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Customer Questions

  • All(17)
  • Product Information(12)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(2)
Q

When will be this product available again? Thank you

By Marco Jul-10/2018 13:28:21

A
Hello Marco,We have stock now, please feel free to order it. Best Regards
Q

Xiaomi mijia 6 in 1 Smart Home Security Kit - WHITE 209622 Which app i use on Apple iPhone for this product?

By Reddy May-16/2018 20:52:34

A
Hello Reddy,in app store search “mijia”app
Q

Could you send me into my package EU adapter converters as well?

By VageR Oct-25/2017 07:58:15

A
Hello VageR, There will not be any adapters included.
Q

Where can i find the european plug converter?? becuase i want to buy it for germany.. can you tell me how i can find it?

By Nikolaos Kapnopoulos Oct-22/2017 11:13:33

A
Hello Nikolaos, You can check https://www.gearbest.com/samsung-cables-adapters/pp_241244.html
Q

Hello, is this package can be used with electric socket available in Indonesia?

By Ronald Sep-22/2017 19:09:02

A
Hello Ronald, Yes it can be used in your country.
Q

Hello, I have 2 questions, please: 1) Is this one usable in Japan (FYI: Voltage: 100V - 50Hz or 60Hz, and socket: "Type A" and "Type B" JIS-C 8303)? 2) Can you confirm or deny me that, depending by destination country, you do add the properly socket adapter(s)? Thanks!

By Andrew Aug-16/2017 02:29:02

A
Hello Andrew,The item can be used in Japan. The kit is powered by the batteries.There will not be any adapters included.
Q

Hello is it possible to ship from EU to avoid additional taxes?

By Faltins Aug-14/2017 12:45:47

A
Hello Faltins,This item can only be shipped from China warehouse.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Will you be sending an adapter so that I can use this product in USA ?

By Siddharth Aug-07/2017 18:21:11

A
Hello Siddharth,Yes, we will send you an adapter and you can use it in USA.
Q

Will this ship with a UK plug? I don't mean an adapter, but an actual UK 3 pin plug?

By Nathan May-27/2017 11:10:19

A
Hello Nathan,Please note that there is no UKplug.Please refer to Package Contents: 1 x Wireless Switch, 1 x Human Body Sensor, 1 x Gateway Remote Control, 1 x Outlet ( ZigBee Version ), 1 x Window Door Sensor Set, 1 x Temperature Humidity Sensor
Q

Hi, Is this the latest version of the product? Thank you for the help!

By Frank May-24/2017 09:12:23

A
Hello Frank, Yes, it is the latest version.Let me know if you need any help.