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Customer Q&A

  • All(11)
  • Product Information(7)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

Doe's it support Chrome browser and flash?

By MMM Oct-15/2018 16:35:36

A

Hello MMM,

For your issue, please kindly note:

Yes,it can.

Q

Hi There, Does Minix NEO U9-Htv Box support KODI? If yes. What version? Thank you Luiz Oliveira

By Luiz Oliveira Aug-14/2018 02:48:19

A

Hello Luiz, 
It supports KODI 17.1.

Let me know if you need any help.

Q

Hi, How many remote controls in this offer? I mean including A3 Air Mouse?

By Rajan Jun-17/2018 13:51:45

A

Hello Rajan, 
It has 1 x Remote Controller.

Let me know if you need any help.

Q

Have to pay any custom in India if I ship it via India Line?

By Sunny May-30/2018 10:48:49

A

Hello Sunny,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you provide link or site for firmware updates?

By mrpickem Apr-14/2018 13:14:46

A

Hello mrpickem, 
Thanks for your inquiry.

Please kindly check this link:www.minix.com.uk


Q

hello is this box rooted?

By beams Dec-04/2017 05:36:59

A

Hello beams,
Thanks for your inquiry.

No, it is not rooted.


Q

I just made the purchase but forgot to put it in the shipping form. Please can you send me from an individual to an individual (as a gift) so that I will not be charged by federal income, declaring neo in one package for $ 23 and in the other package the A3 declaring $ 10, please, I forgot to put this when I made the payment, for me not to be taxed by the government, send as dropshipping. Thank you so much !

By Danilo Silva Sep-08/2017 03:48:10

A

Hello Danilo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I just made the purchase but forgot to put it in the shipping form. Please can you send me from an individual to an individual (as a gift) so that I will not be charged by federal income, declaring neo in one package for $ 23 and in the other package the A3 declaring $ 10, please, I forgot to put this when I made the payment, for me not to be taxed by the government, send as dropshipping. Thank you so much !

By Danilo Silva Sep-08/2017 03:47:10

A

Hello Danilo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it possible to dispatch via italy express? Priority line is equal to italy express?

By Henry Aug-15/2017 10:41:16

A

Hello Henry,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Is this realy shipped with the remote on the photos?! Is it realy a Qwerty or is that an illustration error?!

By Luís Amaral May-23/2017 10:11:27

A

Hello Luís,

This product comes you with a Remote Controller.

Let me know if you need any help.

Q

Doe's it support Chrome browser and flash?

By MMM Oct-15/2018 16:35:36

A

Hello MMM,

For your issue, please kindly note:

Yes,it can.

Q

Hi There, Does Minix NEO U9-Htv Box support KODI? If yes. What version? Thank you Luiz Oliveira

By Luiz Oliveira Aug-14/2018 02:48:19

A

Hello Luiz, 
It supports KODI 17.1.

Let me know if you need any help.

Q

Hi, How many remote controls in this offer? I mean including A3 Air Mouse?

By Rajan Jun-17/2018 13:51:45

A

Hello Rajan, 
It has 1 x Remote Controller.

Let me know if you need any help.

Q

Do you provide link or site for firmware updates?

By mrpickem Apr-14/2018 13:14:46

A

Hello mrpickem, 
Thanks for your inquiry.

Please kindly check this link:www.minix.com.uk


Q

hello is this box rooted?

By beams Dec-04/2017 05:36:59

A

Hello beams,
Thanks for your inquiry.

No, it is not rooted.


Q

Is this realy shipped with the remote on the photos?! Is it realy a Qwerty or is that an illustration error?!

By Luís Amaral May-23/2017 10:11:27

A

Hello Luís,

This product comes you with a Remote Controller.

Let me know if you need any help.

Q

hi can i download nrl football and sky channel.

By wayne May-15/2017 09:13:32

A

Hello wayne,

You can download the software you like via WIFI connection.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Have to pay any custom in India if I ship it via India Line?

By Sunny May-30/2018 10:48:49

A

Hello Sunny,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I just made the purchase but forgot to put it in the shipping form. Please can you send me from an individual to an individual (as a gift) so that I will not be charged by federal income, declaring neo in one package for $ 23 and in the other package the A3 declaring $ 10, please, I forgot to put this when I made the payment, for me not to be taxed by the government, send as dropshipping. Thank you so much !

By Danilo Silva Sep-08/2017 03:48:10

A

Hello Danilo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I just made the purchase but forgot to put it in the shipping form. Please can you send me from an individual to an individual (as a gift) so that I will not be charged by federal income, declaring neo in one package for $ 23 and in the other package the A3 declaring $ 10, please, I forgot to put this when I made the payment, for me not to be taxed by the government, send as dropshipping. Thank you so much !

By Danilo Silva Sep-08/2017 03:47:10

A

Hello Danilo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it possible to dispatch via italy express? Priority line is equal to italy express?

By Henry Aug-15/2017 10:41:16

A

Hello Henry,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Be the FIRST to Ask a question. Want G Points? Just Write a Review!