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Customer Questions & Answers

  • All(41)
  • Product Information(37)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Can it be updated?

By Elizabeth Apr-22/2019 17:07:56

A

Hello Elizabeth,


Thanks for your inquiry.


Yes it supports.


Have a nice day.



Q

does it have IKS (Internet key sharing) and can it works on dvb-s?

By Henry Jan-09/2019 22:39:45

A

Hello Henry,

Yes, it can.

Q

Works with ISDB-Tb ?

By Flavio Dec-14/2018 13:21:38

A

Hello Flavio,


It can not work with ISDB-Tb.

Q

Only LAN or also wifi?

By sim9ne Dec-01/2018 18:09:45

A

Hello Sim9ne,


It supports Wifi.

Q

cccam or oscam can I installiert in it?

By quart Nov-18/2018 16:14:48

A


Hello Quart,

   

Yes.


Q

I see this box has an input for an OTA antenna. Can you record, pause and rewind "live" tv? This is one feature I really miss after ditching cable TV.

By norm g. Oct-21/2018 18:16:07

A

Hello Norm,


We are happy to tell you that it can do this.

Let me know if you need any further assistance. 


Q

Hi, Does this box support Hybrid TV (hbbTV)? And do you ship to Estonia?

By Henry Sep-17/2018 15:31:01

A

Hello Henry,


This box supports Hybrid TV (hbbTV).

We can ship to Estonia.

Q

Hi, this product works in Mexico region country and have the Level 1 Security certified from Google and can I updrage to android 7.1 or 8 from OTA or something? Thanks.. Regards.

By gabriel Aug-30/2018 18:34:48

A

Hello Gabriel, 
Sorry, you can't.

Let me know if you need any help.


Q

Is it possible to install Linux (not Android)?

By Walter Aug-16/2018 07:16:09

A

Hello Walter,

No, sorry.

Q

will I have to pay customs and vat charges in Ireland

By noel o connor Aug-03/2018 22:37:31

A

Hello Noel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can it be updated?

By Elizabeth Apr-22/2019 17:07:56

A

Hello Elizabeth,


Thanks for your inquiry.


Yes it supports.


Have a nice day.



Q

does it have IKS (Internet key sharing) and can it works on dvb-s?

By Henry Jan-09/2019 22:39:45

A

Hello Henry,

Yes, it can.

Q

Works with ISDB-Tb ?

By Flavio Dec-14/2018 13:21:38

A

Hello Flavio,


It can not work with ISDB-Tb.

Q

Only LAN or also wifi?

By sim9ne Dec-01/2018 18:09:45

A

Hello Sim9ne,


It supports Wifi.

Q

cccam or oscam can I installiert in it?

By quart Nov-18/2018 16:14:48

A


Hello Quart,

   

Yes.


Q

I see this box has an input for an OTA antenna. Can you record, pause and rewind "live" tv? This is one feature I really miss after ditching cable TV.

By norm g. Oct-21/2018 18:16:07

A

Hello Norm,


We are happy to tell you that it can do this.

Let me know if you need any further assistance. 


Q

Hi, Does this box support Hybrid TV (hbbTV)? And do you ship to Estonia?

By Henry Sep-17/2018 15:31:01

A

Hello Henry,


This box supports Hybrid TV (hbbTV).

We can ship to Estonia.

Q

Hi, this product works in Mexico region country and have the Level 1 Security certified from Google and can I updrage to android 7.1 or 8 from OTA or something? Thanks.. Regards.

By gabriel Aug-30/2018 18:34:48

A

Hello Gabriel, 
Sorry, you can't.

Let me know if you need any help.


Q

Is it possible to install Linux (not Android)?

By Walter Aug-16/2018 07:16:09

A

Hello Walter,

No, sorry.

Q

does the KIII Pro come rooted as default so I can use sambadriod on it from google play store , this pack needs rooted device

By Alan Waggett Jul-24/2018 08:12:49

A

Hello Alan,


It is rooted.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

how long take for shiping how many days

By jorge colon Jul-19/2018 23:08:16

A

Hello Jorge,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How many time shipping to italy Tax? Have a nice day Mauro

By mauro Jun-12/2018 15:09:47

A

Hello Mauro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello Is there possibility sending of the parcel post across DHL thank you

By JBK Oct-12/2017 23:29:22

A

Hello JBK,
Yes we can ship your package via DHL.

Q

will I have to pay customs and vat charges in Ireland

By noel o connor Aug-03/2018 22:37:31

A

Hello Noel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html