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Customer Questions & Answers

  • All(95)
  • Product Information(92)
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  • Payment(1)
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  • Others(2)
Q

What is the output voltage for this device power adapter? is it 5v or 9v or 12v? i need this information bcz i want to run it through a power bank. so, i need the exact information :)

By Rubel rahman Nov-16/2018 02:58:10

A

Hello Rubel, 
Working Voltage: DC 5V

Q

Hi, if i have AMAZON FIRE tablet, can i use this camera?

By tazmanas Jul-19/2018 22:54:48

A

Hello Tazmanas, 

Thank you for your inquiry.

Yes, you can use it.


Q

do I need another device for this camera to operate (like a bridge)?

By Vincent Jul-02/2018 19:07:32

A

Need to connect to the mobile app. * 5GHz network needs to be used with routers that support 5GHz Wi-Fi

Q

Does this camera activate by sound or only by motion detection? Thank you

By Rui Vasconcelos Jun-05/2018 12:04:50

A

Hello Rui,

It is activated by motion detection.

Q

can I attack the camera on the ceiling? How?

By patrick Apr-13/2018 03:08:10

A

Hello patrick,

Yes, you can attack the camera on the ceiling.

Q

Why my Ipcam doesn't send acustic message when motion detection is enable? Thank you

By Alberto Apr-06/2018 14:59:55

A

Hello Alberto, 
Thanks for your inquiry.

See if GPS precise positioning is not on.

Q

Is this product number SXJ01ZM?

By Burian Mar-14/2018 06:47:42

A

Hello Burian,


Yes.

Q

Can this act like a Bluetooth gateway for the new xiaomi temperature sensor with LCD Is the product number SXJ01ZM?

By deburmi Mar-14/2018 06:25:13

A

Hello Deburmi,

No, sorry.

Q

Hello, Is it the camera with the Bluetooth gateway? Best regards. JEB

By JEB Feb-22/2018 07:37:57

A

Hello JEB,


Sorry it can not support Bluetooth. 


Let me know if you need any further assistance. 


Q

Will this work as a bluetooth gateway for these sensors: https://www.gearbest.com/robot-vacuum-accessories/pp_1306883.html? Thanks

By Stewart Feb-03/2018 23:23:42

A

Hello Stewart,


Compatible Operation Systems: Android,IOS . 

Let me know if you need any further assistance. 


Q

What is the output voltage for this device power adapter? is it 5v or 9v or 12v? i need this information bcz i want to run it through a power bank. so, i need the exact information :)

By Rubel rahman Nov-16/2018 02:58:10

A

Hello Rubel, 
Working Voltage: DC 5V

Q

Hi, if i have AMAZON FIRE tablet, can i use this camera?

By tazmanas Jul-19/2018 22:54:48

A

Hello Tazmanas, 

Thank you for your inquiry.

Yes, you can use it.


Q

do I need another device for this camera to operate (like a bridge)?

By Vincent Jul-02/2018 19:07:32

A

Need to connect to the mobile app. * 5GHz network needs to be used with routers that support 5GHz Wi-Fi

Q

Does this camera activate by sound or only by motion detection? Thank you

By Rui Vasconcelos Jun-05/2018 12:04:50

A

Hello Rui,

It is activated by motion detection.

Q

can I attack the camera on the ceiling? How?

By patrick Apr-13/2018 03:08:10

A

Hello patrick,

Yes, you can attack the camera on the ceiling.

Q

Why my Ipcam doesn't send acustic message when motion detection is enable? Thank you

By Alberto Apr-06/2018 14:59:55

A

Hello Alberto, 
Thanks for your inquiry.

See if GPS precise positioning is not on.

Q

Is this product number SXJ01ZM?

By Burian Mar-14/2018 06:47:42

A

Hello Burian,


Yes.

Q

Can this act like a Bluetooth gateway for the new xiaomi temperature sensor with LCD Is the product number SXJ01ZM?

By deburmi Mar-14/2018 06:25:13

A

Hello Deburmi,

No, sorry.

Q

Hello, Is it the camera with the Bluetooth gateway? Best regards. JEB

By JEB Feb-22/2018 07:37:57

A

Hello JEB,


Sorry it can not support Bluetooth. 


Let me know if you need any further assistance. 


Q

Will this work as a bluetooth gateway for these sensors: https://www.gearbest.com/robot-vacuum-accessories/pp_1306883.html? Thanks

By Stewart Feb-03/2018 23:23:42

A

Hello Stewart,


Compatible Operation Systems: Android,IOS . 

Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What currency is the price in?

By Dennis May-19/2017 22:20:25

A

Hello Dennis,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, the base have the same dimension of the old 720p?

By Simone May-24/2017 09:31:44

A

Hello Simone,

Here are its Product size (L x W x H): 

8.20 x 8.20 x 11.50 cm / 3.23 x 3.23 x 4.53 inches.


For more detailed product information, please check the product page description: http://www.gearbest.com/m-goods-sn-209294401.htm





Q

Hello. I just buyed this camera , but with de apk Mi Home I cant use it , it just not connect to the camera, I reset the camera many times and try Mainland China , unites states, and still not working. I think the apk is failing, please I need Help.

By JUAN ALBERTO Apr-26/2017 21:24:48

A

Hello JUAN
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.