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Customer Questions

  • All(11)
  • Product Information(10)
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Q

Hi, Is this product have any service center in India ?

By Rithin Sep-30/2017 04:39:56

A
Hello Rithin,Sorry, the item doesn't have service center in India.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

la camara cuenta con zoom optico?

By José C Jun-16/2017 00:00:42

A
Hello José,The item doesn't have the function you asked.
Q

hi seller if you want sir to make in the bill price 30/35 dollar instead of 47 dollar to avoid problems with customs to let you know i make the order now thx you sir greeting from morocco

By rouane Jun-06/2017 15:35:38

A
Hello rouane, We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html  Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html 
Q

Doe the package includes the battery?

By Lakmal de Silva May-19/2017 18:18:28

A
Hello Lakmal, Package Contents: 1 x MGCOOL Explorer Action Camera with Waterproof Case, 1 x Camera Bracket, 1 x Clip, 1 x USB Data Cable ( 72cm ), 1 x Bicycle Stand, 2 x Helmet Base, 1 x Connector + Screw, 1 x Eglish User Manual.
Q

If I order this product, do I only receive the camera or do I receive a complete set with all accessoires? (waterproof-housing, clips, etc.)

By Roard Mar-31/2017 20:57:56

A
Hello Roard,There are 1 x MGCOOL Explorer Action Camera with Waterproof Case, 1 x Camera Bracket, 1 x Clip, 1 x USB Data Cable ( 72cm ), 1 x Bicycle Stand, 2 x Helmet Base, 1 x Connector + Screw, 1 x Eglish User Manual in the package.
Q

Does it have a built-in microphone? If i want to use it as a vlog camera can i record videos talking and have that sound? Thank you

By Ana Pinto Mar-30/2017 21:05:14

A
Hello Ana,Yes, there is built-in microphone.
Q

Hello where can i buy more battery and a battery charger ? What are the specificity of the battery ? Can i use Elephone explorer battery or SJ4000 one ? Thank you

By Eugene Mar-15/2017 12:54:43

A
Hello EugeneThank you for your inquiry.It is Removable 1050mAh rechargeable Li-ion battery. http://www.gearbest.com/1050mah-_gear/ and http://www.gearbest.com/battery-charger-_gear/, for your reference.  Please use the correct battery for the item.Thank you, Let me know if you need any help.Have a nice day!
Q

Does it come with an in-built microphone and can we add an aftermarket microphone.

By Pavan kumar Feb-26/2017 10:14:01

A
Hello Pavan,Please kindly note it built-in microphone.Have a nice day.
Q

Does't have night vision or loop recording? So what I am trying to understand can I used as a dash cam? thanks

By Alex Feb-18/2017 22:42:39

A
Hello Alex, Thank you for your inquiry.I am sorry it doesn't have night vision.It supports loop recording,you can use it as a dash cam.
Q

can a mic be added to it?

By roger jara Feb-17/2017 19:42:01

A
Hello roger Thank you for your inquiry.No,  a mic can not added to it.Thank you, Let me know if you need any help.Have a nice day!