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Customer Q&A

  • All(34)
  • Product Information(24)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(3)
Q

YUNDOO Y8 TV Box - EU PLUG 2GB RAM + 16GB ROM have it been Discontinued

By MERVYN JAMES BARTER Oct-02/2018 04:47:19

A

Hello MERVYN,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

When are the stocks coming back for EU. Hope in India EU specifications work ?

By Sandeep Mar-17/2018 21:19:52

A

Dear Sandeep,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Hello, can you send it to me from an EU country? The German customs will not give it to me, because on the device is no CE sign.

By Taner Oct-07/2017 23:49:30

A

Hello Taner,
We can ship to your country via 

Unregistered Air Mail    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    15 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $8.58    


Q

Do the box have a CE-Certificat? Is it possible to get the source code?

By Bert Aug-01/2017 15:06:58

A

Hello Bert,
Thanks for your inquiry.

Sorry, the item does not have the CE certificate.

Q

What kodi id pre-installed?

By Steve Martin Jul-04/2017 10:48:58

A

Hello Steve,

Sorry this item can not support KODI.


Let me know if you need any further assistance. 


Q

Can it play MKV video files?

By Jay Jun-03/2017 03:47:45

A

Hello Jay,
No, it just can play ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV.

Q

1- can this Box play video MKV 2- how much more External space can I add to this Box ?

By Mo May-29/2017 21:23:46

A

Hello 

It can't paly MKV2. 

There isn't external space for you to add to the item.

Video format: ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV 
Audio format: AAC,ACC,AFE,APE,DDP,DTS,FLAC,HD,M4A,MKA,MP3,MPEG,OGA,OGG,RM,TrueHD,WAV,WAVMIDI,WMA 
Photo Format: BMP,GIF,JPEG,PNG 

Q

1) Did you plan to release Android 7.1 firmware OTA update? When you plan to publish this update? 2) If yes and you plan, where it will be published, on which site (I'm saying about flash update, from TWRP)?

By Arthur May-25/2017 14:37:23

A

Hello Arthur,


All of our products are sold as described.

The item you asked is Android 6.0.

If there are new products we will be updated in time.

Please feel free to order anytime.


Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:34:45

A

Hello, Arthur

Thank you for the inquiry.

That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. 

Usually this item is more than "3.99 USD"

It means pay less to get an new item, not means get extra discount for the original item in your cart.

Please feel free to contact us if you have additional questions.

Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:27:42

A

Hello, Arthur

Thank you for the inquiry.

That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. 

Usually this item values more than "3.99 USD"

It means pay less to get an new item, not means get extra discount for the original item in your cart.

Please feel free to contact us if you have additional questions.


Q

Do the box have a CE-Certificat? Is it possible to get the source code?

By Bert Aug-01/2017 15:06:58

A

Hello Bert,
Thanks for your inquiry.

Sorry, the item does not have the CE certificate.

Q

What kodi id pre-installed?

By Steve Martin Jul-04/2017 10:48:58

A

Hello Steve,

Sorry this item can not support KODI.


Let me know if you need any further assistance. 


Q

Can it play MKV video files?

By Jay Jun-03/2017 03:47:45

A

Hello Jay,
No, it just can play ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV.

Q

1- can this Box play video MKV 2- how much more External space can I add to this Box ?

By Mo May-29/2017 21:23:46

A

Hello 

It can't paly MKV2. 

There isn't external space for you to add to the item.

Video format: ASF,AVI,DAT,FLV,ISO,MOV,MP4,MPEG,TS,WMV 
Audio format: AAC,ACC,AFE,APE,DDP,DTS,FLAC,HD,M4A,MKA,MP3,MPEG,OGA,OGG,RM,TrueHD,WAV,WAVMIDI,WMA 
Photo Format: BMP,GIF,JPEG,PNG 

Q

1) Did you plan to release Android 7.1 firmware OTA update? When you plan to publish this update? 2) If yes and you plan, where it will be published, on which site (I'm saying about flash update, from TWRP)?

By Arthur May-25/2017 14:37:23

A

Hello Arthur,


All of our products are sold as described.

The item you asked is Android 6.0.

If there are new products we will be updated in time.

Please feel free to order anytime.


Q

Is the Yundoo Y8 rooted?

By Adam Cunningham May-22/2017 12:31:25

A

Hello Adam ,


It's rooted.

Q

can this be upgraded to android 7.1 like the H96 PRO can ?. Many Thanks Ray

By ray May-21/2017 11:41:06

A

Hello ray,

The item support the upgrade, only to solve the system bug.

