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Customer Q&A

  • All(21)
  • Product Information(15)
  • Stock Status(1)
  • Payment
  • About Shipping(3)
  • Others(2)
Q

Hi, do you ship from Europe? which is the Warehouse I should select to send to Sweden? thanks.

By Juan Apr-08/2018 08:25:31

A

Hello Juan,

Yes.
Warehouse Options:  HK-2  G-W-2  HK-4  G-W-5

You could choose  G-W-2 and G-W-5 warehouses.

Q

Dear Seller, Can we set this camera to film at 25fps? if not have can you recommend another model in 4K at 25fps?

By Oliver Jun-25/2017 10:05:06

A

Hello Oliver,
Please check this one at 25fps http://www.gearbest.com/action-cameras/pp_324498.html.

Let me know if you need any help.

Q

Hi, what's the brand of the camera? MGCOOL or Elephone? Thanks.

By Vojtech Rydl Jun-19/2017 14:38:24

A

Hello Vojtech,

Its brand is Elephone.

Let me know if you need any help.

Q

Elephone Explorer S has English language

By Teolev Jun-15/2017 06:46:46

A

Hello Teolev,

Yes, it has English language.

Thank you for your inquiry.

Q

hi dear seller i wanna buy this action camera but i want it with an extra battery because i didn't finde it on gearbest

By Mostapha Jun-01/2017 10:46:58

A

Hello Mostapha,

Please note that this camera comes you with the removable 900mAh rechargeable Li-ion battery and we do not sell the extra battery separately.


We apologise for this inconvenience that may cause.

Q

if these is camera tick the picture or just video

By IMAD May-29/2017 13:42:32

A

Hello IMAD, 
It can take picture.



Q

Can you carry extra battery for this cam? Thanks Alex

By Alex K May-11/2017 23:09:30

A

Hello Alex, 


Package Contents: 1 x MGCOOL Explorer 1S Action Camera, 1 x Waterproof Housing + Screw + Mount, 1 x English User Manual, 1 x Backdoor, 1 x Clip, 1 x Frame, 1 x Bicycle Mount, 1 x J-shaped Mount, 3 x Connector + Screw, 1 x Tripod Adapter + Tripod Mount Adapter, 2 x Mount, 3 x Belt, 1 x Metal Tape, 4 x Plastic Tape, 1 x Cleaning Cloth, 2 x Adhesive, 1 x USB Cable ( 70cm ).

Q

I want know level of TF memory which used this camera(Elephone ELECAM Explorer S 4K)

By Byungtai May-07/2017 01:44:51

A

Hello Byungtai,
It supports max 32G extended TF card.

Please contact us at any time if you require further assistance.


Q

I want to know the class of TF Flash Memory Card which used in Camera(Elephone ELECAM Explorer S 4K)

By Byungtai May-06/2017 13:20:09

A

Hello Byungtai, 
Max External Card Supported: TF 32G

Q

Does it ship to India. Do i have to pay custom duty on it. How long will it take to reach New Delhi address.

By rocky singh Apr-30/2017 15:10:20

A

Hello rocky,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Dear Seller, Can we set this camera to film at 25fps? if not have can you recommend another model in 4K at 25fps?

By Oliver Jun-25/2017 10:05:06

A

Hello Oliver,
Please check this one at 25fps http://www.gearbest.com/action-cameras/pp_324498.html.

Let me know if you need any help.

Q

Hi, what's the brand of the camera? MGCOOL or Elephone? Thanks.

By Vojtech Rydl Jun-19/2017 14:38:24

A

Hello Vojtech,

Its brand is Elephone.

Let me know if you need any help.

Q

Elephone Explorer S has English language

By Teolev Jun-15/2017 06:46:46

A

Hello Teolev,

Yes, it has English language.

Thank you for your inquiry.

Q

if these is camera tick the picture or just video

By IMAD May-29/2017 13:42:32

A

Hello IMAD, 
It can take picture.



Q

Can you carry extra battery for this cam? Thanks Alex

By Alex K May-11/2017 23:09:30

A

Hello Alex, 


Package Contents: 1 x MGCOOL Explorer 1S Action Camera, 1 x Waterproof Housing + Screw + Mount, 1 x English User Manual, 1 x Backdoor, 1 x Clip, 1 x Frame, 1 x Bicycle Mount, 1 x J-shaped Mount, 3 x Connector + Screw, 1 x Tripod Adapter + Tripod Mount Adapter, 2 x Mount, 3 x Belt, 1 x Metal Tape, 4 x Plastic Tape, 1 x Cleaning Cloth, 2 x Adhesive, 1 x USB Cable ( 70cm ).

Q

I want know level of TF memory which used this camera(Elephone ELECAM Explorer S 4K)

By Byungtai May-07/2017 01:44:51

A

Hello Byungtai,
It supports max 32G extended TF card.

Please contact us at any time if you require further assistance.


Q

I want to know the class of TF Flash Memory Card which used in Camera(Elephone ELECAM Explorer S 4K)

By Byungtai May-06/2017 13:20:09

A

Hello Byungtai, 
Max External Card Supported: TF 32G

Q

Does this camera work with external mic

By Roger Pham Apr-20/2017 18:17:25

A

Hello Roger,
Yes.

Q

Hello, does it have stabilizer? Thank You.

By Hugo Vargas Apr-04/2017 17:11:29

A

Hello Hugo,
It doesn't have the stabilizer.

Let me know if you need any help.

Q

Are extra batteries available for purchase?

By FLIP Mar-22/2017 19:10:53

A

Hello FLIP,
Sorry,there is no such battery on our site.


Q

Hi, this cam is in stock? If i will buy it today,how many time to receive in Italy? Thanks

By Rocco Apr-10/2017 09:40:34

A

Hello Rocco,


This item is currently back ordered. However, you are welcome to place an order today. 

The dispatch time will be 2-10 business days after payment. 


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: 

http://www.gearbest.com/about/shipping-methods.html   


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, do you ship from Europe? which is the Warehouse I should select to send to Sweden? thanks.

By Juan Apr-08/2018 08:25:31

A

Hello Juan,

Yes.
Warehouse Options:  HK-2  G-W-2  HK-4  G-W-5

You could choose  G-W-2 and G-W-5 warehouses.

Q

Does it ship to India. Do i have to pay custom duty on it. How long will it take to reach New Delhi address.

By rocky singh Apr-30/2017 15:10:20

A

Hello rocky,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

I want to know if this product can be shipped to Bolivia, because i bought an sport cam from your store and the customer service told me that they couldn't ship it to Bolivia and they had to rebound me. Thanks

By Sebastian Camarlinghi Mar-21/2017 22:39:18

A

Hello Sebastian,
Sorry, we can not ship it to Bolivia.


Q

hi dear seller i wanna buy this action camera but i want it with an extra battery because i didn't finde it on gearbest

By Mostapha Jun-01/2017 10:46:58

A

Hello Mostapha,

Please note that this camera comes you with the removable 900mAh rechargeable Li-ion battery and we do not sell the extra battery separately.


We apologise for this inconvenience that may cause.

Q

What's up sd card?

By Jayme El Kaid Júnior Mar-12/2017 18:15:53

A

Hello Jayme, 

Thanks for your inquiry.


The item supports max 32G extended TF card (but not included )


Happy shopping on Gearbest.