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Customer Q&A

  • All(30)
  • Product Information(16)
  • Stock Status(3)
  • Payment
  • About Shipping(7)
  • Others(4)
Q

do you ship to Portugal?

By Fábio Pinto Aug-17/2019 14:06:36

A

Hello Fabio,


We ship this item to Portugal. You can add the item to your cart first.


Q

Does your ILIFE VSS vacum work on carpet?

By Barbara Norris Feb-12/2019 12:03:26

A

Hello Barbara,


It can work on carpet.

Q

Is a vacuum have any warranty?

By Ania Feb-10/2019 12:59:31

A

Hello Ania
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is there any way to ship this item to Malta?

By Francis Feb-06/2019 19:32:34

A

Hello Francis,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

is there any instructions or user guide?

By Denis Dec-14/2018 13:34:30

A

Hello Denis, 

Thank you for your inquiry.

There is an English User Manual in the package.


Q

Hello, work with an mobile app? Can be set by phone or its working only from remote? And when dont have battery its going himself to charge station?

By ionut chiritescu Dec-09/2018 08:02:23

A

Hello ionut, 
If there is no electricity, it will be charged automatically. The charging stand will be plugged in. When the machine is low, it will be charged automatically.

Q

Hi, What is the difference between Warehouse CN-099 and Fast-23? Which one is sent from Europe? Thank You Regards

By John Nov-18/2018 11:54:45

A

Hello John,

They are different warehouses.

CN-099 is not in Europe.

Fast-23 is in Czech Republic.It will be shipped out from Czech Republic.


Q

Hello can I schedule the robot to stop working? (for example I start the robot, I leave the house, and I want it to stop an hour later..)

By Theofanis Oct-06/2018 19:12:35

A

Hello Theofanis,


You can set the start time, even if you are not at home, you can clean the plan at a fixed time.

Let me know if you need any further assistance. 


Q

Can I buy the US Plug ILIFE V5S that is now on sale for a europe (230V) and just buy a EU connector for the plug?

By shlomi Sep-03/2018 06:22:29

A

Hello Shlomi,

It is US plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, is it okay to pour detergent in the water tank when wet-cleaning or would this damage the product? Thanks in advance!

By EG Jul-23/2018 06:43:48

A

Hello EG,
Thanks for your inquiry.

Sorry, you cannot pour detergent in the water tank.

Q

Is a vacuum have any warranty?

By Ania Feb-10/2019 12:59:31

A

Hello Ania
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is there any instructions or user guide?

By Denis Dec-14/2018 13:34:30

A

Hello Denis, 

Thank you for your inquiry.

There is an English User Manual in the package.


Q

Hello can I schedule the robot to stop working? (for example I start the robot, I leave the house, and I want it to stop an hour later..)

By Theofanis Oct-06/2018 19:12:35

A

Hello Theofanis,


You can set the start time, even if you are not at home, you can clean the plan at a fixed time.

Let me know if you need any further assistance. 


Q

Can I buy the US Plug ILIFE V5S that is now on sale for a europe (230V) and just buy a EU connector for the plug?

By shlomi Sep-03/2018 06:22:29

A

Hello Shlomi,

It is US plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, is it okay to pour detergent in the water tank when wet-cleaning or would this damage the product? Thanks in advance!

By EG Jul-23/2018 06:43:48

A

Hello EG,
Thanks for your inquiry.

Sorry, you cannot pour detergent in the water tank.

Q

hi i have a question this prive i very attractive , so this is model v5s PRO ?? which v5S ? if it is model v5s pro PRO ! , i will buy wait for answer

By Marcin Jul-02/2018 13:18:20

A

Hello Marcin,


It is V5S Pro.

Q

Does this work with Google home?

By Ana Jun-19/2018 14:17:03

A

Hello Ana,
Yes, it works with Google home.

Q

I have a question - how to turn off the daily vacuuming function at a specific time. Thank you for your answer.

