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Customer Questions & Answers

  • All(52)
  • Product Information(36)
  • Stock Status(2)
  • Payment
  • About Shipping(14)
  • Others
Q

Why is: "No more shipping method to Bosnia And Herzegovina" for this products.

By Alem Feb-19/2019 08:59:47

A

Hello Alem,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

what is the range without paddle assist. By user on long term use

By pankaj Dec-28/2018 15:32:53

A


Hello pankaj,

   

It is a set of APP, powered by low speed.

Q

will this work on my 26 inch Pacific beach cruiser with one gear& pedal break

By Jason Nov-14/2018 22:56:52

A

Hello Jason,

Yes,it can work with 26 inch Pacific beach cruiser with three gears at speed.


Q

dear friend, do you have the imortor 27,5 inch disc brake?

By adrian Sep-10/2018 06:35:56

A

hello


There are 26 inches 27.5 inches and 700c

Q

what is the angle maximum of climbing what can up this system?

By mario oquendo Aug-15/2018 00:44:51

A

Hello Mario, 
It's 13 ° Angle.

Let me know if you need any help.

Q

Can this be used on a cruiser with foot brakes?

By Rachel Aug-02/2018 05:51:01

A

Hello Rachel,


As long as the width of the front fork is more than 9.5 cm, it can be used.

Q

Does this item come with the battery? https://www.gearbest.com/bike-parts/pp_622574.html £199.94

By mancunianboy Jul-21/2018 08:54:24

A

Hello Mancunianboy,
Package Content: 1 x YUNZHILUN 36V - X iMortor 26 inch Electric Front Bicycle Wheel, 1 x Battery, 1 x Charger, 1 x Gear Shifter, 1 x Cellphone Holder, 1 x Accessory Set, 1 x English User Manual

Q

Is it possible that this thing can still work with a bike that uses 28 inch wheels?

By Ryan Jul-19/2018 01:15:28

A

Hello Ryan,
Thanks for your inquiry.

Sorry the item cannot work with a bike that uses 28 inch wheels.

Q

How long would the battery last? How many miles?

By alex Jul-13/2018 00:10:37

A

Hello Alex, 
This item is powerful motor with large capacity battery, achieve up to 25km mileage in pure electric power mode and 40 - 50km in moped power mode .


Q

Is it possible to use it without installing the app?

By DerMaex Jun-12/2018 19:19:15

A

Hello DerMaex,

You can ride without the APP.

Q

what is the range without paddle assist. By user on long term use

By pankaj Dec-28/2018 15:32:53

A


Hello pankaj,

   

It is a set of APP, powered by low speed.

Q

will this work on my 26 inch Pacific beach cruiser with one gear& pedal break

By Jason Nov-14/2018 22:56:52

A

Hello Jason,

Yes,it can work with 26 inch Pacific beach cruiser with three gears at speed.


Q

dear friend, do you have the imortor 27,5 inch disc brake?

By adrian Sep-10/2018 06:35:56

A

hello


There are 26 inches 27.5 inches and 700c

Q

what is the angle maximum of climbing what can up this system?

By mario oquendo Aug-15/2018 00:44:51

A

Hello Mario, 
It's 13 ° Angle.

Let me know if you need any help.

Q

Can this be used on a cruiser with foot brakes?

By Rachel Aug-02/2018 05:51:01

A

Hello Rachel,


As long as the width of the front fork is more than 9.5 cm, it can be used.

Q

Does this item come with the battery? https://www.gearbest.com/bike-parts/pp_622574.html £199.94

By mancunianboy Jul-21/2018 08:54:24

A

Hello Mancunianboy,
Package Content: 1 x YUNZHILUN 36V - X iMortor 26 inch Electric Front Bicycle Wheel, 1 x Battery, 1 x Charger, 1 x Gear Shifter, 1 x Cellphone Holder, 1 x Accessory Set, 1 x English User Manual

Q

Is it possible that this thing can still work with a bike that uses 28 inch wheels?

By Ryan Jul-19/2018 01:15:28

A

Hello Ryan,
Thanks for your inquiry.

Sorry the item cannot work with a bike that uses 28 inch wheels.

Q

How long would the battery last? How many miles?

By alex Jul-13/2018 00:10:37

A

Hello Alex, 
This item is powerful motor with large capacity battery, achieve up to 25km mileage in pure electric power mode and 40 - 50km in moped power mode .


Q

Is it possible to use it without installing the app?

By DerMaex Jun-12/2018 19:19:15

A

Hello DerMaex,

You can ride without the APP.

Q

Is it waterproof? Can I ride while raining?

By Thane Jun-08/2018 10:08:42

A

Hello Thane,

It is waterproof.

You can ride while raining.

Q

Hi! Why can not I buy a product, is it discotinued?

By Elvis May-06/2018 12:28:25

A

Hello Elvis,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country Croatia at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello Gearbest service, is this wheel also soon available in the size 700c (28 inch)?

By Sebastian Sep-21/2017 14:38:03

A

Hello Sebastian,
We are sorry this item is 26inch, we can't know when will 28inch in stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why is: "No more shipping method to Bosnia And Herzegovina" for this products.

By Alem Feb-19/2019 08:59:47

A

Hello Alem,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Can you buy outside Guearbest? Shipping to Brazil?

By Dann Oct-17/2017 13:59:00

A

Hello Dann,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is it posible to ship to PERU- South America???

By JONATHAN BRICEÑO Sep-28/2017 21:55:43

A

Hello JONATHAN,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, is there any possibility of shipping the product to Mexico?? Thanks

By Hector Sep-19/2017 16:54:54

A

Hello Hector,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can be ship to my country - Portugal, via express line, across the netherlands to avoid customs duties?

By Hugo Sep-13/2017 00:32:28

A

Hello Hugo,

It can be shipped to Portugal via Express.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is There a possibility of shipments to Portugal?

By Hugo Sep-12/2017 22:59:17

A

Hello Hugo,
Yes we can ship to your country via express line.

Q

do I have to pay any duty to purchase in the U.K?

By khan Sep-07/2017 20:50:16

A

Hello khan,

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.       

Customs offices in other countries do not adopt this practice. 

You are responsible for finding out the situation in your own country.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello im interesting in this product, i want buy but in your page say can not shipping to mexico can you tell me if you have and other send form to mexico? thank you you have a good day

By jerry Aug-02/2017 14:48:51

A

Hello jerry,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, There is a possibility of shipments to Colombia?

By felipe Jul-25/2017 22:15:22

A

Hello felipe,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Olá, Na descrição do envio para Portugal diz que via Priority line demora 35-40 business day. Através priority line tempo normal é 7-15 business days? Obrigado.

By Eduardo Martins Jul-03/2017 00:34:08

A

Hello Eduardo,

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


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