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Customer Questions & Answers

  • All(19)
  • Product Information(11)
  • Stock Status(5)
  • Payment
  • About Shipping(1)
  • Others(2)
Q

Does these phone Works In Portugal?

By Magda Oct-18/2017 21:56:14

A

Hello Magda,
Please check frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

If your country cna support the bands, you can use it in Portugal.

Q

hello, when the black colour will be disponible?

By matteo Oct-10/2017 20:55:45

A

Hello matteo,

We are unable to give you a clear date as we need to check with the supplier again.

We will update the newest stock information on our site after checking with the supplier.

You need to pay attention on our site. Hope you can understand.

Q

hello, when the black color will be disponible?

By Matteo Oct-10/2017 20:52:17

A

Hello Matteo,
We are sorry the black color is out of stock.

Q

Hello, does this phone have a fingerprint?

By Herrera Oct-05/2017 17:35:33

A

Dear Herrera,


Thank you for your inquiry.

It supports Fingerprint Scanner.

Q

Hello, I've checked and the device is compatible to my location, but I would like to know if this is the International ROM or is a Shop ROM. Thanks

By Sarah Sep-08/2017 03:59:38

A

Hello Sarah,
It's international ROM.

Q

Does these phone works in the caribbean

By clifford shallow Sep-06/2017 23:35:18

A

Hello clifford, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

Q

This item is on stock? If I buy it, when will be send?

By Anderson Sep-05/2017 13:04:16

A

Hello Anderson,

The item is available.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, Is the black version available? today I saw that the black version appeared but not letting buy

By DANIEL Sep-01/2017 13:23:38

A

Hello DANIEL,
We are sorry this item is out of stock now.

Q

Hi, when will have for sell black edition xiaomi mi 5c ?

By Daniel Sep-01/2017 13:18:49

A

Hello Daniel,
We are sorry this item is out of stock.

Q

Good Morning, I am finalizing the purchase of this beautiful device and I have 03 questions: Does it work normally in Brazil? Does he have the language in Portuguese? And he gets any phone operator? Thanks,

By Ariadinne Caroline Aug-25/2017 15:03:13

A

Hello Ariadinne, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

It has Portuguese.

You can check your local band to know it.

Q

Does these phone Works In Portugal?

By Magda Oct-18/2017 21:56:14

A

Hello Magda,
Please check frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

If your country cna support the bands, you can use it in Portugal.

Q

hello, when the black color will be disponible?

By Matteo Oct-10/2017 20:52:17

A

Hello Matteo,
We are sorry the black color is out of stock.

Q

Hello, does this phone have a fingerprint?

By Herrera Oct-05/2017 17:35:33

A

Dear Herrera,


Thank you for your inquiry.

It supports Fingerprint Scanner.

Q

Hello, I've checked and the device is compatible to my location, but I would like to know if this is the International ROM or is a Shop ROM. Thanks

By Sarah Sep-08/2017 03:59:38

A

Hello Sarah,
It's international ROM.

Q

Good Morning, I am finalizing the purchase of this beautiful device and I have 03 questions: Does it work normally in Brazil? Does he have the language in Portuguese? And he gets any phone operator? Thanks,

By Ariadinne Caroline Aug-25/2017 15:03:13

A

Hello Ariadinne, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

It has Portuguese.

You can check your local band to know it.

Q

Good Morning, I am finalizing the purchase of this beautiful device and I have 03 questions: Does it work normally in Brazil? Does he have the language in Portuguese? And he gets any phone operator? Thanks,

By Ariadinne Caroline Aug-25/2017 15:01:54

A

Hello Ariadinne,

Yes, it is ok in Brazil and it supports Portuguese.

You can choose Claro S.A (Claro).


Q

Olá! Esta versão é Internacional? Funciona em Portugal? Obrigada

By Cristina Jul-31/2017 22:50:00

A

Hello Cristina,
This item is not international version .

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

Q

pour la garantie ça se passe comment ?

By llrx Jun-13/2017 17:20:50

A

Hello llrx, 

This product has one year warranty.


Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html


Q

Hello This product XIAOMI MI 5c support: 3G: WCDMA B1/B2/B5/B8 4G: FDD-LTE B1/B3/B7 ?

By Anatolij Jun-12/2017 08:13:58

A

Hello Anatolij, 
Thanks for your inquiry.


3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

Q

HI, Is this ROM OTA updatable ?

By Sylvio May-07/2017 12:32:22

A

Hello Sylvio, 


This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

Q

hello, when the black colour will be disponible?

By matteo Oct-10/2017 20:55:45

A

Hello matteo,

We are unable to give you a clear date as we need to check with the supplier again.

We will update the newest stock information on our site after checking with the supplier.

You need to pay attention on our site. Hope you can understand.

Q

This item is on stock? If I buy it, when will be send?

By Anderson Sep-05/2017 13:04:16

A

Hello Anderson,

The item is available.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, Is the black version available? today I saw that the black version appeared but not letting buy

By DANIEL Sep-01/2017 13:23:38

A

Hello DANIEL,
We are sorry this item is out of stock now.

Q

Hi, when will have for sell black edition xiaomi mi 5c ?

By Daniel Sep-01/2017 13:18:49

A

Hello Daniel,
We are sorry this item is out of stock.

Q

When it will be available in black?

By Henrique Jul-17/2017 20:53:10

A

Hello Henrique,
We are sorry this item out of stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi.I live in Ireland, how long will I be waiting for shippping? Tkanks

By Kate Jul-14/2017 15:29:16

A

Hello Kate,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 15-30 business days

3) Priority Line: 7-15 business days 


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does these phone works in the caribbean

By clifford shallow Sep-06/2017 23:35:18

A

Hello clifford, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

Q

Hi, I´m from Spian and I want to know if this mobile has european ROM and european range. Thanks

By Paula Jul-31/2017 08:26:44

A

Hello Paula,
Thank you for your inquiry.

It is the international ROM.

Network: 
2G: GSM B2/B3/B8
3G: TD-SCDMA B34/B39
4G: TD-LTE B38/B39/B40/B41

Let me know if you need any help.