It does not support cross-version upgrades (6.0 to 7.0).


Q

Does this have DDR3 or DDR4 RAM

By Patrick Apr-21/2017 13:14:46

A

Hello Patrick
It has DDR3 RAM Type.

Q

I am very much impressed with this product and I am planning to buy this. How long will you to take ship it to Bangalore, India? Will I get the Power Adapter for India?

By Srinaath KS Apr-19/2017 06:28:44

A

Hello Srinaath,


1: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


2: We will send you a suitable power adaptor come with it.


 


Q

Is there any plan to ship the product before 16th April? how can I connect hard disk drive to the box and on which slot? Is there any provision of updating/upgrading the firmware and software? Thanks.

By pradyumna kumar mahapatra Mar-29/2017 05:34:55

A

Hello pradyumna,
USB interface.


Q

YUNDOO Y8 TV Box - EU PLUG 2GB RAM + 16GB ROM have it been Discontinued

By MERVYN JAMES BARTER Oct-02/2018 04:47:19

A

Hello MERVYN,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

When are the stocks coming back for EU. Hope in India EU specifications work ?

By Sandeep Mar-17/2018 21:19:52

A

Dear Sandeep,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:27:42

A

Hello, Arthur

Thank you for the inquiry.

That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. 

Usually this item values more than "3.99 USD"

It means pay less to get an new item, not means get extra discount for the original item in your cart.

Please feel free to contact us if you have additional questions.


Q

Hello, can you send it to me from an EU country? The German customs will not give it to me, because on the device is no CE sign.

By Taner Oct-07/2017 23:49:30

A

Hello Taner,
We can ship to your country via 

Unregistered Air Mail    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    15 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $8.58    


Q

If I purchase the product can it be shipped as a sample?

By Alex Luty Apr-19/2017 15:23:43

A

Hello Alex, 

I am so sorry to tell you that it cannot be sent as a sample.

Let me know if you need any help.

Q

Can this device sent to Malaysia?

By Tharmarajah Kesavan Apr-05/2017 10:51:40

A

Hello Tharmarajah,
Surely, it can be sent to Malaysia. Have a nice day!

Q

Hi. Another different question. Would you perhaps declare a lower value in order to bypass custom control like other chinese shops do? Or do you just declare actual value? Thank you.

By Toni Mar-15/2017 13:22:59

A

Hello Toni


Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello. I have code GBYD(hidden) for price $109.99 for this device. But I also have seen that you provide another one discount "For any Item Total over $70.00, purchase 1 Special Promo Item for $3.99". How can I apply this ($3.99) discount? At this point I see, that after I applied my code, the price is $109.99 now. But is it possible to make price $109.99 - $3.99 = $106 ? Thank you!

By Arthur May-25/2017 14:34:45

A

Hello, Arthur

Thank you for the inquiry.

That discount means if the cart value exceed 70 USD, you can Pay 3.99 USD to get an extra item. 

Usually this item is more than "3.99 USD"

It means pay less to get an new item, not means get extra discount for the original item in your cart.

Please feel free to contact us if you have additional questions.

Q

Hello, can you ship to Italy without paying customs? Thank you!

By Alex May-02/2017 17:05:51

A

Hello Alex, 


We are sorry to tell you the taxes are charged by their local Customs Office and country regulations that is beyond our control. 


Please forgive us that we could not give you a precise answer.

Q

Referring to the other questions. The RK3399 GPU is a Mali 860MP4 "1. Powerful big.LITTLE CPU architecture + powerful Mali-T860MP4 GPU RK3399's CPU employs the big.LITTLE architecture with a "big core" which is dual-core Cortex-A72 and "small core" that is quad-core Cortex-A53 structure which substantially optimizes integer and floating point, memory, and other functions. The overall performance, power consumption, and the core surface area have also been radically improved. RK3399's GPU uses the quad-core Mali-T860, which is the latest generation of high-end graphics processors from ARM, and integrates more bandwidth compression technologies, such as intelligent overlay, Adaptive Scalable Texture Compression (ASTC), domestic pixel storage and other technologies. It also supports more graphics and calculation interfaces. When compared with the previous generation, its overall performance is increased by 45%." If yours only has the Mali 820 then it's NOT a RK3399 system. Either that or your facts are wrong... which doesn't make me in a hurry to but from you!

By Casey Feb-12/2017 23:18:20

A

Hello Casey

Thank you for your inquiry.

The descriotion on the item page is correct.

Thank you, Let me know if you need any help.

Have a nice day!