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Customer Questions

  • All(30)
  • Product Information(16)
  • Stock Status(3)
  • Payment
  • About Shipping(7)
  • Others(4)
Q

do you ship to Portugal?

By Fábio Pinto Aug-17/2019 14:06:36

A
Hello Fabio,We ship this item to Portugal. You can add the item to your cart first.
Q

Does your ILIFE VSS vacum work on carpet?

By Barbara Norris Feb-12/2019 12:03:26

A
Hello Barbara,It can work on carpet.
Q

Is a vacuum have any warranty?

By Ania Feb-10/2019 12:59:31

A
Hello AniaPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is there any way to ship this item to Malta?

By Francis Feb-06/2019 19:32:34

A
Hello Francis,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

is there any instructions or user guide?

By Denis Dec-14/2018 13:34:30

A
Hello Denis, Thank you for your inquiry.There is an English User Manual in the package.
Q

Hello, work with an mobile app? Can be set by phone or its working only from remote? And when dont have battery its going himself to charge station?

By ionut chiritescu Dec-09/2018 08:02:23

A
Hello ionut, If there is no electricity, it will be charged automatically. The charging stand will be plugged in. When the machine is low, it will be charged automatically.
Q

Hi, What is the difference between Warehouse CN-099 and Fast-23? Which one is sent from Europe? Thank You Regards

By John Nov-18/2018 11:54:45

A
Hello John,They are different warehouses.CN-099 is not in Europe.Fast-23 is in Czech Republic.It will be shipped out from Czech Republic.
Q

Hello can I schedule the robot to stop working? (for example I start the robot, I leave the house, and I want it to stop an hour later..)

By Theofanis Oct-06/2018 19:12:35

A
Hello Theofanis,You can set the start time, even if you are not at home, you can clean the plan at a fixed time.Let me know if you need any further assistance. 
Q

Can I buy the US Plug ILIFE V5S that is now on sale for a europe (230V) and just buy a EU connector for the plug?

By shlomi Sep-03/2018 06:22:29

A
Hello Shlomi,It is US plug.We will send an adapter with all our products according to the order's country of delivery.
Q

Hello, is it okay to pour detergent in the water tank when wet-cleaning or would this damage the product? Thanks in advance!

By EG Jul-23/2018 06:43:48

A
Hello EG, Thanks for your inquiry.Sorry, you cannot pour detergent in the water tank.