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Customer Q&A

  • All(14)
  • Product Information(10)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(1)
  • Others
Q

Does it have a warranty?

By Plam Dec-09/2018 12:17:04

A

Hello Plam


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, I would like to know what is the minimum size of the window for this device (minimum cleaning area)? Thank you in advance.

By Luc Gibert Jun-24/2018 14:49:45

A

Hello Luc,

Charging time: 1 hour

Glass requirements: thicker than 6mm, with frame

Cleaning speed: 4min / square meters

The minimum cleaning area is 45*45CM.

Q

dose it clean grass what's got the lead on its surface as in old Victorian stile type window

By Nicholas dixon Jun-06/2018 12:45:19

A

Dear Nicholas,


The item does not contain lead that made after May 01, 2018.


Q

what is the price in euros?

By J Baut May-07/2018 15:03:17

A

Hello J,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

I am very interested in this tool. However, I would like to apply it to a sunroom glass ceiling or skylights. Will it work on horizontal surfaces, in othe words?

By Jim Steeves Apr-19/2018 23:07:52

A

Hello Jim, 

Thank you for your inquiry.

If there is no slope and radians, it can work. 


Q

What are the dimensions of this robot? I want to know if it will fit in between my window and the railings, which are fairly close to the window.

By TC Nov-15/2017 08:26:06

A

Hello TC,
Product size (L x W x H): 29.50 x 15.00 x 12.50 cm / 11.61 x 5.91 x 4.92 inches 

Let me know if you need any help.

Q

I want to buy the product but it is not available in the EU. These are additional customs fees for me for products over $ 30. Can the product be sent to the EU Warehouse to avoid this for me

By Svilen Nedyalkov Sep-06/2017 19:44:31

A

Hello Svilen,
We are sorry this item in stock in CN warehouse only.

Q

How many Window Cleaner Cleaning Cloth come with the product.

By Chuchart Kittawornrat Jul-16/2017 10:08:43

A

Hello Chuchart,


14 pieces window cleaner cleaning cloths come with the product.

Package Contents: 1 x Cleaner, 1 x Adapter, 1 x 4m Extension Cord, 1 x Remote Controller, 2 x Battery, 4 x Cleaning Wheel, 1 x Safety Rope, 14 x Cleaning Pad, 1 x English User Manual


Thank you for your inquiry.

Q

Is there any Window Cleaner Cleaning Cloth for this product available on GearBest. If yes, please give me the link.

By Chuchart Kittawornrat Jul-15/2017 07:38:20

A

Hello Chuchart,
Thanks for your inquiry.

Sorry, we do not have the spare part for the item for sale.

Q

Goodmorning I can not make a bluetooth connecteion He keeps asking me a code, and its not 0000 and not 1234 and not 5678 Please help me kind regards

By Eric Jun-30/2017 12:42:34

A

Hello Eric
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Does it have a warranty?

By Plam Dec-09/2018 12:17:04

A

Hello Plam


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, I would like to know what is the minimum size of the window for this device (minimum cleaning area)? Thank you in advance.

By Luc Gibert Jun-24/2018 14:49:45

A

Hello Luc,

Charging time: 1 hour

Glass requirements: thicker than 6mm, with frame

Cleaning speed: 4min / square meters

The minimum cleaning area is 45*45CM.

Q

dose it clean grass what's got the lead on its surface as in old Victorian stile type window

By Nicholas dixon Jun-06/2018 12:45:19

A

Dear Nicholas,


The item does not contain lead that made after May 01, 2018.


Q

I am very interested in this tool. However, I would like to apply it to a sunroom glass ceiling or skylights. Will it work on horizontal surfaces, in othe words?

By Jim Steeves Apr-19/2018 23:07:52

A

Hello Jim, 

Thank you for your inquiry.

If there is no slope and radians, it can work. 


Q

What are the dimensions of this robot? I want to know if it will fit in between my window and the railings, which are fairly close to the window.

By TC Nov-15/2017 08:26:06

A

Hello TC,
Product size (L x W x H): 29.50 x 15.00 x 12.50 cm / 11.61 x 5.91 x 4.92 inches 

Let me know if you need any help.

Q

How many Window Cleaner Cleaning Cloth come with the product.

By Chuchart Kittawornrat Jul-16/2017 10:08:43

A

Hello Chuchart,


14 pieces window cleaner cleaning cloths come with the product.

Package Contents: 1 x Cleaner, 1 x Adapter, 1 x 4m Extension Cord, 1 x Remote Controller, 2 x Battery, 4 x Cleaning Wheel, 1 x Safety Rope, 14 x Cleaning Pad, 1 x English User Manual


Thank you for your inquiry.

Q

Is there any Window Cleaner Cleaning Cloth for this product available on GearBest. If yes, please give me the link.

By Chuchart Kittawornrat Jul-15/2017 07:38:20

A

Hello Chuchart,
Thanks for your inquiry.

Sorry, we do not have the spare part for the item for sale.

Q

Goodmorning I can not make a bluetooth connecteion He keeps asking me a code, and its not 0000 and not 1234 and not 5678 Please help me kind regards

By Eric Jun-30/2017 12:42:34

A

Hello Eric
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is it possible to use this robot for frameless glasses?

By Max May-08/2017 06:45:46

A

Hello Max, 


You can control the cleaner through the Bluetooth matching to your smart phone or tablet.

APP support version: iOS 7.0 or later, Android 4.3 or later, Bluetooth 4.0 or later.

Q

Does the mop work dry and wet? What cleaning fluid/soap can we use?

By Luciano Apr-18/2017 19:51:58

A

Hello Luciano,
It is dry.

You can use any gentle lotion.

Q

Hi, from where is this product shipped - from EU or outside? Thanks. B.

By B. May-26/2017 07:09:21

A

Hello B.,
You can choose EU warehouse so we can ship from EU warehouse.

Q

what is the price in euros?

By J Baut May-07/2018 15:03:17

A

Hello J,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

What price is it in GBP

By John Mulheron Jun-17/2017 10:34:53

A

Hello John,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.



Q

I want to buy the product but it is not available in the EU. These are additional customs fees for me for products over $ 30. Can the product be sent to the EU Warehouse to avoid this for me

By Svilen Nedyalkov Sep-06/2017 19:44:31

A

Hello Svilen,
We are sorry this item in stock in CN warehouse only.

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