory card which up to 128GB.

Q

Hello, I would like to know, when product will be able on EU warehouse ? Best regards

By Aleksei Sep-18/2017 21:33:25

A

Hello Aleksei,
We are sorry we don't have this plan yet.

Q

how big memory card i can put in? up to ??

By michael Sep-09/2017 15:59:49

A

Hello michael,
Thank you for your inquiry.

The max memory can be up to 128G.

Let me know if you need any help.

Q

hello, Can use Autocad 2D normally??

By Felipe Aug-11/2017 05:29:59

A

Hello Felipe,

It supports Autocad 2D.

But it will be stuck as the software is large.

Q

Hi, Does it come with Portuguese language?

By pipokoo Aug-08/2017 17:05:34

A

Hello pipokoo,
Thank you for your inquiry.

It is built-in Chinese and English, and other languages need to be downloaded by WiFi.

Let me know if you need any help.

Q

Hello, I have a few questions. 1- Is ther any empty slot for SSD? 2- Do you have Turkish keyboard?

By vivian Jul-05/2017 07:42:20

A

Hello vivian,

Sorry, it doesn't have empty slot for SSD and it doesn't have Turkish keyboard.

Hope you can understand.

Q

7.6V / 38Wh Lithium Polymer battery What does it mean 10000 mah ? 2- How many hours is the charge . 7-8 hours ?

By tt Jun-25/2017 21:05:28

A

Hello, tt

Thank you for the inquiry.

  1. It means the capacity of the battery.

  2. Normally it can be used for 3 hours.

Please feel free to contact us if you have additional questions.

Q

hi. Can i upgraed its RAM from 4GB to 8GB or more?

By T00 Jun-25/2017 17:02:53

A

Hello T00, 


No, the RAM does not support to be upgraded.

Thank you for your inquiry.

Q

Could it be send with Portuguese Keyboard?

By Jorge Moreira Apr-13/2018 20:36:02

A

Hello Jorge,


Hello, the keyboard currently supported is QWERT

Q

Hello, is it possible to expand the memory with a sd card? Best regards from Germany

By Claus Sep-19/2017 15:33:30

A

Hello Claus,

It supports memory card which up to 128GB.

Q

how big memory card i can put in? up to ??

By michael Sep-09/2017 15:59:49

A

Hello michael,
Thank you for your inquiry.

The max memory can be up to 128G.

Let me know if you need any help.

Q

hello, Can use Autocad 2D normally??

By Felipe Aug-11/2017 05:29:59

A

Hello Felipe,

It supports Autocad 2D.

But it will be stuck as the software is large.

Q

Hi, Does it come with Portuguese language?

By pipokoo Aug-08/2017 17:05:34

A

Hello pipokoo,
Thank you for your inquiry.

It is built-in Chinese and English, and other languages need to be downloaded by WiFi.

Let me know if you need any help.

Q

Hello, I have a few questions. 1- Is ther any empty slot for SSD? 2- Do you have Turkish keyboard?

By vivian Jul-05/2017 07:42:20

A

Hello vivian,

Sorry, it doesn't have empty slot for SSD and it doesn't have Turkish keyboard.

Hope you can understand.

Q

hi. Can i upgraed its RAM from 4GB to 8GB or more?

By T00 Jun-25/2017 17:02:53

A

Hello T00, 


No, the RAM does not support to be upgraded.

Thank you for your inquiry.

Q

Does it have the M. 2 slot SSD?

By Startfoot Jun-05/2017 18:08:49

A

Hello Startfoot,

The item doesn't have the M.2 slot SSD.

Q

does this come with a US charger?

By macauley wadas May-31/2017 02:52:17

A

Hello macauley,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, can i upgrade (ROM eMMC, 64GB to any other hardisk or higher memory GB? I want to upgrade 500GB or 1TB can or not?

By Abraham Kham May-17/2017 01:39:28

A

Hello Abraham, 


This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

I want to buy it when it will be available?

By Andrew Oct-09/2017 17:14:33

A

Hello Andrew,
We are sorry this item out of stock.

Q

Hi. Can you put the package at a lower price?   Example maximum 29 dollars. Because I want to not pay customs duties My friend, You can send the pachage in Canary Islans ? Postal code 35100 ? Thanks.

By Mario Apr-21/2017 18:59:12

A

Hello Mario,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as other name.

Q

Hello, I would like to know, when product will be able on EU warehouse ? Best regards

By Aleksei Sep-18/2017 21:33:25

A

Hello Aleksei,
We are sorry we don't have this plan yet.

Q

Hello, I bought this product. This pc has blueetoth?

By Martina Mar-15/2017 17:43:33

A

Hello Martina,
Yes, Bluetooth: 4.0 

Q

Hello, I ordered this item in Italy. Can you please tell me if you will send with an adapter or tell me which adapter I have to buy?

By Martina Mar-09/2017 21:04:44

A

Hello Martina, 


Thank you for your inquiry.

Yes,please rest assured we will send an adapter to you according to the country in your address.


Q

7.6V / 38Wh Lithium Polymer battery What does it mean 10000 mah ? 2- How many hours is the charge . 7-8 hours ?

By tt Jun-25/2017 21:05:28

A

Hello, tt

Thank you for the inquiry.

  1. It means the capacity of the battery.

  2. Normally it can be used for 3 hours.

Please feel free to contact us if you have additional questions.

Q

How to wifi ?

By mah Jun-22/2017 22:34:09

A

Hello, mah

Thank you for the inquiry.

WIFI: 802.11b/g wireless internet 

Of course the item support WIFI, you can find it at the buttom of the screen.

Please feel free to contact us if you have additional questions.

Q

Hi i am a Youtuber who tests products like this one i have worked with Tonor and HaViT would it be possible to test this device and give a full website review and Youtube Video Review , i am a french Youtuber here are my links :https://www.youtube.com/channel/UC7pjPyacxw9yDXLMtlFgnCQ/about

By YoPaulie Feb-01/2017 19:53:31

A

Hello YoPaulie, 

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!