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Customer Questions & Answers

  • All(22)
  • Product Information(17)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others
Q

in the description it says: Music format: MP3,OGG,WAV,WMA . can i install any audio codec? like FLAC ?

By trebby Apr-30/2018 23:39:56

A

Hello trebby, 
Thanks for your inquiry.

Yes, you can install FLAC.

Q

can it be charged via a USB cable from a desktop PC USB port

By trev Apr-30/2018 23:17:00

A

Hello trev, 
Thanks for your inquiry.

Sorry but it can't be charged via a USB cable from a desktop PC USB port.

Q

Can I install my own Win10 installation image using USB dongle on GPD Pocket ?

By krzysiek Apr-27/2018 13:48:55

A

Dear Krzysiek,


Yes, you can install your own Win10 installation image using USB dongle on GPD Pocket.


Q

Can Microsoft Office be installed on the mini-laptop?

By Jonathan Apr-09/2018 02:16:55

A

Hello Jonathan, 
Yes ,you can install it .

Q

Hi, is Microsoft office license included in it?

By Dariot Mar-18/2018 10:42:09

A

Hello Dariot,


Hello, it is not included. Ther is no pre-installed office software.

Q

Hi, i am from india. Will this charging adapter work in india? or else i have to add some adapter ?

By SHASHANK JAJURLEY Nov-11/2017 10:55:48

A

Hello SHASHANK,


It's an US version product.

Sometimes we will send you an appropriate adapter for free.


Q

Hey. is the UK-3 warehouse option a warehouse in UK? thanks!

By Nicolai laursen Oct-18/2017 14:01:38

A

Hello Nicolai,
Yes, in UK.

Q

Where to buy the GPD pocket with 1920 x 1200 screen?

By lasse Sep-18/2017 01:21:52

A

Hello lasse,
Please note that the item in the link https://www.gearbest.com/tablet-pcs/pp_613003.html has screen resolution: 1920 x 1080 (FHD).

You can check detailed inforamtion in the above link.


Q

Can it be shipped from EU or via eu? Country Denmark I will have to pay import taxes, and the price will be higher than buying it elsewhere

By lasse Sep-17/2017 22:16:54

A

Hello lasse,

We ship this item from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hey everyone, the screen is 1920 x 1200. This product information above is incorrect. You can see how tall the screen is in the photos.

By Michael Sep-05/2017 03:40:16

A

Hello Michael,
Thank you for your inquiry.

The screen resolution: 1920 x 1080 (FHD).

All of our products are sold as described.

Please feel free to order anytime.


Q

in the description it says: Music format: MP3,OGG,WAV,WMA . can i install any audio codec? like FLAC ?

By trebby Apr-30/2018 23:39:56

A

Hello trebby, 
Thanks for your inquiry.

Yes, you can install FLAC.

Q

can it be charged via a USB cable from a desktop PC USB port

By trev Apr-30/2018 23:17:00

A

Hello trev, 
Thanks for your inquiry.

Sorry but it can't be charged via a USB cable from a desktop PC USB port.

Q

Can I install my own Win10 installation image using USB dongle on GPD Pocket ?

By krzysiek Apr-27/2018 13:48:55

A

Dear Krzysiek,


Yes, you can install your own Win10 installation image using USB dongle on GPD Pocket.


Q

Can Microsoft Office be installed on the mini-laptop?

By Jonathan Apr-09/2018 02:16:55

A

Hello Jonathan, 
Yes ,you can install it .

Q

Hi, is Microsoft office license included in it?

By Dariot Mar-18/2018 10:42:09

A

Hello Dariot,


Hello, it is not included. Ther is no pre-installed office software.

Q

Hi, i am from india. Will this charging adapter work in india? or else i have to add some adapter ?

By SHASHANK JAJURLEY Nov-11/2017 10:55:48

A

Hello SHASHANK,


It's an US version product.

Sometimes we will send you an appropriate adapter for free.


Q

Where to buy the GPD pocket with 1920 x 1200 screen?

By lasse Sep-18/2017 01:21:52

A

Hello lasse,
Please note that the item in the link https://www.gearbest.com/tablet-pcs/pp_613003.html has screen resolution: 1920 x 1080 (FHD).

You can check detailed inforamtion in the above link.


Q

Hey everyone, the screen is 1920 x 1200. This product information above is incorrect. You can see how tall the screen is in the photos.

By Michael Sep-05/2017 03:40:16

A

Hello Michael,
Thank you for your inquiry.

The screen resolution: 1920 x 1080 (FHD).

All of our products are sold as described.

Please feel free to order anytime.


Q

does product have MS logo in the keyboard? is "delete" key above the "backspace" key? thanks!

By Gerald Guillen Gorosin Sep-03/2017 19:00:32

A

Hello Gerald,

Sorry, there is no MS logo in the keyboard.


Is "delete" key above the "backspace" key? 

 - Yes, it is and you can check it here http://prntscr.com/ggqzgr 


Q

Online reviews state the resolution of this machine is 1920x1200 but the listed specs here show 1920x1080 - did the resolution of the screen go down from 1200 to 1080P?

By Trev Aug-20/2017 05:33:27

A

Hello Trev,


Screen resolution: 1920 x 1080 (FHD)


Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hey. is the UK-3 warehouse option a warehouse in UK? thanks!

By Nicolai laursen Oct-18/2017 14:01:38

A

Hello Nicolai,
Yes, in UK.

Q

Can it be shipped from EU or via eu? Country Denmark I will have to pay import taxes, and the price will be higher than buying it elsewhere

By lasse Sep-17/2017 22:16:54

A

Hello lasse,

We ship this item from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Which country does this ship from? Will I have to pay any import fees to receive this in Canada?

By Pierre Aug-30/2017 02:42:49

A

Hello Pierre,

The item will be shipped from China.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Dear For this preorder item. You will shipped until 20 of July Thanks

By Ioannis Jul-11/2017 17:52:50

A

Hello Ioannis,
We will ship this item after presale.

Q

Dear If I place the order today with courier shipping when you will shipped the order? Thanks

By Ioannis Fiotakis Jul-11/2017 16:03:19

A

Hello Ioannis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


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