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Customer Questions

  • All(33)
  • Product Information(23)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(3)
Q

YUNDOO Y8 TV Box - EU PLUG 2GB RAM + 16GB ROM have it been Discontinued

By MERVYN JAMES BARTER Oct-02/2018 04:47:19

A
Hello MERVYN,We regret to inform you that this item is no longer available. Please check out our other amazing items here: http://www.gearbest.com/new-products/ Grab our best deals here: http://www.gearbest.com/gadget-deals.html 
Q

When are the stocks coming back for EU. Hope in India EU specifications work ?

By Sandeep Mar-17/2018 21:19:52

A
Dear Sandeep,We are unable to give you the exact date as the supplier didn't give us the result.We need to check with them again.We will update the newest stock information on our site after checking with the supplier again.You can pay attention to our site.
Q

Hello, can you send it to me from an EU country? The German customs will not give it to me, because on the device is no CE sign.

By Taner Oct-07/2017 23:49:30

A
Hello Taner, We can ship to your country via Unregistered Air Mail    15 - 28 business days    FREE SHIPPING    Registered Air Mail    15 - 20 business days    FREE SHIPPING    Expedited Shipping    3 - 7 business days    $8.58    
Q

Do the box have a CE-Certificat? Is it possible to get the source code?

By Bert Aug-01/2017 15:06:58

A
Hello Bert, Thanks for your inquiry.Sorry, the item does not have the CE certificate.
Q

What kodi id pre-installed?

By Steve Martin Jul-04/2017 10:48:58

A
Hello Steve,Sorry this item can not support KODI.Let me know if you need any further assistance. 
Q

Can it play MKV video files?

By Jay Jun-03/2017 03:47:45

A
Hello Jay, No, it just can play ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV.
Q

1- can this Box play video MKV 2- how much more External space can I add to this Box ?

By Mo May-29/2017 21:23:46

A
Hello It can't paly MKV2. There isn't external space for you to add to the item.Video format: ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV Audio format: AAC,ACC,AFE,APE,DDP,DTS,FLAC,HD,M4A,MKA,MP3,MPEG,OGA,OGG,RM,TrueHD,WAV,WAVMIDI,WMA Photo Format: BMP,GIF,JPEG,PNG 
Q

1) Did you plan to release Android 7.1 firmware OTA update? When you plan to publish this update? 2) If yes and you plan, where it will be published, on which site (I'm saying about flash update, from TWRP)?

By Arthur May-25/2017 14:37:23

A
Hello Arthur,All of our products are sold as described.The item you asked is Android 6.0.If there are new products we will be updated in time.Please feel free to order anytime.
Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:34:45

A
Hello, ArthurThank you for the inquiry.That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. Usually this item is more than "3.99 USD"It means pay less to get an new item, not means get extra discount for the original item in your cart.Please feel free to contact us if you have additional questions.
Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:27:42

A
Hello, ArthurThank you for the inquiry.That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. Usually this item values more than "3.99 USD"It means pay less to get an new item, not means get extra discount for the original item in your cart.Please feel free to contact us if you have additional questions.