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Customer Q&A

  • All(15)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

does this phone support wi-fi calling? Thanks

By john-paul Aug-04/2018 21:41:42

A

Hello John-paul, 

You have to insert the card at first.

Let me know if you need any help.

Q

hi i would like to know, Can i use this phone in hungary? so is it working with hungarian network? thank you best regards zoltan

By kis zoltan Jun-17/2018 11:46:21

A

Hello Kis,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Does package come with floating module?

By Sp Apr-22/2018 12:14:17

A

Hello Sp, 
The package comes with floating module.

Let me know if you need any help.

Q

Does it come with Google Play?

By Leonardo Feb-04/2018 12:52:59

A

Hello Leonardo,
We are sorry that the item does not install Google Play.

Hope you can understand that.

Q

Hi! Does it come with a glass screen protector?

By Benjamin Jan-28/2018 17:29:24

A

Hello Benjamin, 

Package Contents

Cell Phone: 1 
Earphones: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1

It doesn't have a glass screen protector.

Let me know if you need any help.

Q

Hello! Will this phone work in Ukraine? Thanks.

By Regina Nov-23/2017 05:27:59

A

Hello Regina,

It can work with below

Network type: TD-SCDMA+FDD-LTE+TD-LTE+WCDMA+GSM 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA 2000/1X BC0 
3G: WCDMA B1/B2/B4/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/2/3/4/5/7/8/12/17/19/20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41. 

Let me know if you need any further assistance. 


Q

i would like to know if this phone has Greek menu.

By NIKOLAOS Oct-25/2017 08:45:03

A

Hello NIKOLAOS,
Yes it has.

Q

Will this product work in India?

By Sabi Oct-02/2017 06:44:10

A

Hello Sabi, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz CDMA 2000/1X BC0
WCDMA: B1/B2/B4/B5/B8
TD-SCDMA: B34/B39
FDD-LTE: B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE: B38/B39/B40/B41

Q

Hi, In answering an earlier question by Rodrigo about the AGM X2 MAX you say :- 'Sorry, they are out of stock and can not be sold anymore.' What do you mean by 'Can not be sold anymore' Does this mean AGM do not make/sell the X2 MAX anymore or just you ? Thank you

By rosco Sep-18/2017 15:05:09

A

Hello rosco,
This item in presale now, we will ship you after presale end.

Q

If I buying, Can you do post costs s in U$D70,00?

By Agnaldo Jun-05/2017 21:09:21

A

Hello Agnaldo, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

does this phone support wi-fi calling? Thanks

By john-paul Aug-04/2018 21:41:42

A

Hello John-paul, 

You have to insert the card at first.

Let me know if you need any help.

Q

hi i would like to know, Can i use this phone in hungary? so is it working with hungarian network? thank you best regards zoltan

By kis zoltan Jun-17/2018 11:46:21

A

Hello Kis,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Does package come with floating module?

By Sp Apr-22/2018 12:14:17

A

Hello Sp, 
The package comes with floating module.

Let me know if you need any help.

Q

Does it come with Google Play?

By Leonardo Feb-04/2018 12:52:59

A

Hello Leonardo,
We are sorry that the item does not install Google Play.

Hope you can understand that.

Q

Hi! Does it come with a glass screen protector?

By Benjamin Jan-28/2018 17:29:24

A

Hello Benjamin, 

Package Contents

Cell Phone: 1 
Earphones: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1

It doesn't have a glass screen protector.

Let me know if you need any help.

Q

Hello! Will this phone work in Ukraine? Thanks.

By Regina Nov-23/2017 05:27:59

A

Hello Regina,

It can work with below

Network type: TD-SCDMA+FDD-LTE+TD-LTE+WCDMA+GSM 
2G: GSM B2/B3/B5/B8 
CDMA: CDMA 2000/1X BC0 
3G: WCDMA B1/B2/B4/B5/B8 
TD-SCDMA: TD-SCDMA B34/B39 
4G: FDD-LTE B1/2/3/4/5/7/8/12/17/19/20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41. 

Let me know if you need any further assistance. 


Q

i would like to know if this phone has Greek menu.

By NIKOLAOS Oct-25/2017 08:45:03

A

Hello NIKOLAOS,
Yes it has.

Q

Will this product work in India?

By Sabi Oct-02/2017 06:44:10

A

Hello Sabi, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz CDMA 2000/1X BC0
WCDMA: B1/B2/B4/B5/B8
TD-SCDMA: B34/B39
FDD-LTE: B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20
TDD-LTE: B38/B39/B40/B41

Q

Hi, In answering an earlier question by Rodrigo about the AGM X2 MAX you say :- 'Sorry, they are out of stock and can not be sold anymore.' What do you mean by 'Can not be sold anymore' Does this mean AGM do not make/sell the X2 MAX anymore or just you ? Thank you

By rosco Sep-18/2017 15:05:09

A

Hello rosco,
This item in presale now, we will ship you after presale end.

Q

ola boa noite! Gostaria de saber como faço para adquirir o celular smartphone AGM X2 PRO? como é a forma de envio? qual o preço do produto?

By rodrigo santos May-22/2017 23:04:27

A

Hello rodrigo,


All of our products are sold as described.

Please feel free to order anytime.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

If I buying, Can you do post costs s in U$D70,00?

By Agnaldo Jun-05/2017 21:09:21

A

Hello Agnaldo, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!