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Customer Questions

  • All(15)
  • Product Information(7)
  • Stock Status(2)
  • Payment
  • About Shipping(6)
  • Others
Q

Hello! Is this an original authentic mod?

By Dávid Mar-22/2018 18:17:42

A
Hello DávidThe products is not original.It is a Chinese brand.
Q

Hey is this basicly inside the same Unit or is anything different regarding durability ? https://www.gearbest.com/temperature-control-mods/pp_633208.html?lkid=13121922

By Johnson Feb-17/2018 17:05:31

A
Hello Johnson,They just have different colors.
Q

heello the black/brown wismeck is the 1 in the first photo album or the 4th in the second one cun i need the 4th with the brown Handles

By geoge Aug-12/2017 21:58:56

A
Hello geoge,You can choose the color you want in the color options on the item page.Thank you for your inquiry.
Q

Hello i want to buy the wismec predator 228 black Is it the new batch with fixed 510 connector?

By Nick Calkiadakis Jun-10/2017 14:40:37

A
Hello Nick,● Thread: 510
Q

Is this mod original or clone? Comes with the security code to check if this is a original Wismec product?

By Victor Jun-05/2017 22:24:44

A
Hello Victor, Thanks for your inquiry.Please note that it is original.I would like to inform you that the items in our website are all original products.    
Q

Could you write different the product product on the shipment document for Customs?

By Atakan Şahin Çalışkan Apr-26/2017 20:55:52

A
Hello Atakan,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Hello! i have ordered Predator 228 right after my order has been shipped out i found a video review on YouTube with factory issue with this product. https://www.youtube.com/watch?v=YvLb613iOuo The problem is that the 510 connector tread is getting loose (fail off with some time)/ It means that the Manufacturer should stop producing as much copies with that issue. so just take a look and pls contact manufacturer ASAP. Thanks for your attention. Best regards. Your customer.

By Vladimir Apr-25/2017 19:01:17

A
Hello VladimirFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

that MOD is without atomizer ? i think it's a complet. now i have to order atomizer

By Maciej Apr-20/2017 18:10:03

A
Hello Maciej, Sorry, the atomizer is not included.Package Contents: 1 x WISMEC PREDATOR 228 Box Mod, 1 x QC USB Cable, 1 x English User Manual    
Q

hi can you make shipmen to Turkey? Can you write low cost on product?

By Hasan Karadayi Apr-17/2017 19:35:27

A
Hello Hasan,   Unfortunately, there is no shipping method for E Cigarette products presently. We cannot write low price due to custom policy.Please check out our other amazing items here: http://www.gearbest.com/new-products/ Grab our best deals here: http://www.gearbest.com/gadget-deals.html 
Q

Hello . Could you show the product under $ 30?

By Nevzat kadir Tasdemir Apr-17/2017 10:03:00

A
Hello Nevzat,   We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.htmlKindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html