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Customer Questions & Answers

  • All(77)
  • Product Information(68)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(5)
  • Others(1)
Q

Do it have a EU

By Lyubomir Apr-12/2019 08:29:08

A

Hello  Lyubomir,

It is EU Plug.

Q

up to what capacity of external drive it can read?

By joseph Feb-05/2019 14:30:27

A

Hello Joseph, 

Maximum is 1T hard disk.

Let me know if you need any help.

Q

How I make hard reset?

By John Jan-21/2019 21:00:54

A

Hello John,

After booting into the system, click to enter the system settings to have a safe factory reset option.

Q

Does it support 4K videos?

By Volkan KAYA Jan-17/2019 16:52:57

A

Hello Volkan, 
It supports 4K videos.

Let me know if you need any help.

Q

Does it support Netflix 1080p ? Can I install Netflix app from Play Store ?

By V T Dec-11/2018 20:56:15

A

Hello V, 
No ,I am sincerely sorry that it does not .

Q

Hello... Am inderest to by this media player but I have one serious question that no one ask... It support dolby atmos? Thanks a lot

By Konstantinos Nov-29/2018 17:57:24

A

Hello Konstantinos, 
No ,I am sincerely sorry that it does not .

Q

Hello. I have a question for you. Often the factory makes 2GB RAM DDR3, but should be 3GB RAM DDR4, it is understood only after tests. You can give a guarantee that in this TV Box 3GB RAM DDR4?

By Denis Nov-29/2018 09:08:45

A

Hello Denis,

RAM: 3G RAM 
RAM Type: DDR4 
ROM: 32G ROM 
Max. Extended Capacity: 64G

Thank you for your inquiry.

Q

does it suport bluetooth mouse ad keyboard?

By Dimitris Nov-28/2018 10:47:46

A

Hello  Dimitris,


It supports the regular bluetooth mouse and keyboard expecting Apple.

Q

how many usb slots does this box have

By rafe Oct-10/2018 17:19:41

A

Hello Rafe,


Please note that this product has 2 usb slots.

Let me know if you need any further assistance. 


Q

Hi, does it have USB 2.0 or USB 3.0? Should be 3.0. Thanks

By Pauli Oct-08/2018 22:00:16

A

Hello Pauli,

Please note that this product is USB2.0.


Let me know if you need any further assistance. 


Q

Do it have a EU

By Lyubomir Apr-12/2019 08:29:08

A

Hello  Lyubomir,

It is EU Plug.

Q

How I make hard reset?

By John Jan-21/2019 21:00:54

A

Hello John,

After booting into the system, click to enter the system settings to have a safe factory reset option.

Q

Does it support 4K videos?

By Volkan KAYA Jan-17/2019 16:52:57

A

Hello Volkan, 
It supports 4K videos.

Let me know if you need any help.

Q

Does it support Netflix 1080p ? Can I install Netflix app from Play Store ?

By V T Dec-11/2018 20:56:15

A

Hello V, 
No ,I am sincerely sorry that it does not .

Q

Hello... Am inderest to by this media player but I have one serious question that no one ask... It support dolby atmos? Thanks a lot

By Konstantinos Nov-29/2018 17:57:24

A

Hello Konstantinos, 
No ,I am sincerely sorry that it does not .

Q

Hello. I have a question for you. Often the factory makes 2GB RAM DDR3, but should be 3GB RAM DDR4, it is understood only after tests. You can give a guarantee that in this TV Box 3GB RAM DDR4?

By Denis Nov-29/2018 09:08:45

A

Hello Denis,

RAM: 3G RAM 
RAM Type: DDR4 
ROM: 32G ROM 
Max. Extended Capacity: 64G

Thank you for your inquiry.

Q

does it suport bluetooth mouse ad keyboard?

By Dimitris Nov-28/2018 10:47:46

A

Hello  Dimitris,


It supports the regular bluetooth mouse and keyboard expecting Apple.

Q

how many usb slots does this box have

By rafe Oct-10/2018 17:19:41

A

Hello Rafe,


Please note that this product has 2 usb slots.

Let me know if you need any further assistance. 


Q

Hi, does it have USB 2.0 or USB 3.0? Should be 3.0. Thanks

By Pauli Oct-08/2018 22:00:16

A

Hello Pauli,

Please note that this product is USB2.0.


Let me know if you need any further assistance. 


Q

is it support 1080p on Kodi ? Is it support 1080p on Neflix ? Yes or no ?

By Przemek Sep-07/2018 10:55:19

A

Hello Przemek,

Kodi : Yes, it supports 1080p on Kodi.

Neflix : No, sorry.

Q

Hi about the beelink gt1.Is there any in GW5 (Europe wharehouse) right now and if yes how many? Thank you!

By Xen Mar-23/2018 08:10:44

A

Hello Xen,

Dispatch: Mar 26 - Mar 27 

Yes, we have stock in GW5 (Europe wharehouse), please feel free to order it.

Unregistered Air Mail(no tracking information)    5 - 7 business days    $2.38    

Registered Air Mail    5 - 10 business days    $5.66    

Priority Line    3 - 7 business days    $61.75    

Expedited Shipping    3 - 5 business days    $6.09    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

Is the gt1 ultimate going to be available from an EU warehouse in the near future

By Anastasios Oct-09/2017 17:43:14

A

Hello Anastasios,
We are sorry we don't have this plan yet.

Q

up to what capacity of external drive it can read?

By joseph Feb-05/2019 14:30:27

A

Hello Joseph, 

Maximum is 1T hard disk.

Let me know if you need any help.

Q

interested in this, can you label the package as value being $19.99 and it as storage media

By R Sperrin Jun-26/2018 03:14:25

A

Hi  R,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Hello Is it possible that in the delivery document and the invoice the price for the device will be $ 75? If the invoice is over $ 75, the taxes in my country are really high, so the price for the product including the shipment can not be more than $ 75. Can you do this? Of course I will pay the full amount for the product. Looking forward to hearing soon Have a nice day Miri

By miri Mar-14/2018 08:47:10

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hi, Can't understand warehouse options: HK-4 G-W-5 G-W-6. Are warehouse in EU? Is the differenses in customs fee? Thanks

By Kazys Feb-18/2018 20:01:47

A

Hello Kazys, 

G-W-5 and G-W-6 warehouses are in  EU.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Hi, will you have EU stock soon?

By Nick Aug-30/2017 23:42:01

A

Hello Nick,

The item has EU plug and it is in stock in our China warehouse.

We will update the newest stock information on our site when it is in stock in our EU warehouse.

Q

am living in Belgium please tell me if i buy this item from your EU Warehouse do you think am going to pay Custom Duties?

By king Jul-06/2017 00:31:17

A

Hello king,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, 1. If in order show warehouse GW-5. Customs fee will be included? 2.Nowhere can't find in which country are warehouses: - GW5 UK? - GW 6 ?? - GW 16 ?? Thanks in advance

By Kazys Feb-21/2018 19:00:26

A

Hello Kazys,

GW-5 is in Czech Republic. GW-6 is in France. GW-16 is in Spain.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html