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Customer Q&A

  • All(13)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

is this compatible with all Iphones?

By Nina Nov-14/2018 10:15:42

A

Hello Nina, 
Thanks for your inquiry.

Yes. Compatible with: IOS

Q

can i connect this to my windows pc and project any thing for example a movie, a game etc?

By Leonel Brinca Jul-08/2018 19:06:51

A

Hello Leonel, 
It can support windows 8.1 or above.

Let me know if you need any help.

Q

android compatibility? can i use it with my android phone?

By fred Mar-03/2018 23:13:49

A

Hello Fred,

Sorry,it is just compatible with IOS.It is not  compatible with Android.

Thank you.

Q

Hi, Can this be connected to a PC and/or Android tablet? Thanks

By Declan Oct-27/2017 14:07:01

A

Hello Declan,


Compatible with: IOS 

Q

I see the EU plug is discontinued. I live in the Netherlands. How do i plug it in the power outlet (2-pin) ? Or can you charge USB alone?

By Anonymous Sep-30/2017 11:23:45

A

Hello Anonymous,
For the issue, you can choose an EU plug on our website.

Or you can charge for the item in the computer via USB cable.

Q

If there is the defects in the product while i receive in Nepal what should i do then? What is the warranty and will it cost the extra charge to send the defected product and where can I send the defected products?

By Ashish Manandhar Sep-19/2017 07:44:23

A

Hello Ashish
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi dear, does this product have HDMI input?

By MAURICIO MARTINS Sep-08/2017 02:40:48

A

Hello MAURICIO,
No ,it does not .

Q

in Brasil we have to pay tax if the product has a value greater than 50 dollars, Is absurd I know, but that is the rule in customs, and the tax is 50% of the value of the product, that greatly increases the value, my question is: can you send the value of the product less than 50 dollars? The product is very small, customs will not know that the product is so expensive, is it possible?

By Mauricio Aug-16/2017 02:56:45

A

Dear Mauricio,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Can you let me know if the universal plug charger will fit the 2 pin plug requirements for Australia or New Zealand? Better still if you could send me a photo of the plug. Thanks

By Jo Aug-09/2017 01:38:23

A

Hello Jo,


Yes, the charger will fit the 2 pin plug requirements for Australia or New Zealand.

Thank you for your inquiry.

Q

I am India. How to get this product.

By MATHIVANAN Jul-05/2017 09:31:17

A

Hello MATHIVANAN,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

is this compatible with all Iphones?

By Nina Nov-14/2018 10:15:42

A

Hello Nina, 
Thanks for your inquiry.

Yes. Compatible with: IOS

Q

can i connect this to my windows pc and project any thing for example a movie, a game etc?

By Leonel Brinca Jul-08/2018 19:06:51

A

Hello Leonel, 
It can support windows 8.1 or above.

Let me know if you need any help.

Q

android compatibility? can i use it with my android phone?

By fred Mar-03/2018 23:13:49

A

Hello Fred,

Sorry,it is just compatible with IOS.It is not  compatible with Android.

Thank you.

Q

Hi, Can this be connected to a PC and/or Android tablet? Thanks

By Declan Oct-27/2017 14:07:01

A

Hello Declan,


Compatible with: IOS 

Q

I see the EU plug is discontinued. I live in the Netherlands. How do i plug it in the power outlet (2-pin) ? Or can you charge USB alone?

By Anonymous Sep-30/2017 11:23:45

A

Hello Anonymous,
For the issue, you can choose an EU plug on our website.

Or you can charge for the item in the computer via USB cable.

Q

If there is the defects in the product while i receive in Nepal what should i do then? What is the warranty and will it cost the extra charge to send the defected product and where can I send the defected products?

By Ashish Manandhar Sep-19/2017 07:44:23

A

Hello Ashish
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi dear, does this product have HDMI input?

By MAURICIO MARTINS Sep-08/2017 02:40:48

A

Hello MAURICIO,
No ,it does not .

Q

Can you let me know if the universal plug charger will fit the 2 pin plug requirements for Australia or New Zealand? Better still if you could send me a photo of the plug. Thanks

By Jo Aug-09/2017 01:38:23

A

Hello Jo,


Yes, the charger will fit the 2 pin plug requirements for Australia or New Zealand.

Thank you for your inquiry.

Q

Will I be able to connect my android tv to this projector Thanx

By Fernando Jul-01/2017 05:59:27

A

Hello Fernando, 
Sorry, it is just compatible with IOS.

Please feel free to ask if you have further pre-sale questions.

Q

Can i use it while charging ?

By Paulo Jun-28/2017 11:56:44

A

Hello Paulo,


Yes, you can use it while charging.

Thank you for your inquiry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

in Brasil we have to pay tax if the product has a value greater than 50 dollars, Is absurd I know, but that is the rule in customs, and the tax is 50% of the value of the product, that greatly increases the value, my question is: can you send the value of the product less than 50 dollars? The product is very small, customs will not know that the product is so expensive, is it possible?

By Mauricio Aug-16/2017 02:56:45

A

Dear Mauricio,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

I am India. How to get this product.

By MATHIVANAN Jul-05/2017 09:31:17

A

Hello MATHIVANAN,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Be the FIRST to Ask a question. Want G Points? Just Write a Review!