By Joanna May-15/2018 14:47:07

A

Hello Joanna,


There  are two ways to cancel an appointment: 1. Turn off the machine and turn  it back on; 2. Turn the remote control's PLAN time to 00:00.

Q

What are the differences between the models: China, G-W-4, G-W-16, G-W-6 ??? Regards Cezary

By Cezary Walter Apr-22/2018 20:20:19

A

Hello Cezary, 
Thanks for your inquiry.

G-W-4, G-W-16, G-W-6 are located in Europ.

Q

Is the product include the water tank?

By AL Jan-24/2018 15:04:42

A

Hello AL, 
It has 0.3L water tank capacity design.

Let me know if you need any help.

Q

Hello, is it possible to get the V5S from Eu Wearhouse, or only from Asian Warehouses? Thank you. Best regards, Daviid

By David Apr-01/2018 19:38:57

A

Hello David,

Yes,the item is in stock in warehouse G-W-4,G-W-16,G-W-5 and G-W-6.Thank you.

Q

When this Ilife V5S Pro will be in stock in EU warehouse?

By Kamil Jun-06/2017 14:14:23

A

Hello, Kamil

Thank you for the inquiry.

Sorry, we do not plan to put the item in the EU warehouse anymore.

Please feel free to contact us if you have additional questions.

Q

Can you send ilife v5s pro from germany or other EU warehouse?

By Dominika Ka May-29/2017 10:07:35

A

Hello Dominika,
We are sorry this item in stock in CN warehouse now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

do you ship to Portugal?

By Fábio Pinto Aug-17/2019 14:06:36

A

Hello Fabio,


We ship this item to Portugal. You can add the item to your cart first.


Q

Is there any way to ship this item to Malta?

By Francis Feb-06/2019 19:32:34

A

Hello Francis,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, What is the difference between Warehouse CN-099 and Fast-23? Which one is sent from Europe? Thank You Regards

By John Nov-18/2018 11:54:45

A

Hello John,

They are different warehouses.

CN-099 is not in Europe.

Fast-23 is in Czech Republic.It will be shipped out from Czech Republic.


Q

Is there currently shipping from an EU warehouse?

By Alex Sep-12/2017 11:33:39

A

Hello Alex,
Yes, this item in stock in EU warehouse now.

Q

Hello. Is it really ILIFE V5S pro available in EU warehouse?And will be sent from a European country?

By Laest Jul-13/2017 15:26:13

A

Hello Laest,
In stock in EU warehouse, we will ship from UK.

Q

Could you please let know if this robot could be shipped from warehouse in Europe. Thanks a lot for the provided additional details.

By dvp May-29/2017 14:18:55

A

Hello dvp, 
It can be.



Q

Can you send ilife v5s pro from germany or other EU warehouse? I'm worried about the tax fee, thank you for answering

By Ania May-08/2017 08:15:43

A

Hello Ania,


We can only send the item from China or Spain now.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does your ILIFE VSS vacum work on carpet?

By Barbara Norris Feb-12/2019 12:03:26

A

Hello Barbara,


It can work on carpet.

Q

Hello, work with an mobile app? Can be set by phone or its working only from remote? And when dont have battery its going himself to charge station?

By ionut chiritescu Dec-09/2018 08:02:23

A

Hello ionut, 
If there is no electricity, it will be charged automatically. The charging stand will be plugged in. When the machine is low, it will be charged automatically.

Q

Hello if i want a extra mop for the vaccum is it available to order it?Cause i can find any at the site. Tnx

By Evangelos May-07/2018 12:24:20

A

Dear Evangelos,


Please refer to this link https://www.gearbest.com/ILIFE-V5S-PRO-_gear/c_12251/

If there is available mop for this item, you can find via this link.

Q

Hello, Are there any taxes if you ship from EU warehouse to Bulgaria?

By Nikola Jul-15/2017 19:14:29

A

Hello Nikola,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html